Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
HR
Electrical Component Engineering Intern (Fall 2026 or Winter 2027)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Job Title: Electrical Component Engineering Intern
Added 26 mins ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Toronto, ON
- Full-time
The functional background. You are a third or fourth year student in a program such as business, commerce, finance, human resources, operations management, industrial engineering,…
Added 26 mins ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
The functional background. You are a third or fourth year student in a program such as business, commerce, finance, human resources, operations management, industrial engineering,…
Added 40 mins ago
TU
Assistant Professor or Associate Professor in Computer Engineering
The University of British Columbia
Vancouver, BC
- Full-time
Department Head | Department of Electrical and Computer Engineering | Faculty of Applied Science (Steven Wilton)
Added 1 hour ago
IF
Intern – Developer
iA Financial Group
Quebec, QC
- Full-time
Is currently pursuing university studies in computer science, software engineering, artificial intelligence, analytics or a related field;
Added 1 hour ago
N
Civil Engineering Intern - Nanaimo
Norland
Nanaimo, BC
- Full-time
Civil engineering technologist / 3rd or 4th year Civil Engineering student
Added 1 hour ago
GI
Intern Engineering Designer, Bridge
Global Infrastructure
Vancouver, BC
- Full-time
Requires current 3rd or 4th year standing as an undergraduate, or a Graduate student standing, in an accredited Civil Engineering program. BS degree preferred.
Added 1 hour ago
Co-Op Student- Energy Management
City of Mississauga
Mississauga, ON
Duties and responsibilities may vary according to the student's academic background and experience.
Added 1 hour ago
Co-op student - Facilities Maintenance
City of Mississauga
Mississauga, ON
…management, business technology, data analytics, asset management, engineering, facilities management, public administration, or a related…
Added 2 hours ago
UO
Junior NLP Data Scientist
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Detwiller Pavilion (DPAV)
- $5,692.25 to $8,179.5 CAD / month
- Part-time
…and BC Cancer. They will help coordinate the activities of student developers on the…
Added 2 hours ago
MU
Teaching Assistant - SEAD 515
McGill University
Montreal, QC · Trottier Building
- Part-time
Climate Change Adaptation and Engineering Infrastructure
Added 2 hours ago
A
FAST TRACK - Assembleur structure d’avions (A220)
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 2 hours ago
UO
Employer Specialist, Engineering Career Centre
University of Calgary
Calgary, AB
- Volunteer
…is required, with mileage provided. This role represents the Engineering Career Centre (ECC) with industry and works collaboratively with academic faculty, students and ECC staff to address…
Added 2 hours ago
FC
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
…& Records, provides support and leadership relating to the Student Information System and systems supported processes within the Office of the Registrar. Develops and implements innovative…
Added 2 hours ago
P&
Stage - Hiver 2027 - Développement Logiciel Avancé, Méthodes Numériques / Internship - Winter 2027 - Advanced Software Development, Numerical Methods
Pratt & Whitney
Longueuil, QC
- Full-time
Added 3 hours ago
LC
Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
…create value for our local and global community and elevate student and client impacts at local, national, and international…
Added 3 hours ago
T
Customer Support Associate
Trackunit
London, ON
- Full-time
Not currently enrolled as a full-time student.
Added 3 hours ago
MU
Student Affairs Administrator
McGill University
Montreal, QC · Duff Medical Bldg.
- Full-time
Under the guidance of the Graduate Program Director, the Student Affairs Administrator will be responsible for student admissions, enrolment services, and helping with communications and…
Added 4 hours ago
TR
Maintenance Engineering Co-op
Teck Resources Limited
Trail, BC
- $4,833 to $6,125 CAD / month
- Full-time
For this exciting position, we are looking for a Mechanical Engineering student who is interested to get hands-on experience at our operations at Trail. If you have experience working…
Added 4 hours ago
TR
Supply Chain Management Co-op
Teck Resources Limited
Trail, BC
- $4,108 to $5,183 CAD / month
- Full-time
…throughout the duration of the co-op term as a 3rd or 4th year student. You must also be returning to a post-secondary institution after the co-op term is completed. If you are not…
Added 4 hours ago
TR
Process Control Engineering Co-op
Teck Resources Limited
Trail, BC
- $4,833 to $6,125 CAD / month
- Full-time
…throughout the duration of the co-op term as a 3rd or 4th year student. You must also be returning to a post-secondary institution after the co-op term is completed. If you are not…
Added 4 hours ago
EI
Architectural Technician (FAC) - Permanent
Elk Island Public Schools
Sherwood Park, AB
- Full-time
…Education Executive, Communication Services, Facility Services, Student Transportation, Human Resources, Financial Services, Supports for Students and Information Technologies. Central…
Added 4 hours ago
OD
Carpenter - Term
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Internship
…principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their…
Added 4 hours ago
T
Customer Support Associate
Trackunit
London, ON
- Full-time
Not currently enrolled as a full-time student.
Added 4 hours ago
CF
Data Architect & Analytics Team Lead
Canadian Football League
Toronto, ON
- Full-time
…who worked in technology, analytics, software, consulting, engineering, or business intelligence before completing an MBA or equivalent graduate…

Trackunit

Customer Support Associate

London, ON, Canada

The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Americas Team

London, Ontario, Canada
Hybrid

Trackunit is a leading SaaS-based IoT solution for the construction industry - connecting fleets, sites, and equipment through telematics and data connectivity so our customers can eliminate downtime and build smarter, safer operations. Thousands of equipment manufacturers, rental companies, and contractors around the world trust Trackunit to turn connectivity into fleet intelligence.

