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Added 38 mins ago
Growth & Product Marketing Manager
SkyWatch
Remote, Canada
Full-time · Remote
…chart. You will do the work, use AI to do more of it than a team of three could, and deliver design, paid media and SEO yourself with the right tools. Great content that costs little to…
Added 1 hour ago
Director, Investment Solutions - Tangerine
Tangerine
Toronto, ON
Full-time
The Director will lead the evolution of Tangerine’s investment solutions roadmap, identifying emerging product opportunities, market trends, client needs, and platform enhancements that…
Added 1 hour ago
Director, Investment Solutions - Tangerine
Scotiabank
ON · Toronto, ON
The Director will lead the evolution of Tangerine’s investment solutions roadmap, identifying emerging product opportunities, market trends, client needs, and platform enhancements that…
Added 2 hours ago
Director, Change Enablement
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Director, Change Enablement advances EQ Bank’s enterprise Change Enablement practice, a standing capability within People & Talent accountable for readiness, adoption and sustained…
Added 2 hours ago
Manager, People & Change
KPMG
Calgary, AB
Full-time
KPMG's People & Change Advisory Practice transforms organizations by changing the way people lead, manage, and develop. In an age of constant disruption, evolving workforce expectations,…
Added 2 hours ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Urban Ridge Supplies
Toronto, ON
Full-time
…enterprise customer environments. You'll work as part of a delivery team, partnering closely with a Deployment Strategist ( Strategic Builder - a customer-facing advisor who shapes AI…
Added 2 hours ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Urban Ridge Supplies
Toronto, ON
Full-time
…enterprise customer environments. You'll work as part of a delivery team, partnering closely with a Deployment Strategist ( Strategic Builder - a customer-facing advisor who shapes AI…
Added 2 hours ago
Senior AI Forward Deployment Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
We are seeking a Senior AI Forward Deployment Engineer to join the Artificial Intelligence team within Norton Rose Fulbright Canada. This role will design, build, deploy, and optimize…
Added 3 hours ago
Lead Agentic AI Engineer
Urban Ridge Supplies
Toronto, ON
$98,000 to $138,000 CAD / year
Full-time
Our IT Innovation & Enablement team helps teams across IT adopt emerging AI technologies securely, practically and at scale. As a Lead Agentic AI Engineer, reporting to the Program Lead,…
Added 3 hours ago
Solutions Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
…post-sale . This is a full-lifecycle role : you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion…
Added 3 hours ago
Senior Applied AI Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
Lead the solution development, from ideation to prototyping and liaise with our partners to facilitate production and monitoring.
Added 3 hours ago
Principal Forward Deployed Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
Lead hiring, talent calibration, workforce planning, and performance management activities for the portfolio FDE team.
Added 3 hours ago
Founding Sales Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
Build and maintain the technical assets that scale the team: demo apps, notebooks, reference architectures, integration guides, internal enablement for BDRs and future AEs
Added 3 hours ago
Founding Sales Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
Build and maintain the technical assets that scale the team: demo apps, notebooks, reference architectures, integration guides, internal enablement for BDRs and future AEs
Added 3 hours ago
Lead Software Engineer, AI & Emerging Tech
Urban Ridge Supplies
Toronto, ON
Full-time
As a Lead Engineer for AI & Emerging Tech, you will drive AI platform enablement across the enterprise, you will drive the design, development, and deployment of next-generation tech and…
Added 3 hours ago
Channel Manager
Varonis
Toronto, ON
…and is responsible for educating our partners and their sales team on what Varonis has to offer and how to position our products to the partners’ clients. We are seeking candidates based…
Added 3 hours ago
Vice President, Global Direct Sales
Jobgether
Canada
Full-time
…pipeline, forecasting, revenue, and sales effectiveness. You will lead regional sales leaders and teams across multiple geographies, cultures, and time zones while building a collaborative,…
Added 4 hours ago
Manager, Product Management (eCommerce)
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Concord, ON
Full-time
Toromont is looking for a Manager, Product Management (eCommerce) to join our team. The Manager, Product Management (eCommerce) is responsible for defining, designing, integrating, and…
Added 5 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 8 hours ago
Account Manager Team Lead
Zen Educate
Vancouver, BC
$85,000 to $100,000 CAD / year
Full-time
Lead and coach a commercial team of 2 to 12 Account Managers. Set clear expectations, monitor individual performance metrics, and run weekly operationally-focused 1:1s. Provide regular…
Added 11 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 13 hours ago
Consulting Operations, Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
…with operational judgment, process understanding, and digital…
Added 14 hours ago
Human Resources Systems Analyst
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Full-time
Serve as the functional lead or key project team member for new HRIS module rollouts, system migrations, or third-party integration projects.
Added 15 hours ago
Talent Product Operations Associate
Infoblox
Burnaby, BC
…your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions…
Added 15 hours ago
Senior Manager, Portfolio Management (Hybrid)
Zebra Technologies
Mississauga, ON
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Oversees a team of subordinate Portfolio Managers, providing direction, coaching and support to ensure successful execution against aligned objectives for assigned service offers and…

