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Added 7 mins ago
W
Stocking 1 & 2 Coach
Walmart
Spruce Grove, AB
- Full-time
…direction and initiatives with a focus on the Total Store and OMNI business. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth.…
Added 7 mins ago
W
Analyst, Walmart Services - Seller Enablement
Walmart
Mississauga, ON
- Full-time
…Walmart Marketplace ecosystem. This role partners closely with Business Development, Strategic Account Management, Operations, Product, Marketing, and other internal teams to communicate…
Added 21 mins ago
W
Manager, Portfolio Management
Walmart
Mississauga, ON
- Full-time
…key stakeholders. It supports plans and initiatives to meet business and customer needs, sets and communicates goals, measures progress, and addresses improvement opportunities. The role…
Added 21 mins ago
A
Associate Director Identity Security
Accenture
Toronto, ON
- Full-time
Drive business development activities including origination, qualification, capture and relationship development
Added 21 mins ago
T
Customer Experience Associate
TD
Langley (District), BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 21 mins ago
T
Customer Experience Associate
TD
Sault Ste. Marie, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 36 mins ago
VI
Associate, Investments
Vital Infrastructure Property Trust
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
The position will be a key part of the North American investments and business development teams overseeing analysis and screening of investment opportunities, monitoring for and supporting…
Added 36 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 36 mins ago
WC
Stocking 1 & 2 Coach
Walmart Canada
Spruce Grove, AB
- Full-time
…direction and initiatives with a focus on the Total Store and OMNI business. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth.…
Added 36 mins ago
WC
(CAN) Leader de nuit
Walmart Canada
Trois-Rivières, QC
- Full-time
Participates in the training and development of overnight associates to support productivity, performance, and achievement of stocking and operational goals.
Added 36 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Levis, QC
- Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 36 mins ago
WC
(CAN) Customer Service Manager (Part Time)
Walmart Canada
Merritt, BC
- $15 CAD / hour
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 36 mins ago
WC
Manager, Portfolio Management
Walmart Canada
Mississauga, ON
- Full-time
…key stakeholders. It supports plans and initiatives to meet business and customer needs, sets and communicates goals, measures progress, and addresses improvement opportunities. The role…
Added 36 mins ago
WC
Senior Manager, Process Improvement
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Manager, Process Improvement is responsible for leading strategic development and execution of process improvement and innovation projects to support business…
Added 36 mins ago
WC
Associate Graphic Designer
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Associate Graphic Designer supports the development of original, commercially relevant graphic artwork for apparel across Kids and Adult categories. Working within…
Added 37 mins ago
TC
Senior Manager, Portfolio
Travelers Capital Corp
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
…management and operational efficiency in all aspects of the business, contributing to the profitable growth and scalability of Travelers Capital. This role will sit between the associate…
Added 51 mins ago
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Fashion Associate (Part time) - Kenaston
Reitmans (Canada) Ltée/Ltd
Winnipeg, MB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
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Territory Sales Manager Manitoba
JELD-WEN of Canada
Dufferin, MB
- Full-time
…maximizing sales with existing customers while actively pursuing new business opportunities. The ideal candidate will be a driven, customer-focused professional with strong presentation…
Added 1 hour ago
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The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Charlottetown, PE
- Part-time
Assumes a leadership role with responsibility for maximizing store business results by consistently creating exceptional Customer experiences.
Added 1 hour ago
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Dr. Edgar Gold Chair in Maritime Law and Global Trade
Dalhousie University
Halifax, NS
- Full-time
…applications for a tenure-stream appointment at the rank of Assistant, Associate or Full Professor, expected to commence July 1, 2027. The successful candidate will hold the Dr. Edgar Gold…
Added 1 hour ago
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Seasonal Retail Sales Associate, Lime Ridge Mall
Virgin Plus
Hamilton, ON
- Full-time
Opportunity for career growth, development and promotions
Added 1 hour ago
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Structural Project Engineer
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Vancouver, BC
- Full-time
Assistance in business development and securing new projects
Added 1 hour ago
Retail Associate - Hourly - Stores
Fossil Group
AB
The Sales Associate’s overall responsibility is to provide a Radical Customer Experience. They align their day with business needs and take action in order to successfully achieve sales…
Added 1 hour ago
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Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Duncan, BC
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
SD
Supervisor, Production
Shoppers Drug Mart
Burnaby, BC
- Full-time
…and weekends and be flexible to cover other shifts based on business…

Trackunit

Customer Support Associate

London, ON, Canada

The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications. · Full-time

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Job details

Pay: The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Americas Team · London, Ontario, Canada · Hybrid ·

Trackunit is a leading SaaS-based IoT solution for the construction industry - connecting fleets, sites, and equipment through telematics and data connectivity so our customers can eliminate downtime and build smarter, safer operations. Thousands of equipment manufacturers, rental companies, and contractors around the world trust Trackunit to turn connectivity into fleet intelligence.

