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Added 2 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 2 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 2 hours ago
Retention Specialist
Jobber
Remote, Canada
Full-time · Remote
We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing…
Added 3 hours ago
Seamstress
David's Bridal
Toronto, ON · Scarborough, ON
Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service.
Added 5 hours ago
Samsung Home Electronics Sales and Product Specialist
Acosta
London, ON
Part-time
As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the…
Added 6 hours ago
Staff Engineer
Tali AI
Toronto, ON
Full-time
Real-time audio pipelines where latency is felt and accuracy has clinical stakes
Added 8 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 8 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 8 hours ago
Marketing Journey Developer
BMO
Toronto, ON · YNG
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 8 hours ago
Investment Specialist
BMO
Edmonton, AB
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 9 hours ago
Electronics Assembler
Calian in Space & Technology
Saskatoon, SK
Full-time
…and work with Manufacturing Engineering on new processes and product…
Added 14 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 14 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 15 hours ago
Car Sales Specialist
Toronto Kia
Toronto, ON · East York, ON
Full-time
Role Description This full-time, on-site Car Sales Specialist role is based at Toronto Kia in East York, ON. The Car Sales Specialist will greet and consult with customers, assess their…
Added 15 hours ago
Customer Success Specialist, Entry Level
Jobright.ai
Canada
Full-time
…helps users achieve better job outcomes. The Customer Success Specialist helps customers adopt the product and realize value through onboarding, product education, customer support,…
Added 16 hours ago
Seasonal Sales Associate (Brick Specialist) - Sherway Gardens
the LEGO Group
Toronto, ON · Retail Store Sherway Gardens
Part-time
Join the LEGO® Brand Retail team as a Seasonal “Brick Specialist” and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for energetic,…
Added 21 hours ago
Customer Success Specialist, Entry Level
Jobright.ai
Canada
Full-time
…helps users achieve better job outcomes. The Customer Success Specialist helps customers adopt the product and realize value through onboarding, product education, customer support,…
Added 21 hours ago
Operations Specialist - In-Store
Acosta
Mississauga, ON
Full-time
The Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients
Added 1 day ago
Customer Care Specialist - Health Care (Fixed-Term Contract) / Spécialiste du service à la clientèle – Soins de santé (contrat à durée déterminée)
Convatec
Dorval, QC · DOR-Dorval
Full-time
The Customer Care Specialist is a key driver for fostering interest of Convatec products and services through dialogue with customers. As an integral member of the Customer Relationship…
Added 1 day ago
Part-Time Sales Associate
Match Retail
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$22 CAD / hour
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Part-Time Sales Associate – Nespresso (Floater)
Added 1 day ago
Custom Order Product Specialist/ Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
Eaton’s Electrical sector is currently seeking a Custom Order Product Specialist / Engineer- Electrical to join our team. This onsite position is based at our Milton, ON facility and offers…
Added 1 day ago
Project Specialist - Security Systems (Capital Projects)
Convergint Technologies Ltd
Mississauga, ON
$70,000 to $90,000 CAD / year
Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto, ON location. In…
Added 1 day ago
Lead Custom Order Product Specialist / Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
Eaton’s Electrical sector is currently seeking a Lead Custom Order Product Specialist/ Engineer - Electrical to join our team. This onsite position is based at our Milton, ON facility and…
Added 1 day ago
Contracting Specialist (TruStone Financial)
THE EMPIRE LIFE INS. CO
Burnaby, BC · London, ON · Mississauga, ON
Full-time
Empire life is looking to hire a Contracting Specialist to join our team! We are actively seeking candidates to fill a current, open position.
Added 1 day ago
Spécialiste des comptes clés Myélome multiple Ouest du Québec Terre Neuve et Labrador Key Account Specialist Multiple Myeloma Quebec West Newfoundland and Labrador
Sanofi
Toronto, ON · Laval, QC · Montreal, QC · Quebec, QC
Full-time

Traction Complete

Information Technology Project Manager

Vancouver, BC, V7Y 1K4, Canada

Job type: Full-time
Apply by: Dec 22, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Are you passionate about Agile methodologies and empowering development teams to build cutting-edge SaaS products? Traction Complete is looking for a dedicated and experienced Information Technology Project Manager (internal title of Agile Delivery Manager) to join our innovative team!

As our Information Technology Project Manager (internal title of Agile Delivery Manager), you will be at the heart of our product development process, playing a pivotal role in how we build and iterate. You'll champion the Scrum framework, facilitate our development sprints, and foster an environment of collaboration, continuous improvement, and high performance. Working closely with our Product Owners/Managers, CPO, UI/UX Designers, QAs, and talented Developers, you will help our teams navigate the complexities of software development, ensuring we remain agile and responsive to the ever-changing needs of our customers.

In this role, you will act as an internal systems consultant and process owner, optimizing our Software Development Life Cycle (SDLC), training internal teams on Agile methodologies, defining product release roadmaps, and tracking engineering delivery metrics.

This is an individual contributor/functional specialist role focused on delivery governance, process engineering, and technical alignment- not personnel management or corporate budgeting.