Traction Complete

Information Technology Project Manager

Vancouver, BC, Canada

Job type: Full-time
Apply by: Mar 22, 2027
Posting language: English
Posted: Sep 23, 2026

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Original job description

Are you passionate about Agile methodologies and empowering development teams to build cutting-edge SaaS products? Traction Complete is looking for a dedicated and experienced Information Technology Project Manager (internal title of Agile Delivery Manager) to join our innovative team!

As our Information Technology Project Manager (internal title of Agile Delivery Manager), you will be at the heart of our product development process, playing a pivotal role in how we build and iterate. You'll champion the Scrum framework, facilitate our development sprints, and foster an environment of collaboration, continuous improvement, and high performance. Working closely with our Product Owners/Managers, CPO, UI/UX Designers, QAs, and talented Developers, you will help our teams navigate the complexities of software development, ensuring we remain agile and responsive to the ever-changing needs of our customers.

In this role, you will act as an internal systems consultant and process owner, optimizing our Software Development Life Cycle (SDLC), training internal teams on Agile methodologies, defining product release roadmaps, and tracking engineering delivery metrics.

This is an individual contributor/functional specialist role focused on delivery governance, process engineering, and technical alignment- not personnel management or corporate budgeting.

If you thrive on organizing chaos into smooth-running sprints, love coaching teams to their full potential, and are excited by the prospect of helping a growing SaaS company scale its development practices, we want to talk to you!

Who We Are

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

Traction Complete has been honoured as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We're seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We're passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.

If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.

What You Will Be Doing (Key Responsibilities)

SDLC Policy & Process Optimization: Develop, implement, and refine operational procedures and Agile delivery frameworks throughout the software development life cycle (SDLC) to optimize team throughput and software quality.
Roadmap Alignment & Stakeholder Reporting: Collaborate with Product Managers to translate strategic release roadmaps into executable sprint backlogs; prepare progress reports and facilitate quarterly delivery metric reviews.
Agile Delivery & Ceremony Facilitation: Lead and optimize daily standups, planning cycles, backlog refinement, sprint reviews, retrospectives and prepare delivery workshops, and align technical sprint schedules with long-term product roadmaps to drive continuous execution across the software development life cycle (SDLC).
System Bottleneck & Blocker Removal: Identify, analyze, and resolve cross-team technical dependencies, operational risks, and workflow bottlenecks to protect release commitments.
Delivery Metrics & Systems Analysis: Collect, evaluate, and report on delivery data (such as velocity, lead time, cycle time, and bug density) to provide actionable insights into process efficiency.
Agile Coaching, Process Engineering & AI Enablement: Provide information systems process guidance and coach cross-functional teams to achieve higher Agile maturity; train software developers, product managers, and cross-departmental teams on standardized Scrum/Kanban practices, Jira administration, and the practical application of AI tools to optimize business workflows.
Stakeholder Alignment & Release Tracking: Act as a key liaison between business requirements and software development execution, maintaining transparent release roadmaps and progress tracking for internal and external stakeholders.
AI Tooling & Delivery Dashboard Development: Utilize Generative AI platforms (e.g., Claude, ChatGPT, Gemini) to build automated delivery tracking dashboards, refine backlog documentation, and optimize process engineering.
Agile Governance & Continuous Process Improvement: Champion Agile, Scrum, and Kanban principles across the organization; promote transparency through visible tracking tools (e.g., sprint boards, burndown charts), empower self-organizing delivery teams, and implement continuous process enhancements based on retrospective feedback and team delivery performance.

