Jobs in Canada

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Added 11 mins ago
HA
Manager, Signature Events & Community Fundraising
Hope Air
Toronto, ON
- Full-time
We are looking for a dynamic, strategic and relationship-driven Manager, Signature Events & Community Fundraising to lead the growth, development and execution of our national signature…
Added 11 mins ago
NA
Senior Business Support Assistant - Pharmacy Services
NHS Ayrshire & Arran
Ottawa, ON
- Full-time
Willingness to undertake further training and development, including short courses or formal qualifications where appropriate.
Added 11 mins ago
FG
MANGO - Assistant Store Manager/Assistant(e) gérant(e) de magasin - Pointe Claire
Fox Group Canada Inc.
Pointe-Claire, QC · Point Claire, Quebec
- Full-time
We are looking for an Assistant Store Manager, who must be an exceptional leader who can motive, inspire, and develop the store team.
Added 11 mins ago
Senior Contract Specialist
BGBx
ON
Certification in contract management (e.g., Certified Professional Contracts Manager (CPCM), or equivalent).
Added 11 mins ago
I
Manager - Logistics Technology SecOps
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
Build security into CI/CD with our development and DevOps teams: code scanning (SAST), application security testing (AST), dependency checks (SCA) and container image scanning.
Added 11 mins ago
R
Financial Analyst – Manufacturing Operations
RTX
Halifax, NS
- Full-time
…manufacturing and operations teams. This role will report to the Manager of Financial Planning & Analysis and partner closely with Finance, Production, and cross-functional stakeholders to…
Added 11 mins ago
SC
Sales Associate
Staples Canada
Brockville, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 11 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 26 mins ago
B
Senior ServiceNow Developer (SAM/HAM)
BeachHead
Toronto, ON
- Contract
…Senior ServiceNow Developer (SAM/HAM) to support the ongoing development and enhancement of a ServiceNow platform, with a focus on CMDB, Hardware Asset Management, Software Asset…
Added 26 mins ago
MR
Business Operations & Growth Manager
Maritime Respiratory Care
Summerside, PE
- Full-time
Support training and professional development.
Added 26 mins ago
T
Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Share performance insights and recommendations with the Brand Storytelling & Content Manager.
Added 26 mins ago
R
Advisor, Talent and Culture
RONA
Boucherville, QC
- Full-time
Reporting to the Manager, Talent and Culture, the Talent and Culture Advisor plays an active role in the design, implementation, and continuous improvement of programs and initiatives that…
Added 26 mins ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON
- Full-time
…accountability, collaboration, and continuous professional…
Added 26 mins ago
D
Manager - Financial Services - Monitor Deloitte
Deloitte
Toronto, ON
- Full-time
As a Manager, you must have:
Added 26 mins ago
QM
Field Service Manager - Field Operations
Quantum Management Services Ltd.
Barrie, ON
- $90,000 to $100,000 CAD / year
- Full-time
Position: Field Service Manager - Field Operations
Added 26 mins ago
S
Recruitment Coordinator (Hospitality Placement Coordinator)
Stepwest
Vancouver, BC
- Full-time
…experience programs. Reporting to the Hospitality Placement Manager, this role combines admissions, candidate engagement, consultations, interview preparation, and placement…
Added 26 mins ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
We are adding an Ops NPI Project Manager to carry the additional load. This role is the central Operations point of contact for an assigned set of PLT NPI projects - managing the planning,…
Added 26 mins ago
NN
Strategic Operations Manager
Novo Nordisk
Mississauga, ON
- Full-time
Strategic Operations Manager (9-month contract)
Added 26 mins ago
RH
Controller
Richcraft Homes
Ottawa, ON
- $95,000 to $110,000 CAD / year
- Full-time
…history in home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property…
Added 26 mins ago
RH
Labourer
Richcraft Homes
Ottawa, ON
- $20 to $22 CAD / hour
- Full-time
…history in home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management. Richcraft's purpose…
Added 26 mins ago
RP
Leasing Manager
Royal Premier Homes
London, ON
- Full-time
…residential buildings in London, Ontario. Our projects, including our development at 801 Sarnia Road near Western University, are designed for the people who live in them, and many of our…
Added 26 mins ago
FC
Project Manager - Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
In the role of Project Manager, you will have full accountability for overall project delivery of medium-sized or large-sized EPCM projects or to manage a significant and complex scope on a…
Added 26 mins ago
Co-op Job Developer
University of Guelph
Guelph, ON
…learning in real-world contexts. The department provides career development for UofG students including co-operative education, career education, campus and community-integrated learning,…
Added 26 mins ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
…Compensation & Benefits, Payroll, Employee Relations, and Learning & Development) to understand their operational pain points and strategic technology…
Added 26 mins ago
Rail Engineering Internship - 2027
Mott MacDonald
Toronto, ON
As a participant in Prelaunch, our summer internship program, you will embark on a structured three-month development journey that provides the foundational building blocks for starting a…

