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Added 5 mins ago
RB
Manager, Third Party Oversight
Rogers Bank
Toronto, ON
- Full-time
Reporting to the Sr. Manager Third Party Risk Managment & Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and…
Added 5 mins ago
RB
Sr Mgr, Cred Risk Acquisition
Rogers Bank
Toronto, ON
- Full-time
We are looking for an experienced and highly analytical Senior Manager, Credit Risk Strategy, Acquisition to lead the development and optimization of credit card acquisition strategies.
Added 5 mins ago
ET
Food & Beverage Manager
Executive Table Group
Vancouver, BC
- $70,000 CAD / year
- Full-time
…& Resorts and Executive Group, a privately held real estate development and management company with more than 40 years of history in British…
Added 35 mins ago
ON
Assistant Manager - Edmonton Common
Old Navy
Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 35 mins ago
YR
Senior Project Manager
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
…by the United Nations and many other organizations for our…
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
High River, AB
- Full-time
Build the next generation through mentorship and leadership (as assigned).
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Calgary, AB
- Full-time
Build the next generation through mentorship and leadership (as assigned).
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GC
Operations Product Manager Co-Op
Game Companies
Vancouver, BC
- Full-time
The Operations Product Manager Co-Op plays a crucial role within the Operations Team by providing essential project and product management support for the success of both current and…
Added 1 hour ago
LH
Physiotherapist - Certified Hand Therapist
Lifemark Health Group
Calgary, AB
- Full-time
Build the next generation through mentorship and leadership (as assigned).
Added 1 hour ago
Graduate Program Assistant, Assistant to the Director
Simon Fraser University
Burnaby, BC
…research and teaching on peace and security; international development; human rights and international law; and governance and civil…
Added 1 hour ago
S
Services Lead, Stores - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
Added 3 hours ago
C
Senior Business Systems Analyst
Cogniify
Vancouver, BC · Greater Vancouver, BC
- Full-time
…will work closely with platform engineering, DevOps, security, development and QA teams to translate technical needs into clear requirements, practical workflows and self-service…
Added 3 hours ago
JH
General Manager - Boutique Hotel
JRoss Hospitality Recruiters
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
Reporting to the CEO, the General Manager will oversee all aspects of hotel operations, working closely with an established management team to drive revenue growth, operational excellence,…
Added 3 hours ago
W
Subcontract Manager
Webuild
Ottawa, ON
- $170,000 to $190,000 CAD / year
- Full-time
…supporting economic growth, regional connectivity, and community development while creating opportunities for skilled professionals to contribute to a landmark project that will serve…
Added 3 hours ago
Senior Quanitity Surveyor - NECReg
PACT
ON · Mississauga, Ontario
This position is 5 days per week with core hours of work between approximately 8:00am–5:00pm with 1 hour lunch or as agreed upon with your manager
Added 3 hours ago
OE
Senior Sales Associate, Service
Otis Elevator Co.
AB
- Full-time
…and Northern Alberta territory and reporting to the Senior Manager & GM. This is for an existing vacancy. The main goal of the role is to achieve sales growth through developing a customer…
Added 4 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 4 hours ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Tsawwassen, BC
- $18.8 to $23.5 CAD / hour
- Part-time
…over 850 store locations you can easily transfer within.Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 4 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Brossard, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates excellent clinical skills and professional leadership capabilities with a focus on collaborative teamwork, patient flow and quality improvements.
Added 4 hours ago
AU
Security Guard - Part Time Gatehouse
Allied Universal
Milton, ON
- $18 CAD / hour
- Part-time
…Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts,…
Added 4 hours ago
H
Nurse B - Clinical Resource Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager, the Clinical Resource Nurse (CRN) is responsible for promoting the Mission, Vision, and Values of the Saskatchewan Health Authority through the…

Trail Appliances Ltd.

Customer Service Manager (Edmonton South)

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As the Customer Service Manager at our Edmonton South store, you will lead the daily operations of a busy customer service department. This is a working manager role: you will spend a substantial portion of each day at the counter alongside your team, serving customers, resolving concerns and coaching in the moment.

The department is consistently busy, with frequent interruptions, competing priorities and customer situations that need attention. We are looking for someone who stays calm, adjusts quickly and helps the team do the same. You will lead with understanding while keeping clear expectations for attendance, performance and customer care.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

Health & dental benefits
Personal care days
Statutory holidays off
Employee & family assistance program
Staff incentives and rewards
Employee discounts

What you’ll be doing:

Work alongside the team at the customer service counter each day, helping customers and keeping service moving during busy periods.
Coach employees with patience and clear feedback. Set expectations, recognize progress and address performance concerns promptly and respectfully, following through on agreed improvements.
Partner with HR on recruitment, interviews, onboarding, employee development and performance management.
Manage schedules and staffing coverage, balancing employee needs with customer demand and consistent service standards. Maintain accurate payroll information and ADP records.
Develop and maintain practical training materials, support satellite store locations and recommend employee advancement through our CSR Tier System.
Take ownership of customer escalations, coordinate with Customer Relations and other departments, and follow through until concerns are resolved.
Identify recurring service issues and improve workflows, working closely with Sales and Operations.
Support custodial team operations, including staffing, scheduling, coaching and coordination with the Custodial Team Lead.

What you need to be successful:

A minimum of three years of management or supervisory experience in a busy retail or comparable customer service environment, with direct responsibility for employee scheduling, coaching and performance management.
An approachable, adaptable leadership style. You listen before drawing conclusions, build trust with employees across generations and adjust your coaching to different needs and levels of experience.
Strong communication, organization and computer skills, including Microsoft Office. Experience with ADP and scheduling is an asset.
Experience resolving difficult customer situations and making sound decisions while maintaining professionalism.
Resilience and composure during sustained busy periods, with the ability to manage interruptions, shift priorities and keep your team focused.
The confidence to have respectful, direct conversations about attendance, conduct and performance, and to maintain consistent expectations while considering individual circumstances.
A willingness to stay actively involved in daily counter work while keeping management and administrative responsibilities on track.

Availability:

This is a full-time position and will require you to be available:

Tuesday to Saturday from 10:00am to 6:00pm. With flexibility to cover shifts including Sunday if needed.

What to expect from us:

Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
In-person interview: Successful candidates will be invited to a second interview with our team.
Final decision: We’ll make a final decision and give you a call to let you know the outcome

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Customer Service Manager leads daily operations at the service counter, balancing hands-on customer support with team coaching and performance management. They are also responsible for scheduling, payroll, recruitment, and resolving complex customer escalations.

Requirements

Candidates must have at least three years of management or supervisory experience in a retail or customer service environment. Strong organizational, communication, and computer skills are required, along with the ability to maintain composure in a fast-paced setting.

Skills

Customer service
Team leadership
Staff scheduling
Performance management
Coaching
Conflict resolution
Retail management
Communication
Organization
Microsoft Office
ADP
Workflow improvement
Recruitment
Onboarding
Payroll management

Benefits

Health benefits
Dental benefits
Personal care days
Statutory holidays off
Employee & family assistance program
Staff incentives
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Retail
Management
Supervisory
Scheduling
Performance Management
Coaching
Payroll
ADP
Microsoft Office
Recruitment
Onboarding
Customer Relations
Workflow Optimization
Operations
Leadership
Conflict Resolution
Staffing
Training
Customer Care

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Work requirements

Jobs in Canada