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Added 14 mins ago
E
Braze Architect
EXL
Canada
- Full-time
…and strategic authority on Braze and the surrounding customer data ecosystem. You will define target-state architectures that connect Braze with CDPs, reverse ETL tools, product analytics,…
Added 14 mins ago
ED
Senior Advisor, IT Financial Management - EN 956
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Position: Senior Advisor, IT Financial Management
Added 14 mins ago
GM
Senior QA with English and French Language must
Galactic Minds INC
Toronto, ON
- Contract
We are looking for a technical Senior QA. This is a backend-heavy engineering role focused on high-volume trade simulation and data integrity.
Added 14 mins ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Analyze market data and performance metrics to identify growth opportunities and adjust strategies accordingly.
Added 14 mins ago
Y
Talent Acquisition and Development Specialist (Saas) - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Strategically and creatively source passive candidates for senior and specialized roles using LinkedIn Recruiter, referrals, job postings, cold outreach, and ATS tools
Added 14 mins ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Analyze market data and performance metrics to identify growth opportunities and adjust strategies accordingly.
Added 28 mins ago
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Senior Account Manager
Encircle
Kitchener, ON
- Full-time
Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most
Added 28 mins ago
BA
Project Manager - Higgs Audio (Toronto)
Boson AI
Toronto, ON
- Full-time
…and tell a real regression from noise. You will start as a senior individual contributor with real ownership of the Higgs Audio releases and…
Added 28 mins ago
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Junior EIT geotechnical engineering
WSP
Victoria, BC
- Full-time
Analyze field and laboratory data to support geotechnical evaluations, technical recommendations, and project reporting.
Added 28 mins ago
Senior Planner & Scheduler (Contract)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as Senior Planner & Scheduler (Contract). In this position, you will play a key…
Added 28 mins ago
Manager, Revenue Management, Private Banking
Scotiabank
Toronto, ON
…reporting to support strategic decision-making. Reporting to the Senior Manager, Revenue Management, this role will partner closely with Product, Finance and Business Intelligence teams to…
Added 28 mins ago
SI
Commercial Management Liability Underwriting Intern
Sompo International
Toronto, ON · CAN - ON - Toronto
- $30 CAD / hour
- Full-time
Solution-oriented mindset and data analytical skills
Added 28 mins ago
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Senior Specialist, Site Project Management
Schneider Electric
AB · Edmonton, Alberta
- Full-time
We’re looking for an experienced project management professional to lead the on-site execution of complex data center, mission-critical, and integrated building systems projects.
Added 28 mins ago
C
Video Producer, Scams Unit (English Services) (On Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to a senior producer, you bring a unique blend of enterprise journalism, digital forensics and modern video production skills.
Added 28 mins ago
C
Senior Writer, Scams Unit (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…schemes, deep-fakes and consumer fraud. We’re looking for a Senior Writer to tell the stories that will help Canadians make sense of what they can do to protect…
Added 28 mins ago
C
Senior Producer, Scams Unit (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
We’re looking for a Senior Producer to help shape the programming while championing great journalistic content and the people behind it.
Added 28 mins ago
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Senior Relationship Manager, Retail Financial Services
RBC
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 44 mins ago
C
Java Developer - Assistant Vice President
Citi
Mississauga, ON
- Full-time
As a Senior Java Backend Developer, you will design and build high-performance backend services that power large-scale data processing applications at Citi. You'll apply modern Java and…
Added 44 mins ago
C
Senior Audit Manager, Wealth Management
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Toronto, ON
- Full-time
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Added 44 mins ago
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Mortgaga Specialist
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Brampton, ON
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Added 44 mins ago
Senior Actuarial Analyst, High Net Worth Pricing
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Markham, ON
Are you passionate about uncovering insights within complex data and translating them into better business outcomes? Do you enjoy solving unique pricing challenges where every risk tells a…
Added 44 mins ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
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Vancouver, BC
- Full-time
…our network of stores & distribution centres (DCs). As the Senior Manager / Manager, Product Distribution, you will play a pivotal role in ensuring that inventory is well-balanced to…
Added 44 mins ago
SH
Software Developer - Enhance Ontario
Scarborough Health Network
EO Head Office
- Full-time
Job Number: JR107481
Job Title: Software Developer - Enhance Ontario
Department: EO ENHANCE Ontario - Data & Analytics
Job Category: Professional
Hospital Location: EO Head…
Added 44 mins ago
Engagement Analyst
Government of Alberta
AB
Prepare briefing notes, reports, presentations, correspondence, key messages and other materials for senior leadership, including executive and ministerial meetings.
Added 44 mins ago
S
HR Business Partner
Stantec
Calgary, AB
- Full-time
Quickly establish effective working relationships with internal client groups, including employees, managers, and senior leaders, along with our HR colleagues.

Trail Appliances BC

Director of Warehouse Operations

Delta, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 8–12+ years of progressive leadership experience in warehouse, distribution, logistics, or service operations.
Posting language: English
Posted: Oct 28, 2026

Original job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Trail is seeking an experienced, hands-on Director of Warehouse & Service Operations to drive operational excellence across our BC warehouse and service network. This is a true ownership role. You will be accountable for the performance, productivity, safety, and financial outcomes of three warehouse facilities and a dedicated Service Operations team responsible for reverse logistics, product repairs, parts procurement, and Return-to-Vendor (RTV).