Qualifications & ExperienceSkills

Education: Bachelor’s or Master’s degree in Business Administration, Management, International Business, Communications, Information Systems, Computer Science, or a related discipline (MBA strongly preferred).
Agile Certifications: Active professional Scrum and Agile certifications required (e.g., Professional Scrum Master - PSM I/II, Professional Scrum Product Owner - PSPO I/II, or SAFe Scrum Master - SAFe SSM).
Experience: 3+ years of hands-on experience in software delivery facilitation, SDLC process engineering, backlog alignment, or Scrum Master / Agile Delivery roles within SaaS or software product environments.

Technical & Process Expertise:

Proven experience in Agile delivery, project management, or Scrum Master roles (3+ years preferred) in a software or product development environment, ideally within a SaaS company
Deep understanding of Agile principles, SDLC models, system release processes, and sprint delivery frameworks.
Strong capability in collecting, analyzing, and reporting on technical delivery metrics (velocity, burndown, lead time, cycle time) to drive process optimization.
Demonstrated track record of identifying, analyzing, and resolving system dependencies and technical blockers across cross-functional engineering teams.
Proficiency with workflow, backlog, and issue-tracking platforms (e.g., Jira, Confluence, Azure DevOps or similar systems).
Demonstrated experience utilizing generative AI tools and AI assistants (e.g., Claude, ChatGPT, Gemini) to optimize process documentation, backlog refinement, user story creation, and delivery metrics analysis.
Communication & Facilitation: Exceptional skills in stakeholder management, requirements gathering, and training/coaching development teams on Agile practices.

This position is an individual contributor / functional delivery specialist role and does not hold direct personnel, hiring, or performance-review authority.

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More about this job

Responsibilities

Optimize SDLC processes and Agile delivery practices, facilitate Scrum ceremonies, align sprint backlogs with product roadmaps, and remove cross-team blockers. Track and report delivery metrics, coach teams on Agile methods and AI tools, and maintain transparent release tracking for stakeholders.

Requirements

Requires at least three years of experience in software delivery facilitation, SDLC process engineering, or Scrum Master/Agile Delivery work, preferably in a SaaS or software product environment. Requires an active professional Scrum or Agile certification, strong knowledge of Agile and SDLC practices, delivery metrics, workflow tools, generative AI, and stakeholder facilitation; a bachelor's or master's degree is listed, with an MBA strongly preferred.

Skills

Agile Delivery
Scrum
Kanban
SDLC Process Engineering
Sprint Facilitation
Backlog Management
Jira Administration
Delivery Metrics Analysis
Stakeholder Management
Agile Coaching
Release Roadmap Planning
Workflow Optimization
Cross-Functional Coordination
Generative AI Tools
Confluence
Azure DevOps

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Agile
Scrum
Kanban
SDLC
Jira
Confluence
Azure DevOps
Professional Scrum Master
Professional Scrum Product Owner
SAFe Scrum Master
Sprint Planning
Backlog Refinement
Release Roadmaps
Delivery Metrics
Velocity
Lead Time
Cycle Time
Burndown Charts
Bug Density
Generative AI
Claude
ChatGPT
Gemini
Process Engineering
Workflow Optimization
Cross-Functional Teams
Software Product Development
Continuous Improvement

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