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Added 8 mins ago
C
News Editor Presenter, Maritime Region (English Services) (On-Site)
CBC/Radio-Canada
Halifax, NS
- Part-time
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be…
Added 8 mins ago
CB
Security Safety Escort - Kent - Temporary Full Time
Commissionaires BC
Agassiz, BC
- Full-time
…services for the federal government. From access control and front desk security, to 24/7 control room operations, we provide high-level security services to our federal…
Added 8 mins ago
CB
Security Safety Escort - Matsqui - Temporary Full Time
Commissionaires BC
Matsqui, BC
- Full-time
…services for the federal government. From access control and front desk security, to 24/7 control room operations, we provide high-level security services to our federal…
Added 8 mins ago
CB
Security Safety Escort - Agassiz - Temporary Full Time
Commissionaires BC
Agassiz, BC
- Full-time
…services for the federal government. From access control and front desk security, to 24/7 control room operations, we provide high-level security services to our federal…
Added 8 mins ago
TS
Front Line Worker
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Part-time
· Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
Added 8 mins ago
TS
Front Line Worker
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Full-time
· Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
Added 21 mins ago
AI
Senior Site Reliability Engineer - AEM - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
…authoring-source outages – and make those diagnosable by the service desk rather than by…
Added 21 mins ago
CH
Guest Service Agent
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
At {Insert Hotel Property Name}, We Are Looking For Our Next Great Team Member To Join Us On Our Front Desk Team. We Are Committed To Providing You With
Added 21 mins ago
GD
Clinic Manager
Galerie Dentaire Le Village
Montreal, QC
- Full-time
…This role includes managing appointment workflows, supervising front-desk and support staff, and ensuring an efficient and welcoming patient experience. The Clinic Manager monitors budgets,…
Added 23 mins ago
C
Member Services & Office Coordinator - Minnedosa
Co-op
Minnedosa, MB
- Full-time
Managing front desk operations; accepting payments, answering/directing calls and emails, escalating sensitive or complex issues to appropriate leaders
Added 38 mins ago
Facilities Coordinator - Full time - 11:30am - 6:00pm (58954003)
Sodexo Canada Ltd
Montreal, QC
Added 51 mins ago
PH
Estimator & Senior Estimator, ICI Buildings - Permanent - 4299
Parker Huggett - A Division of LRO Staffing
Vaughan, ON
- Full-time
You have carried $50M+ ICI pursuits on your own from invitation to award, and you can defend every line of your number in front of an owner
Added 1 hour ago
JT
Program Assistant, Job ID #5052
JVS Toronto
Toronto, ON
- Full-time
Provide front desk/ reception duties and customer service to all clients, employers and visitors
Added 1 hour ago
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Rooms Operations Manager
Marriott
Waterloo, ON
- Full-time
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Added 1 hour ago
TS
Casual Shelter Worker
The Salvation Army in Canada
Nanaimo, BC
- Part-time
…core values and mission of The Salvation Army. Working at the front desk, the Shelter Worker is the touchpoint for all staff, clients, visitors, volunteers, and programs at the…
Added 1 hour ago
TS
Program Co-ordinator
The Salvation Army in Canada
Hamilton, ON
- Part-time
Provide statistical and evaluative information to management when required. May provide back up support to and or assume functions at the front desk area or other program areas as needed.
Added 1 hour ago
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Dental Receptionist/Assistant
GIANOVA
Hamilton, ON
- Full-time
…to join our growing team. This dual role position combines front desk administration with clinical support to ensure smooth daily operations and a positive patient…
Added 1 hour ago
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Executive Assistant
Confidential
Calgary, AB
- Full-time
Reception Management: Provide front desk reception coverage one day per week.
Added 1 hour ago
Facilities Coordinator - Full time - 11:30am - 6:00pm (58954003)
Sodexo Canada Ltd
Montreal, QC
Added 1 hour ago
HB
Guest Service Agent
Horseshoe Bay Resort
AB · Edmonton, AB
- Full-time
At {Insert Hotel Property Name}, we are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:
Added 1 hour ago
MV
Hotel front desk supervisor
Mountain View Inn
Canmore, AB
- From $24 CAD / hour
- Full-time
- On-site
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Slave Lake, AB
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 1 hour ago
WC
Associé, marchandise générale
Walmart Canada
Rosemère, QC
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 1 hour ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Montreal, QC
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…

Trackunit

Customer Support Associate

London, ON, Canada

The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications. · Full-time

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Job details

Pay: The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Americas Team · London, Ontario, Canada · Hybrid ·

Trackunit is a leading SaaS-based IoT solution for the construction industry - connecting fleets, sites, and equipment through telematics and data connectivity so our customers can eliminate downtime and build smarter, safer operations. Thousands of equipment manufacturers, rental companies, and contractors around the world trust Trackunit to turn connectivity into fleet intelligence.

