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Added 12 mins ago
C
Head of Marketing Creative and Content
CIBC
Toronto, ON
- Full-time
…evolving agile operating model. You’ll establish the structure, talent strategy, operating model, and ways of working for a team of more than 100 creative professionals, while ensuring…
Added 26 mins ago
SS
General Manager - Steel & Fabrication Industry
Summit Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Drive talent acquisition, retention, and development strategies to support long-term organizational capability.
Added 27 mins ago
IT Support Technician
CONA Services
Montreal, QC · Lachine, QC
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 42 mins ago
A
Business Partner, Talent & Culture (14-month contract)
Amilia
Montreal, QC
- Full-time
To cover a maternity leave on a 14-month contract, we’re looking for a Talent & Culture Business Partner to help embed this culture into a human-centric employee experience, ensuring it…
Added 56 mins ago
E-
Human Resources and Labour Relations Business Partner
EORLA - Eastern Ontario Regional Laboratory Association
Ottawa, ON
- Full-time
…and strategic Human Resources and Labour Relations Business Partner to help shape an exceptional employee experience and foster a positive, high-performing workplace culture across our…
Added 57 mins ago
Business Analyst, Experience
WestJet Group
Calgary, AB · Toronto, ON
Lead meetings with business, technology, operational, and external partner teams to advance project outcomes.
Added 57 mins ago
BB
Director, Performance Marketing
Bed Bath & Beyond
Toronto, ON
- Full-time
As our business continues to expand and evolve, we are proactively building a talent pipeline of exceptional digital marketing leaders who are passionate about driving growth, innovation,…
Added 1 hour ago
MD
People & Culture Business Partner (20-mth Contract)
MaRS Discovery District
Toronto, ON
- Full-time
- Contract
As a People & Culture Business Partner, you will be a vital member of our four-person People and Culture team. You will serve as the primary liaison between your assigned lines of business…
Added 1 hour ago
S
Senior Manager Sustainability
Sysco
AB · Sysco Canada Inc.
- Full-time
Partner with internal teams (merchandising, operations, technology, marketing) to embed sustainability into decision-making.
Added 1 hour ago
C
Senior Talent Acquisition Specialist (12-Month Contract)
Clio
Burnaby, BC · Vancouver, BC
- Full-time
Clio's R&D team is expanding rapidly, and we’re looking for a talented Senior Talent Acquisition Specialist to join us on a 12-month, fixed-term contract, with the possibility of extension.…
Added 1 hour ago
SH
Senior Financial Analyst
SE Health
Markham, ON
- Contract
…interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $79,000 - $98,000.…
Added 1 hour ago
E
HR Business Partner
Eaton
AB · Edmonton, AB
- Full-time
Lead talent acquisition and development efforts, managing the talent review process to build capability and foster a high-performance culture.
Added 1 hour ago
L
Talent Acquisition Partner
Liferaft
Remote, Canada
- Full-time
- Remote
…become part of the Securitas group, and we are looking for a Talent Acquisition Partner to own hiring and the employee lifecycle as we scale. This role will ideally be based in Halifax, NS…
Added 1 hour ago
S
Directeur(trice), ventes et développement des affaires – Multisectoriel / Director, Sales & Business Development – Multisector
Slalom
Montreal, QC
- Full-time
If you require accommodation during the interview process, please advise the Talent Acquisition team.
Added 2 hours ago
PH
Medical Oncologist - BC Cancer - Prince George
Provincial Health Services Authority
Prince George, BC
- Full-time
…through both the Provincial Health Services Authority and our partner health authority, Northern Health, at the University Hospital of Northern British Columbia. Canadian Immigration…
Added 2 hours ago
PH
Radiation Oncologist - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
- Part-time
…through both the Provincial Health Services Authority and our partner health authority, Vancouver Island Health Authority, at the Royal Jubilee…
Added 2 hours ago
JI
Human Resources Business Partner - Bilingual (FR/EN)
J.D. Irving, Limited
Moncton, NB
- Full-time
Anticipate and understand the recruitment needs of your stores in partnership with the District Manager and Talent Acquisition Specialist focusing on talent identification, retention, and…
Added 2 hours ago
RC
Senior Manager, Human Resources - North America Commercial Teams (18-month Contract Role)
Revlon Corporate
Mississauga, ON
- $130,000 to $140,000 CAD / year
We are seeking a dynamic, strategic, and execution-focused HR Business Partner to support the Canada & US Sales/Commercial organization while partnering closely with leaders across the…
Added 2 hours ago
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Manager, Indigenous Employment
Dexterra
Edmonton, AB · Thunder Bay, Ontario
- Full-time
Lead Indigenous candidate outreach and develop talent pipelines for current and future employment opportunities.
Added 3 hours ago
MF
SRE/DevOps Engineer
Magnet Forensics
Canada
- Full-time
…primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…
Added 5 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology…
Added 5 hours ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Partner with the Director to shape long-term operational strategies, tools, processes, workforce planning approaches, and service delivery models that support organizational objectives
Added 6 hours ago
BC
Formwork Estimator
Bosa Construction
Vancouver, BC
- Full-time
…in their work. Shortlisted applicants will be contacted by Talent Acquisition, and all applicant information will be kept on file for future…
Added 9 hours ago
W
Senior Talent Acquisition Partner
WildBrain
Vancouver, BC
- Contract
WildBrain Studios is looking for a Senior Talent Acquisition Partner to join our Talent team and support recruitment efforts on our CG animated feature Little Santa!

