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Added 11 mins ago
Account Manager - - Digital Signage & Real Estate Partnerships
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Full-time
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Trackunit

Solutions Delivery Manager

London, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

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Original job description

Build and develop the team that helps customers turn technology into everyday value across the Americas.

At Trackunit, our IrisX industry cloud platform unlocks insights, benchmarks, and innovation through connected construction data. As Solution Delivery Manager for AME, you’ll lead the regional team helping customers successfully implement and adopt Manager and IrisX.

This role combines people leadership, technical delivery, and customer engagement. You’ll develop engineers, shape delivery practices, and work across Trackunit to ensure customer projects translate into solutions that are used and deliver measurable results.

What’s in it for you

The opportunity to build and develop a team
You’ll shape the Solution Delivery team in AME, helping hire, coach, and develop engineers with different strengths. You’ll create an environment where people can take ownership, share knowledge, and grow their technical and customer-facing skills.

Ownership of regional delivery
You’ll guide how Solution Delivery operates across the Americas, from planning customer engagements to ensuring successful implementation and adoption. You’ll have room to improve how the team works and connect regional priorities with our global delivery approach.

Leadership close to technology and customers
You’ll stay connected to technical work across platform configuration, APIs, integrations, data pipelines, and analytics. Working with engineers and customers, you’ll help navigate complex implementations and turn technical possibilities into practical outcomes.

Collaboration across Trackunit
You’ll partner with Commercial, Sales Engineering, Customer Success, Professional Services, IoT Services, Product, and Engineering. These relationships give you the opportunity to connect customer needs with platform capabilities and help teams deliver a coordinated customer experience.

The opportunity to shape a growing function
You’ll contribute to delivery frameworks, reusable solutions, and ways of working that help the team scale. Your regional experience will inform global practices, while customer insights will help Product and Engineering improve the platform.

An international and flexible workplace
You’ll join a global team that values collaboration, knowledge sharing, and personal development, with a flexible working setup and connections across teams and borders.

What you’ll work on

Team leadership and development
Build, lead, and coach the AME Solution Delivery team. Support hiring, development, and performance, and match customer engagements with the team’s skills and capacity.

Regional delivery planning and execution
Translate the global Solution Delivery strategy into regional practice. Set priorities, coordinate resources, and guide engagements through clear scopes, responsibilities, and handovers.

Customer value and adoption
Help customers embed Manager and IrisX into their systems and workflows. Keep the team focused on successful onboarding, sustained use, and measurable customer value.

Technical guidance and escalation support
Support engineers through complex implementations involving integrations, data migrations, reporting, and new platform capabilities. Help resolve delivery challenges and make decisions that balance customer needs, quality, security, and scalability.

Delivery performance and improvement
Maintain visibility into the engagement pipeline, capacity, and delivery progress. Use measures such as time-to-value, adoption, and customer satisfaction to identify where the team can improve.

Cross-functional collaboration
Establish clear ownership across customer-facing and technical teams. Coordinate dependencies, manage escalations, and help customers experience a connected delivery journey.

Knowledge sharing and platform feedback
Turn delivery experience into reusable tools, templates, and implementation practices. Bring recurring customer needs and technical challenges into conversations with Product and Engineering.

Bring your leadership perspective

There are different paths into Solution Delivery leadership. Your background might include solution engineering, technical consulting, software or data delivery, or leading teams through customer implementations.

We’re interested in how you develop people, bring clarity to complex work, and connect technical delivery with customer outcomes. You’ll have room to bring your own perspective while learning from colleagues across regions and disciplines.

If you enjoy helping engineers grow and building a team that delivers lasting customer value, we’d love to hear from you.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

Virtual meet and greet. Meet with the Talent Acquisition Partner.
A deeper conversation: We'll go into your experience and how you work, and you'll get a clearer picture of the team, the challenges, and what the role actually looks like day to day.
Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.

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More about this job

Responsibilities

Lead, coach, and develop the regional Solution Delivery team while overseeing the implementation and adoption of the IrisX platform. Coordinate cross-functional collaboration to ensure customer projects deliver measurable value and align with global delivery strategies.

Requirements

Requires a background in solution engineering, technical consulting, or software delivery with a focus on team leadership. Must demonstrate the ability to manage complex technical implementations and foster growth within a customer-facing team.

Skills

Team leadership
Solution delivery
Customer engagement
Technical consulting
Project management
API integration
Data pipelines
Analytics
Stakeholder management
Strategic planning
Performance management
Coaching
Software delivery
Customer success
IoT services

Benefits

Flexible working setup
Professional development
International workplace

Visa sponsorship

Not detected in the job text

Keywords

Solutions Delivery Manager
IrisX
Trackunit
Construction data
IoT
APIs
Data pipelines
Analytics
Customer success
Professional services
Sales engineering
Team leadership
Technical consulting
Software delivery
Implementation
Onboarding
Scalability
Cross-functional collaboration
Performance metrics
Strategy execution

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