Credit Specialist (Calgary South)

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

We are seeking a Credit Specialist to join our team and play a vital role in managing Accounts Receivable for our commercial accounts. Reporting to the Credit Manager, you will ensure the efficient and timely processing of billing and documentation while building effective relationships with customers, builders, and co-workers. Your attention to detail, strong communication skills, and commitment to accuracy will contribute to our mission of delivering exceptional service and value to every customer.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days 
• Statutory holidays off 
• Employee & family assistance program 
• Staff incentives and rewards
• Employee discounts 

What you’ll be doing:

• Accounts Receivable Management: Oversee assigned accounts, ensuring accurate billing, timely payments, and resolution of outstanding issues while maintaining detailed records in Syspro.
• Customer Service: Build and maintain strong relationships with customers, builders, and businesses by addressing inquiries, resolving concerns, and providing exceptional support
• Invoice and Payment Reconciliation: Investigate and resolve discrepancies, shortages, and overages in invoices, and process adjustments, write-offs, and project billing as needed.
• Documentation and Reporting: Prepare account reconciliations, manage organized customer files, and provide accurate backup documentation for audits or vendor discrepancies.
• Cross-Department Collaboration: Work closely with accounting, sales, service, and builder administration teams to ensure cohesive account management and timely invoicing.

What you need to be successful:

• Experience: Prior experience in collections or credit roles is essential, with a proven ability to manage overdue accounts and negotiate payment arrangements. Experience in finance roles is an asset, and prior billing experience is strongly preferred.
• Communication and Problem-Solving: Strong interpersonal skills with the ability to resolve issues effectively and professionally.
• Teamwork and Confidentiality: Proven ability to collaborate with others while handling sensitive information with discretion.
• Detail-Oriented and Efficient: Strong sense of urgency and commitment to accuracy in managing tasks and processes.
• Technical Skills: Proficiency in computer applications, particularly Excel (intermediate to advanced level).

Availability:

This is a full-time position and will require you to be available:

Monday to Friday 7:30am to 4:30pm

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.