Success in this role requires a leader who is equally comfortable on the floor and in the data - someone who works closely with their teams, drives disciplined execution, optimizes payroll and productivity, prevents product issues, and delivers excellent service outcomes. This role partners closely with Delivery, Sales, Purchasing, Finance, Health & Safety, and Technology to support business growth and operational excellence.

What You’ll Own

Warehouse Operations

Lead end-to-end warehouse operations including receiving, storage, picking, staging, customer pickups, and outbound loading.

Optimize labor deployment, schedules, and workflows to drive productivity and payroll efficiency.

Ensure strong inventory controls, FIFO compliance, and high cycle-count accuracy.

Reduce damages, write-offs, and inefficiencies through proactive prevention and root-cause analysis.

Maintain safe, clean, and well-organized facilities that meet or exceed safety and compliance standards.

Service Operations (Reverse Logistics & Repairs)

Own Service Operations, including reverse logistics, product repair, parts procurement, and RTV execution.

Improve repair turnaround times and service efficiency while maintaining customer service excellence.

Focus on preventing repeat product issues through upstream improvements and supplier collaboration.

Maximize Service Operations income while managing cost-to-serve.

Ensure RTV and supplier recovery programs are executed accurately and on time.

Leadership & People Development

Lead, coach, and develop warehouse and service leadership teams through regular engagement and performance management.

Be a visible, floor-present leader who sets standards, reinforces accountability, and recognizes strong performance.

Build succession plans and support recruiting to ensure the right talent is in place.

Foster a culture of ownership, continuous improvement, and pride in workmanship.

Performance & Financial Management

Own and actively manage KPIs, including:

Cycle counting accuracy

Cost-to-serve and cost-to-move

Product damages and write-offs

FIFO compliance

Inventory turns (returns and service)

Product transfer cost optimization

Supplier bill-backs and damage allowances

Service Operations income

Review payroll, overtime, staffing levels, and productivity on a regular cadence.

Lead annual budgeting, forecasting, and mid-year re-forecasting.

Support CAPEX planning, asset reviews, and third-party contract negotiations.

Cross-Functional Collaboration

Partner closely with Delivery Operations to align capacity and execution.

Collaborate with Purchasing, Sales, Finance, Health & Safety, and Technology to resolve challenges and improve outcomes.

Lead and support annual inventory counts and reconciliation.

Provide clear, data-driven operational updates to stakeholders.

What We’re Looking For

Experience

8–12+ years of progressive leadership experience in warehouse, distribution, logistics, or service operations.

- Strong background in labor optimization, payroll control, and productivity improvement.

Experience with reverse logistics, repairs, parts management, or service operations is a strong asset.

Track record of driving measurable improvements in efficiency, cost, and service levels.

Leadership & Capabilities

Hands-on, accountable leader who works closely with teams to drive results.

Strong analytical and operational problem-solving skills.

Comfortable managing KPIs, dashboards, and operational reports.

Excellent communicator who can engage frontline teams and senior leaders.

Naturally collaborative, with the ability to influence across functions.

Why Join Trail

Senior leadership role with real ownership and impact.

Opportunity to shape and optimize critical operations across the business.

Strong values-driven culture focused on integrity, improvement, and doing things right.

Competitive compensation, performance incentives, and benefits.

A company that values practical leadership, accountability, and continuous improvement.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Apply About employer

More about this job

Responsibilities

Lead warehouse operations across three facilities and oversee service operations, including reverse logistics, repairs, parts procurement, and return-to-vendor execution. Manage teams, safety, productivity, inventory, financial performance, and operational improvements while collaborating with cross-functional partners.

Requirements

Requires 8–12+ years of progressive leadership experience in warehouse, distribution, logistics, or service operations, with strong experience in labor optimization, payroll control, and productivity improvement. Candidates should be hands-on and analytical, able to manage KPIs and reports, communicate effectively, and influence teams across functions; experience in reverse logistics, repairs, parts, or service operations is an asset.

Skills

Warehouse Operations
Service Operations
Reverse Logistics
Labor Optimization
Payroll Control
Productivity Improvement
Inventory Control
Cycle Counting
FIFO Compliance
Root-Cause Analysis
KPI Management
Budgeting and Forecasting
People Leadership
Supplier Collaboration
Cost Management
Cross-Functional Collaboration

Benefits

Competitive Compensation
Performance Incentives
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Distribution
Logistics
Service Operations
Reverse Logistics
Product Repairs
Parts Procurement
Return-To-Vendor
Inventory Controls
FIFO
Cycle Counting
Inventory Turns
Labor Deployment
Payroll Efficiency
Cost-To-Serve
Cost-To-Move
Productivity
Damage Prevention
Supplier Recovery
Supplier Bill-Backs
Damage Allowances
KPI Dashboards
Budgeting
Forecasting
CAPEX Planning
Annual Inventory Counts
Safety Compliance
Root-Cause Analysis
Continuous Improvement

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