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Added 28 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 28 mins ago
AP
Account Manager, Fulfillment and Logistics
AMZ Prep®
Mississauga, ON
- Full-time
AMZ Prep is an Amazon-first 3PL and commerce enablement company. We run 20+ warehouses across the US and Canada, move over 200,000 units a day, and support more than 1,300 brands.
Added 43 mins ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
…growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and…
Added 43 mins ago
TH
Head Cashier Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
Added 43 mins ago
TH
SUPERVISEUR 25
The Home Depot Canada
Grande Prairie, AB
- Full-time
…growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and…
Added 43 mins ago
Team Lead-Retail (Days, Evenings, Weekends)
Roots
Belleville, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 57 mins ago
W
(CAN) Cashier
Walmart
Burnaby, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 57 mins ago
LC
Grocery Department Manager Full Time Night
Loblaw Companies Limited
Warman, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 57 mins ago
LC
Grocery Assistant Department Manager Part Time Day
Loblaw Companies Limited
Warman, SK
- Part-time
Added 57 mins ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Warman, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
Map every decision-maker, from the owner and asset manager to facilities, operations, procurement and risk.
Added 1 hour ago
C
Assistant Manager North Edmonton
Cineplex
AB · CPX North Edmonton & VIP
- Part-time
Added 1 hour ago
LA
Maintenance Coordinator
Longboard Architectural Products
Abbotsford, BC
- Full-time
Reporting to the Maintenance Manager, the Maintenance Coordinator keeps our maintenance team supplied, organized, and ready to work. You'll manage spare parts and purchasing, keep our…
Added 1 hour ago
MG
Project Manager
Mecharm Group
Canada
- Full-time
Role Description This is a full-time, on-site Project Manager role based in Canada. The Project Manager will oversee construction and development projects from initiation through…
Added 1 hour ago
SA
Part-time FOH Team Member - Front/Spadina (The Well)
Sweat and Tonic
Toronto, ON
- Part-time
Support the Shift Manager with technical issues
Added 1 hour ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 1 hour ago
GD
COMBO - Team Leader PT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 1 hour ago
GD
COMBO - Operations Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Operations Assistant Manager is to maximize company sales and profitability by maintaining stockroom organization and by managing…
Added 1 hour ago
GD
COMBO - Team Leader FT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 1 hour ago
GD
GARAGE - Seasonal Sales Associate - Pacific Centre
Groupe Dynamite, Inc Garage
Vancouver, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
FH
Manager, General Accounting
Fraser Health
New Westminster, BC
- Full-time
…your passion and expertise to this exciting General Accounting Manager position supporting the operational and strategic needs of Fraser Health by planning, implementing, and evaluating…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
At Fraser Health, you'll have the opportunity to work on innovative healthcare technology initiatives that directly support patient care and clinical operations across one of Canada's…
Added 1 hour ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 1 hour ago
SC
shift supervisor - Store# 71789, 326 KING STREET WEST
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
North Bay, ON
- Contract
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.

Trail Appliances Ltd.

Customer Service Manager (Edmonton South)

AB, Canada
Edmonton, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As the Customer Service Manager at our Edmonton South store, you will lead the daily operations of a busy customer service department. This is a working manager role: you will spend a substantial portion of each day at the counter alongside your team, serving customers, resolving concerns and coaching in the moment.

The department is consistently busy, with frequent interruptions, competing priorities and customer situations that need attention. We are looking for someone who stays calm, adjusts quickly and helps the team do the same. You will lead with understanding while keeping clear expectations for attendance, performance and customer care.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

Health & dental benefits
Personal care days
Statutory holidays off
Employee & family assistance program
Staff incentives and rewards
Employee discounts

What you’ll be doing:

Work alongside the team at the customer service counter each day, helping customers and keeping service moving during busy periods.
Coach employees with patience and clear feedback. Set expectations, recognize progress and address performance concerns promptly and respectfully, following through on agreed improvements.
Partner with HR on recruitment, interviews, onboarding, employee development and performance management.
Manage schedules and staffing coverage, balancing employee needs with customer demand and consistent service standards. Maintain accurate payroll information and ADP records.
Develop and maintain practical training materials, support satellite store locations and recommend employee advancement through our CSR Tier System.
Take ownership of customer escalations, coordinate with Customer Relations and other departments, and follow through until concerns are resolved.
Identify recurring service issues and improve workflows, working closely with Sales and Operations.
Support custodial team operations, including staffing, scheduling, coaching and coordination with the Custodial Team Lead.

What you need to be successful:

A minimum of three years of management or supervisory experience in a busy retail or comparable customer service environment, with direct responsibility for employee scheduling, coaching and performance management.
An approachable, adaptable leadership style. You listen before drawing conclusions, build trust with employees across generations and adjust your coaching to different needs and levels of experience.
Strong communication, organization and computer skills, including Microsoft Office. Experience with ADP and scheduling is an asset.
Experience resolving difficult customer situations and making sound decisions while maintaining professionalism.
Resilience and composure during sustained busy periods, with the ability to manage interruptions, shift priorities and keep your team focused.
The confidence to have respectful, direct conversations about attendance, conduct and performance, and to maintain consistent expectations while considering individual circumstances.
A willingness to stay actively involved in daily counter work while keeping management and administrative responsibilities on track.

Availability:

This is a full-time position and will require you to be available:

Tuesday to Saturday from 10:00am to 6:00pm. With flexibility to cover shifts including Sunday if needed.

What to expect from us:

Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
In-person interview: Successful candidates will be invited to a second interview with our team.
Final decision: We’ll make a final decision and give you a call to let you know the outcome

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

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More about this job

Responsibilities

The Customer Service Manager leads daily operations at the service counter, balancing hands-on customer support with team coaching and performance management. They are also responsible for scheduling, payroll, recruitment, and resolving complex customer escalations.

Requirements

Candidates must have at least three years of management or supervisory experience in a retail or customer service environment. Strong organizational, communication, and computer skills are required, along with the ability to maintain composure in a fast-paced setting.

Skills

Customer service
Team leadership
Staff scheduling
Performance management
Coaching
Conflict resolution
Retail management
Communication
Organization
Microsoft Office
ADP
Workflow improvement
Recruitment
Onboarding
Payroll management

Benefits

Health benefits
Dental benefits
Personal care days
Statutory holidays off
Employee & family assistance program
Staff incentives
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Retail
Management
Supervisory
Scheduling
Performance Management
Coaching
Payroll
ADP
Microsoft Office
Recruitment
Onboarding
Customer Relations
Workflow Optimization
Operations
Leadership
Conflict Resolution
Staffing
Training
Customer Care

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