Trail Appliances AB/SK

Customer Service Manager (Edmonton South)

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As the Customer Service Manager at our Edmonton South store, you will lead the daily operations of a busy customer service department. This is a working manager role: you will spend a substantial portion of each day at the counter alongside your team, serving customers, resolving concerns and coaching in the moment.

The department is consistently busy, with frequent interruptions, competing priorities and customer situations that need attention. We are looking for someone who stays calm, adjusts quickly and helps the team do the same. You will lead with understanding while keeping clear expectations for attendance, performance and customer care.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

Health & dental benefits
Personal care days
Statutory holidays off
Employee & family assistance program
Staff incentives and rewards
Employee discounts

What you'll be doing:

Work alongside the team at the customer service counter each day, helping customers and keeping service moving during busy periods
Coach employees with patience and clear feedback. Set expectations, recognize progress and address performance concerns promptly and respectfully, following through on agreed improvements
Partner with HR on recruitment, interviews, onboarding, employee development and performance management
Manage schedules and staffing coverage, balancing employee needs with customer demand and consistent service standards. Maintain accurate payroll information and ADP records
Develop and maintain practical training materials, support satellite store locations and recommend employee advancement through our CSR Tier System
Take ownership of customer escalations, coordinate with Customer Relations and other departments, and follow through until concerns are resolved
Identify recurring service issues and improve workflows, working closely with Sales and Operations
Support custodial team operations, including staffing, scheduling, coaching and coordination with the Custodial Team Lead

What you need to be successful:

A minimum of three years of management or supervisory experience in a busy retail or comparable customer service environment, with direct responsibility for employee scheduling, coaching and performance management
An approachable, adaptable leadership style. You listen before drawing conclusions, build trust with employees across generations and adjust your coaching to different needs and levels of experience
Strong communication, organization and computer skills, including Microsoft Office. Experience with ADP and scheduling is an asset
Experience resolving difficult customer situations and making sound decisions while maintaining professionalism
Resilience and composure during sustained busy periods, with the ability to manage interruptions, shift priorities and keep your team focused
The confidence to have respectful, direct conversations about attendance, conduct and performance, and to maintain consistent expectations while considering individual circumstances
A willingness to stay actively involved in daily counter work while keeping management and administrative responsibilities on track

Availability:

This is a full-time position and will require you to be available:

Tuesday to Saturday from 10:00am to 6:00pm. With flexibility to cover shifts including Sunday if needed.

What to expect from us:

Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
One-way video interview: If selected, you'll be invited to complete a short one-way video interview at your convenience.
In-person interview: Successful candidates will be invited to a second interview with our team.
Final decision: We'll make a final decision and give you a call to let you know the outcome

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead daily customer service operations while working alongside the team at the counter, coaching employees, managing schedules and staffing, and maintaining payroll records. Resolve customer escalations, improve service workflows, partner with HR and other departments, and support custodial team operations.

Requirements

Requires at least three years of management or supervisory experience in a busy retail or comparable customer service environment, including scheduling, coaching, and performance management. Candidates should demonstrate adaptable leadership, strong communication and organizational skills, sound customer-resolution judgment, composure under pressure, and willingness to remain actively involved in counter work.

Skills

Customer Service
Retail Management
Employee Scheduling
Employee Coaching
Performance Management
Recruitment
Onboarding
Conflict Resolution
Workforce Planning
Payroll Administration
ADP
Microsoft Office
Communication
Organization
Workflow Improvement

Benefits

Health And Dental Benefits
Personal Care Days
Statutory Holidays Off
Employee And Family Assistance Program
Staff Incentives And Rewards
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Customer Service Counter
Employee Scheduling
Staffing Coverage
Coaching
Performance Management
Recruitment
Interviews
Onboarding
Employee Development
Payroll
ADP
Microsoft Office
Customer Escalations
Customer Relations
Workflow Improvement
Sales
Operations
Custodial Operations
Training Materials
CSR Tier System

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Work requirements

Jobs in Canada