Here, you won’t simply join a tech company - you’ll join a movement. Our Customer Support team is the front line of that mission: the trusted voice that helps every customer get the most value out of their Trackunit solutions.

We’re growing our Americas Customer Support team and looking for a Customer Support Associate to join us in our London, Ontario office. This is a foundational role on our team - a chance to start (or restart) a career in technology and customer experience, with real room to grow into more specialised support, technical, or customer success paths as you build your skills.

You’ll be the friendly, knowledgeable voice of Trackunit for customers globally - handling inbound questions by phone and email, resolving issues efficiently, and making sure every interaction reflects our commitment to professionalism, empathy, and excellence. You’ll be part of a diverse, collaborative, global team that believes in meeting customers - and each other - at eye level.

Once in the role, successful candidates will have the opportunity to progress through the full salary range based on performance and development over time. This range reflects base salary only and does not include additional elements of our total rewards offering, such as our remote work policy, health benefits, retirement savings, and other rewards.

What’s in it for you?

A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
International environment with regular check-ins and social events across teams, departments and borders.
We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

Based in or able to commute to our London, Ontario office - regular office access is required to support our hybrid working model. Able to work full-time, with flexible shifts when required.
Not currently enrolled as a full-time student.
Fluent in English, written and spoken. No previous support experience is required - we welcome candidates looking to start fresh in a new career path as much as those with a background in customer support, call centre, help desk, or retail service.
French language skills are a strong asset and a differentiator for this role.

What will make you stand out?

A growth mindset - both as an individual and as a contributor to the team’s collective progress.
Adaptability to a balanced hybrid environment, contributing meaningful impact both virtually and in person.
Comfort in a technical environment, including curiosity for leveraging AI-powered tools to support issue diagnosis and troubleshooting.
An empathetic, customer-first approach to every interaction.
A sharp eye for process improvement - spotting opportunities that make the customer experience more effortless.

Preferred Qualifications (nice-to-have)

Experience in a SaaS or tech support environment.
Additional multilingual skills beyond French.
Prior training in conflict resolution or de-escalation.

Primary Responsibilities

Be the first point of contact for customers, supporting administrative and product-related questions via phone and email with speed, accuracy, and genuine care.
Guide customers step by step so they can unlock the full potential of their Trackunit solutions.
Keep things running smoothly behind the scenes - documenting interactions, tracking progress, and following every request through to resolution.
Collaborate with colleagues across the globe to share insights and solve challenges for more complex customer accounts.
Build trust and long-term relationships with customers by listening actively, communicating clearly, and turning challenges into effortless experiences.
Empower customers through knowledge - pointing them to our self-service help center resources and encouraging self-service wherever it makes sense.

Growth competencies we value

These are the foundational behavioural and work culture skills every Customer Support Associate builds on from day one - learned and developed over time.

Communication: Clear, professional communication that adapts to each customer, with interactions documented for easy hand-off.
Time Management: Prioritises workload by urgency and response-time commitments while keeping availability consistent across channels.
Problem Solving: Resolves standard issues using the help center and team resources, following established steps before escalating.
Digital Tool Proficiency: Logs and tracks every interaction accurately, keeping information current across all support systems.
Cross-Functional Collaboration: Understands how Support works with Product, Engineering, and Customer Success, raising issues through the right channels.

Compensation

This position is currently open at Trackunit. The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

Virtual meet and greet. Meet with the Talent Acquisition Partner.
A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.
Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer questions by phone and email, resolve administrative and product-related issues, and guide customers in using Trackunit solutions. Document and follow requests through to resolution, collaborate with global colleagues on complex cases, and promote appropriate self-service resources.

Requirements

Candidates must be able to commute to the London, Ontario office, work full-time with flexible shifts when required, and communicate fluently in written and spoken English; full-time students are not eligible. Previous support experience is not required, while French is a strong asset; customer-first empathy, adaptability, technical curiosity, and a growth mindset are valued.

Skills

Customer Support
Customer Service
Written Communication
Verbal Communication
Problem Solving
Time Management
Digital Tool Proficiency
Technical Troubleshooting
Active Listening
Empathy
Process Improvement
Documentation
Cross-Functional Collaboration
Conflict Resolution
Adaptability
French Language

Benefits

Health Benefits
Retirement Savings
Flexible Work Arrangement
Professional Development
Training
Coaching

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Internet Of Things
Construction Industry
Telematics
Data Connectivity
Fleet Intelligence
Customer Support
Customer Experience
Phone Support
Email Support
Product Support
Administrative Support
Technical Troubleshooting
AI-Powered Tools
Help Center
Self-Service
Issue Diagnosis
Conflict Resolution
De-Escalation
Customer Success
Process Improvement
Interaction Documentation
Cross-Functional Collaboration
Product
Engineering
Digital Support Systems
Hybrid Work

Report this job