If you thrive on organizing chaos into smooth-running sprints, love coaching teams to their full potential, and are excited by the prospect of helping a growing SaaS company scale its development practices, we want to talk to you!

Who We Are

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

Traction Complete has been honoured as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We're seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We're passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.

If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.

What You Will Be Doing (Key Responsibilities)

SDLC Policy & Process Optimization: Develop, implement, and refine operational procedures and Agile delivery frameworks throughout the software development life cycle (SDLC) to optimize team throughput and software quality.
Roadmap Alignment & Stakeholder Reporting: Collaborate with Product Managers to translate strategic release roadmaps into executable sprint backlogs; prepare progress reports and facilitate quarterly delivery metric reviews.
Agile Delivery & Ceremony Facilitation: Lead and optimize daily standups, planning cycles, backlog refinement, sprint reviews, retrospectives and prepare delivery workshops, and align technical sprint schedules with long-term product roadmaps to drive continuous execution across the software development life cycle (SDLC).
System Bottleneck & Blocker Removal: Identify, analyze, and resolve cross-team technical dependencies, operational risks, and workflow bottlenecks to protect release commitments.
Delivery Metrics & Systems Analysis: Collect, evaluate, and report on delivery data (such as velocity, lead time, cycle time, and bug density) to provide actionable insights into process efficiency.
Agile Coaching, Process Engineering & AI Enablement: Provide information systems process guidance and coach cross-functional teams to achieve higher Agile maturity; train software developers, product managers, and cross-departmental teams on standardized Scrum/Kanban practices, Jira administration, and the practical application of AI tools to optimize business workflows.
Stakeholder Alignment & Release Tracking: Act as a key liaison between business requirements and software development execution, maintaining transparent release roadmaps and progress tracking for internal and external stakeholders.
AI Tooling & Delivery Dashboard Development: Utilize Generative AI platforms (e.g., Claude, ChatGPT, Gemini) to build automated delivery tracking dashboards, refine backlog documentation, and optimize process engineering.
Agile Governance & Continuous Process Improvement: Champion Agile, Scrum, and Kanban principles across the organization; promote transparency through visible tracking tools (e.g., sprint boards, burndown charts), empower self-organizing delivery teams, and implement continuous process enhancements based on retrospective feedback and team delivery performance.

Qualifications & ExperienceSkills

Education: Bachelor’s or Master’s degree in Business Administration, Management, International Business, Communications, Information Systems, Computer Science, or a related discipline (MBA strongly preferred).
Agile Certifications: Active professional Scrum and Agile certifications required (e.g., Professional Scrum Master - PSM I/II, Professional Scrum Product Owner - PSPO I/II, or SAFe Scrum Master - SAFe SSM).
Experience: 3+ years of hands-on experience in software delivery facilitation, SDLC process engineering, backlog alignment, or Scrum Master / Agile Delivery roles within SaaS or software product environments.

Technical & Process Expertise:

Proven experience in Agile delivery, project management, or Scrum Master roles (3+ years preferred) in a software or product development environment, ideally within a SaaS company
Deep understanding of Agile principles, SDLC models, system release processes, and sprint delivery frameworks.
Strong capability in collecting, analyzing, and reporting on technical delivery metrics (velocity, burndown, lead time, cycle time) to drive process optimization.
Demonstrated track record of identifying, analyzing, and resolving system dependencies and technical blockers across cross-functional engineering teams.
Proficiency with workflow, backlog, and issue-tracking platforms (e.g., Jira, Confluence, Azure DevOps or similar systems).
Demonstrated experience utilizing generative AI tools and AI assistants (e.g., Claude, ChatGPT, Gemini) to optimize process documentation, backlog refinement, user story creation, and delivery metrics analysis.
Communication & Facilitation: Exceptional skills in stakeholder management, requirements gathering, and training/coaching development teams on Agile practices.

This position is an individual contributor / functional delivery specialist role and does not hold direct personnel, hiring, or performance-review authority.

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More about this job

Responsibilities

The Information Technology Project Manager will optimize the software development life cycle and facilitate Agile ceremonies to ensure high-performance delivery. They will act as a process owner, managing release roadmaps and coaching cross-functional teams on Scrum and Kanban practices.

Requirements

Candidates must hold a bachelor's or master's degree and possess active professional Scrum or Agile certifications. At least 3 years of experience in software delivery facilitation or Scrum Master roles within a SaaS environment is required.

Skills

Agile Methodologies
Scrum
Kanban
SDLC
Project Management
Jira
Confluence
Process Engineering
Stakeholder Management
Technical Delivery Metrics
Generative AI
Backlog Refinement
Release Planning
Software Development
Coaching

Visa sponsorship

Not detected in the job text

Keywords

Agile
Scrum
Kanban
SDLC
SaaS
Salesforce
Jira
Confluence
Azure DevOps
Generative AI
Claude
ChatGPT
Gemini
Velocity
Lead Time
Cycle Time
Bug Density
Process Engineering
Release Management
Sprint Planning
Retrospectives
Backlog Refinement
Technical Alignment
Delivery Governance
Stakeholder Reporting
Product Roadmap
Software Development
Information Systems
Project Management
Scrum Master

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