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Trail Appliances Ltd.

Sales Manager (Calgary South)

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Sales Manager, you will play a key role in driving the success of our sales department. Reporting to the Director of Sales, you will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving ambitious performance goals. Join us and be part of a company where your leadership and dedication will contribute directly to our mission of creating a welcoming and rewarding shopping experience for every customer.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

Health & dental benefits
Personal care days
Statutory holidays off
Employee & family assistance program
Staff incentives and rewards
Employee discounts

What you’ll be doing:

Customer Engagement: Ensure a welcoming environment by optimizing customer flow, promptly addressing their needs, and collaborating with Sales Consultants to enhance the shopping experience.
Customer Relations: Resolve customer issues related to all facets of business operations
Sales Performance: Provide guidance to the sales team, identify opportunities, and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team.
Team Leadership: Mentor, train, and develop the sales team through structured programs, one-on-one meetings, and regular performance reviews to foster excellence and continuous growth.
Operational Oversight: Ensuring customers are greeted and served in a timely manner

What you need to be successful:

Proven excellence in customer service and strong communication skills.
Demonstrated ability to lead and collaborate effectively in a team environment.
Strong problem-solving skills with a sense of urgency and attention to detail.
Proficiency in using intermediate computer skills and relevant software applications.
Previous sales management experience is an asset but not required.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday from 10:00am to 6:00pm

What to expect from us:

Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
In-person interview: Successful candidates will be invited to a second interview with our team.
Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Apply About employer

More about this job

Responsibilities

Lead the sales team in delivering excellent customer experiences, achieving sales goals, and improving profitability through effective sales strategies and promotional coordination. Resolve customer issues, oversee timely customer service, and mentor, train, and evaluate team members.

Requirements

Candidates need strong customer service and communication skills, the ability to lead and collaborate, and sound problem-solving skills with urgency and attention to detail. Intermediate computer skills are required; previous sales management experience is an asset but not required.

Skills

Customer Service
Communication
Sales Leadership
Team Collaboration
Problem-Solving
Attention to Detail
Time Management
Sales Strategy
Customer Relations
Team Training and Development
Performance Management
Profitability Optimization
Computer Skills
Promotional Coordination

Benefits

Health and Dental Benefits
Personal Care Days
Statutory Holidays Off
Employee and Family Assistance Program
Staff Incentives and Rewards
Employee Discounts
Training
Mentorship
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Sales Management
Customer Service
Customer Engagement
Customer Relations
Sales Performance
Sales Strategies
Profitability
Promotional Coordination
Catalog Team
Team Leadership
Mentoring
Training
Performance Reviews
Operational Oversight
Problem-Solving
Communication
Computer Skills
Retail
Appliances

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