Customer Service Specialist

Company Description TracksVR® Virtual Racing Inc. delivers the excitement of simulated auto racing in Calgary, Alberta, offering a distinctive venue for business events, team-building, and family gatherings. Guests of all skill levels are supported by race coaches who help improve lap times and enhance the overall experience. The facility provides special event licenses that allow guests to bring their own refreshments, with options for catering through local partners or self-arranged food. In addition to racing experiences, TracksVR is Western Canada's largest retailer of F1 merchandise, giving fans a wide selection to represent their favorite teams. The company focuses on creating memorable, fun, and high-quality experiences for every visitor.

Role Description The Customer Service Specialist "Pit Crew Member" is a part-time, casual, on-site role based in Calgary, AB. This role involves greeting guests, answering questions about racing experiences and merchandise, and ensuring a welcoming, efficient check-in and check-out process. The specialist will handle in-person, phone, and email inquiries, resolve concerns, and support booking and payment activities. Daily tasks include providing information on event options, coordinating with race coaches and staff, assisting with special event logistics, and helping guests find F1 merchandise. The role also includes maintaining accurate records of customer interactions, collecting feedback, and contributing to continuous improvements in guest experience.

TracksVR is looking for a motivated, driven, reliable, outgoing and personable team member to help host our customers at our high-end racing simulator venue. This position is ideal for someone who enjoys working with people, understands customer service excellence, has an interest in motorsports, and is comfortable in a fast paced, customer focused environment.

Responsibilities

• Welcome customers and guide them through their racing simulator experience
• Explain how the simulators work and assist customers during sessions
• Provide basic race coaching and tips to improve lap times
• Help operate the shop during busy periods and events
• Sell racing merchandise and memorabilia
• Interact with customers before, during, and after their sessions
• Maintain a clean, organized, and professional environment
• Enhancing the customer experience

Requirements

• Strong people skills and customer service experience
• Outgoing, friendly, and confident personality
• Able to work weekends and flexible daytime/evening hours
• Comfortable working under pressure in busy environments
• Good communication skills
• Basic computer skills
• Proactive attitude and ability to take initiative
• Interest and passion in any kind of motorsports
• Sales experience
• Experience in hospitality, retail, or events

Nice to Have

• Sim Racing Experience
• Results Oriented

Qualifications

• Demonstrated Customer Service and Customer Experience skills to provide welcoming, effective support to guests.
• Ability to deliver high-quality Customer Support and maintain strong Customer Satisfaction, including handling questions and resolving issues promptly.
• Professional Phone Etiquette for managing incoming calls, booking inquiries, and follow-up communications.
• Strong interpersonal and communication skills, with the ability to engage guests of all ages and backgrounds.
• Comfort working in a fast-paced, customer-facing environment, including evenings and weekends as needed.
• Basic proficiency with point-of-sale systems and common office software; experience in retail or hospitality is an asset.
• Attention to detail and reliability in managing bookings, payments, and event logistics.
• Interest in motorsports, gaming, or experiential entertainment is beneficial.