Here, you won’t simply join a tech company - you’ll join a movement. Our Customer Support team is the front line of that mission: the trusted voice that helps every customer get the most value out of their Trackunit solutions.

We’re growing our Americas Customer Support team and looking for a Customer Support Associate to join us in our London, Ontario office. This is a foundational role on our team - a chance to start (or restart) a career in technology and customer experience, with real room to grow into more specialised support, technical, or customer success paths as you build your skills.

You’ll be the friendly, knowledgeable voice of Trackunit for customers globally - handling inbound questions by phone and email, resolving issues efficiently, and making sure every interaction reflects our commitment to professionalism, empathy, and excellence. You’ll be part of a diverse, collaborative, global team that believes in meeting customers - and each other - at eye level.

Once in the role, successful candidates will have the opportunity to progress through the full salary range based on performance and development over time. This range reflects base salary only and does not include additional elements of our total rewards offering, such as our remote work policy, health benefits, retirement savings, and other rewards.

What’s in it for you?

A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
International environment with regular check-ins and social events across teams, departments and borders.
We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

Based in or able to commute to our London, Ontario office - regular office access is required to support our hybrid working model. Able to work full-time, with flexible shifts when required.
Not currently enrolled as a full-time student.
Fluent in English, written and spoken. No previous support experience is required - we welcome candidates looking to start fresh in a new career path as much as those with a background in customer support, call centre, help desk, or retail service.
French language skills are a strong asset and a differentiator for this role.

What will make you stand out?

A growth mindset - both as an individual and as a contributor to the team’s collective progress.
Adaptability to a balanced hybrid environment, contributing meaningful impact both virtually and in person.
Comfort in a technical environment, including curiosity for leveraging AI-powered tools to support issue diagnosis and troubleshooting.
An empathetic, customer-first approach to every interaction.
A sharp eye for process improvement - spotting opportunities that make the customer experience more effortless.

Preferred qualifications (nice-to-have)

Experience in a SaaS or tech support environment.
Additional multilingual skills beyond French.
Prior training in conflict resolution or de-escalation.

Primary responsibilities

Be the first point of contact for customers, supporting administrative and product-related questions via phone and email with speed, accuracy, and genuine care.
Guide customers step by step so they can unlock the full potential of their Trackunit solutions.
Keep things running smoothly behind the scenes - documenting interactions, tracking progress, and following every request through to resolution.
Collaborate with colleagues across the globe to share insights and solve challenges for more complex customer accounts.
Build trust and long-term relationships with customers by listening actively, communicating clearly, and turning challenges into effortless experiences.
Empower customers through knowledge - pointing them to our self-service help center resources and encouraging self-service wherever it makes sense.

Growth competencies we value

These are the foundational behavioural and work culture skills every Customer Support Associate builds on from day one - learned and developed over time.

Communication: Clear, professional communication that adapts to each customer, with interactions documented for easy hand-off.
Time Management: Prioritises workload by urgency and response-time commitments while keeping availability consistent across channels.
Problem Solving: Resolves standard issues using the help center and team resources, following established steps before escalating.
Digital Tool Proficiency: Logs and tracks every interaction accurately, keeping information current across all support systems.
Cross-Functional Collaboration: Understands how Support works with Product, Engineering, and Customer Success, raising issues through the right channels.

Compensation

This position is currently open at Trackunit. The base salary hiring range for this role is $55,000–$60,000 per year, depending on experience and qualifications.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

Virtual meet and greet. Meet with the Talent Acquisition Partner.
A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.
Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.

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More about this job

Responsibilities

Serve as the primary point of contact for customers, resolving product and administrative inquiries via phone and email. Document interactions, track progress, and collaborate with global teams to ensure efficient issue resolution.

Requirements

Candidates must be based in or able to commute to London, Ontario, and possess fluent English skills. No prior support experience is required, though a growth mindset and comfort with technical environments are highly valued.

Skills

Customer support
Communication
Problem solving
Time management
Technical troubleshooting
Active listening
Conflict resolution
Data entry
SaaS
IoT
Telematics
Customer success
Relationship building
Process improvement
Digital tool proficiency

Benefits

Remote work policy
Health benefits
Retirement savings
Training
Coaching
Mindfulness

Visa sponsorship

Not detected in the job text

Keywords

SaaS
IoT
Telematics
Customer Support
Fleet Intelligence
Construction Industry
Technical Support
Help Desk
Customer Experience
Troubleshooting
AI-powered tools
Conflict Resolution
Data Connectivity
Hybrid Work
Agile
Professionalism
Empathy
Self-service
Cross-functional collaboration
Documentation

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