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TPH

Project Advisor, Digital Printing -Vancouver Downtown

Vancouver, BC, Canada

Pay: Salary: $25.00 - $27.00 per hour
Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Current Vacancy to be filled

The purpose of the Project Advisor role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then turn this into detailed quotes and work orders; then expedite each order into production.

The ideal applicant will have strong communication and customer service skills. Attention to detail and the ability to both work on tight deadlines and build customer relationships during times when we are less busy are an asset. Candidates must present a polished, professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven multi-tasking abilities, be punctual and very personable, outgoing and customer service focused. Supervisory or customer service skills are mandatory.

Position Title: Project Advisor

Employment Type: Full-time, hourly

Location: ONSITE Downtown Vancouver

Reports to: Manager

What You Will Be Doing

Assisting the Manager in immediately responding to inquiries
Capturing the Customer's specifications into detailed estimates or work orders
Job specifications, pricing details and other instructions are clearly itemized
Expediting work orders into production.
Ensuring that all work in the location is moving along and will be complete prior to customer deadline
Cash handling and invoicing is done in strict compliance with TPH? policies and procedures
Ensure account and contact information is regularly verified and updated and the Manager is always kept informed of status.
Working with the manager to maintain customer relationships
Ensuring the accuracy of data inputted into our systems
Preparing print ready pdf files from customer supplied artwork

Skills That You Bring...

Experience with Dynamics 365 CE is required
Experience with the Adobe Creative Suite
Experience with Adobe Acrobat
Experience with MS Office
Experience with CRM tools is an asset
Customer Service experience in a retail environment
A consultative approach to working with our customers
Team leadership skills
Estimating and upselling
Strong written and verbal skills

You Are

Detail Oriented/Accurate- close attention to and review of work orders for accuracy and completeness, quality control
Sense of Urgency- will enjoy working in a fast-paced deadline driven environment
Reliable- ability to work at a consistent rate of productivity, punctual and a strong work ethic
Coachable- open to feedback, able to collaborate and communicate with team members and customers, open to suggestions, adapt to new technologies.
Problem Solver- ability to innovate, open to new ways of getting the job done, willing to consult with others to find a 3rd way, when unexpected challenges arise the ability to trouble shoot and consult teammates to find solutions.

TPH operates production centres across Canada to serve our customers where and when they need it. Locally produced, in the exact quantity that our customers require, and delivered when and where they need it. TPH has been named North America's most forest-friendly printer and one of Canada's Greenest Employers.

Inclusion and Equal Opportunity Employment

TPH is an equal opportunity employer that values diversity and inclusion. TPH does not discriminate based on race, citizenship, creed, gender, sexual orientation, age, marital status, disability, or other protected characteristics and is committed to employing a diverse workforce. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Your accommodation request will be maintained as personal and confidential. If you believe TPH is a good fit for you, feel free to submit your application, we would love to hear from you.

Salary: $25.00 - $27.00 per hour

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More about this job

Responsibilities

The Project Advisor assists the manager by responding to customer inquiries, creating detailed estimates and work orders, and expediting production. They are also responsible for maintaining customer relationships, handling cash and invoicing, and ensuring data accuracy within company systems.

Requirements

Candidates must possess strong communication, multi-tasking, and customer service skills, with a professional and polished demeanor. Proficiency in Dynamics 365 CE, Adobe Creative Suite, and MS Office is required, along with the ability to work under tight deadlines.

Skills

Customer service
Dynamics 365 CE
Adobe Creative Suite
Adobe Acrobat
MS Office
CRM tools
Estimating
Upselling
Data entry
Print production
Cash handling
Invoicing
Team leadership
Consultative approach
Quality control
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Digital printing
Dynamics 365 CE
Adobe Creative Suite
Adobe Acrobat
MS Office
CRM
Estimating
Upselling
Customer service
Retail
Data entry
Quality control
Print production
Cash handling
Invoicing
Consultative sales
Team leadership
Deadline driven
Project management
Printing services

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