Trackunit

Customer Support Associate

London, ON, Canada

The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications. · Full-time

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Job details

Pay: The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Americas Team

London, Ontario, Canada
Hybrid

Trackunit is a leading SaaS-based IoT solution for the construction industry - connecting fleets, sites, and equipment through telematics and data connectivity so our customers can eliminate downtime and build smarter, safer operations. Thousands of equipment manufacturers, rental companies, and contractors around the world trust Trackunit to turn connectivity into fleet intelligence.

Here, you won’t simply join a tech company - you’ll join a movement. Our Customer Support team is the front line of that mission: the trusted voice that helps every customer get the most value out of their Trackunit solutions.

We’re growing our Americas Customer Support team and looking for a Customer Support Associate to join us in our London, Ontario office. This is a foundational role on our team - a chance to start (or restart) a career in technology and customer experience, with real room to grow into more specialised support, technical, or customer success paths as you build your skills.

You’ll be the friendly, knowledgeable voice of Trackunit for customers globally - handling inbound questions by phone and email, resolving issues efficiently, and making sure every interaction reflects our commitment to professionalism, empathy, and excellence. You’ll be part of a diverse, collaborative, global team that believes in meeting customers - and each other - at eye level.

Once in the role, successful candidates will have the opportunity to progress through the full salary range based on performance and development over time. This range reflects base salary only and does not include additional elements of our total rewards offering, such as our remote work policy, health benefits, retirement savings, and other rewards.

What’s in it for you?

A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
International environment with regular check-ins and social events across teams, departments and borders.
We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

Based in or able to commute to our London, Ontario office - regular office access is required to support our hybrid working model. Able to work full-time, with flexible shifts when required.
Not currently enrolled as a full-time student.
Fluent in English, written and spoken. No previous support experience is required - we welcome candidates looking to start fresh in a new career path as much as those with a background in customer support, call centre, help desk, or retail service.
French language skills are a strong asset and a differentiator for this role.

What will make you stand out?

A growth mindset - both as an individual and as a contributor to the team’s collective progress.
Adaptability to a balanced hybrid environment, contributing meaningful impact both virtually and in person.
Comfort in a technical environment, including curiosity for leveraging AI-powered tools to support issue diagnosis and troubleshooting.
An empathetic, customer-first approach to every interaction.
A sharp eye for process improvement - spotting opportunities that make the customer experience more effortless.

Preferred Qualifications (nice-to-have)

Experience in a SaaS or tech support environment.
Additional multilingual skills beyond French.
Prior training in conflict resolution or de-escalation.

Primary Responsibilities

Be the first point of contact for customers, supporting administrative and product-related questions via phone and email with speed, accuracy, and genuine care.
Guide customers step by step so they can unlock the full potential of their Trackunit solutions.
Keep things running smoothly behind the scenes - documenting interactions, tracking progress, and following every request through to resolution.
Collaborate with colleagues across the globe to share insights and solve challenges for more complex customer accounts.
Build trust and long-term relationships with customers by listening actively, communicating clearly, and turning challenges into effortless experiences.
Empower customers through knowledge - pointing them to our self-service help center resources and encouraging self-service wherever it makes sense.

Growth competencies we value

These are the foundational behavioural and work culture skills every Customer Support Associate builds on from day one - learned and developed over time.

Communication: Clear, professional communication that adapts to each customer, with interactions documented for easy hand-off.
Time Management: Prioritises workload by urgency and response-time commitments while keeping availability consistent across channels.
Problem Solving: Resolves standard issues using the help center and team resources, following established steps before escalating.
Digital Tool Proficiency: Logs and tracks every interaction accurately, keeping information current across all support systems.
Cross-Functional Collaboration: Understands how Support works with Product, Engineering, and Customer Success, raising issues through the right channels.

Compensation

This position is currently open at Trackunit. The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

Virtual meet and greet. Meet with the Talent Acquisition Partner.
A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.
Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.

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More about this job

Responsibilities

Serve as the first point of contact for customer questions by phone and email, resolve administrative and product-related issues, and guide customers in using Trackunit solutions. Document and follow requests through to resolution, collaborate with global colleagues on complex cases, and promote appropriate self-service resources.

Requirements

Candidates must be able to commute to the London, Ontario office, work full-time with flexible shifts when required, and communicate fluently in written and spoken English; full-time students are not eligible. Previous support experience is not required, while French is a strong asset; customer-first empathy, adaptability, technical curiosity, and a growth mindset are valued.

Skills

Customer Support
Customer Service
Written Communication
Verbal Communication
Problem Solving
Time Management
Digital Tool Proficiency
Technical Troubleshooting
Active Listening
Empathy
Process Improvement
Documentation
Cross-Functional Collaboration
Conflict Resolution
Adaptability
French Language

Benefits

Health Benefits
Retirement Savings
Flexible Work Arrangement
Professional Development
Training
Coaching

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Internet Of Things
Construction Industry
Telematics
Data Connectivity
Fleet Intelligence
Customer Support
Customer Experience
Phone Support
Email Support
Product Support
Administrative Support
Technical Troubleshooting
AI-Powered Tools
Help Center
Self-Service
Issue Diagnosis
Conflict Resolution
De-Escalation
Customer Success
Process Improvement
Interaction Documentation
Cross-Functional Collaboration
Product
Engineering
Digital Support Systems
Hybrid Work

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