Here, you won’t simply join a tech company - you’ll join a movement. Our Customer Support team is the front line of that mission: the trusted voice that helps every customer get the most value out of their Trackunit solutions.

We’re growing our Americas Customer Support team and looking for a Customer Support Associate to join us in our London, Ontario office. This is a foundational role on our team - a chance to start (or restart) a career in technology and customer experience, with real room to grow into more specialised support, technical, or customer success paths as you build your skills.

You’ll be the friendly, knowledgeable voice of Trackunit for customers globally - handling inbound questions by phone and email, resolving issues efficiently, and making sure every interaction reflects our commitment to professionalism, empathy, and excellence. You’ll be part of a diverse, collaborative, global team that believes in meeting customers - and each other - at eye level.

Once in the role, successful candidates will have the opportunity to progress through the full salary range based on performance and development over time. This range reflects base salary only and does not include additional elements of our total rewards offering, such as our remote work policy, health benefits, retirement savings, and other rewards.

What’s in it for you?

A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
International environment with regular check-ins and social events across teams, departments and borders.
We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

Based in or able to commute to our London, Ontario office - regular office access is required to support our hybrid working model. Able to work full-time, with flexible shifts when required.
Not currently enrolled as a full-time student.
Fluent in English, written and spoken. No previous support experience is required - we welcome candidates looking to start fresh in a new career path as much as those with a background in customer support, call centre, help desk, or retail service.
French language skills are a strong asset and a differentiator for this role.

What will make you stand out?

A growth mindset - both as an individual and as a contributor to the team’s collective progress.
Adaptability to a balanced hybrid environment, contributing meaningful impact both virtually and in person.
Comfort in a technical environment, including curiosity for leveraging AI-powered tools to support issue diagnosis and troubleshooting.
An empathetic, customer-first approach to every interaction.
A sharp eye for process improvement - spotting opportunities that make the customer experience more effortless.

Preferred qualifications (nice-to-have)

Experience in a SaaS or tech support environment.
Additional multilingual skills beyond French.
Prior training in conflict resolution or de-escalation.

Primary responsibilities

Be the first point of contact for customers, supporting administrative and product-related questions via phone and email with speed, accuracy, and genuine care.
Guide customers step by step so they can unlock the full potential of their Trackunit solutions.
Keep things running smoothly behind the scenes - documenting interactions, tracking progress, and following every request through to resolution.
Collaborate with colleagues across the globe to share insights and solve challenges for more complex customer accounts.
Build trust and long-term relationships with customers by listening actively, communicating clearly, and turning challenges into effortless experiences.
Empower customers through knowledge - pointing them to our self-service help center resources and encouraging self-service wherever it makes sense.

Growth competencies we value

These are the foundational behavioural and work culture skills every Customer Support Associate builds on from day one - learned and developed over time.

Communication: Clear, professional communication that adapts to each customer, with interactions documented for easy hand-off.
Time Management: Prioritises workload by urgency and response-time commitments while keeping availability consistent across channels.
Problem Solving: Resolves standard issues using the help center and team resources, following established steps before escalating.
Digital Tool Proficiency: Logs and tracks every interaction accurately, keeping information current across all support systems.
Cross-Functional Collaboration: Understands how Support works with Product, Engineering, and Customer Success, raising issues through the right channels.

Compensation

This position is currently open at Trackunit. The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

Virtual meet and greet. Meet with the Talent Acquisition Partner.
A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.
Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.

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More about this job

Responsibilities

Serve as the primary point of contact for customers, resolving product and administrative inquiries via phone and email. Document interactions, track progress, and collaborate with global teams to ensure efficient issue resolution.

Requirements

Candidates must be based in or able to commute to London, Ontario, and possess fluent English skills. No prior support experience is required, though a growth mindset and comfort with technical environments are highly valued.

Skills

Customer support
Communication
Problem solving
Time management
Technical troubleshooting
Active listening
Conflict resolution
Data entry
SaaS
IoT
Telematics
Customer success
Relationship building
Process improvement
Digital tool proficiency

Benefits

Remote work policy
Health benefits
Retirement savings
Training
Coaching
Mindfulness

Visa sponsorship

Not detected in the job text

Keywords

SaaS
IoT
Telematics
Customer Support
Fleet Intelligence
Construction Industry
Technical Support
Help Desk
Customer Experience
Troubleshooting
AI-powered tools
Conflict Resolution
Data Connectivity
Hybrid Work
Agile
Professionalism
Empathy
Self-service
Cross-functional collaboration
Documentation

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