Warranty Billing Clerk (Calgary South)

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Warranty Billing Clerk, you will play a key role in ensuring accurate and efficient processing of warranty-related paperwork, including inputting, verifying, troubleshooting, and correcting claims. Reporting to the Inventory Control Manager, you will help maintain our commitment to exceptional customer service by ensuring seamless warranty transactions.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days 
• Statutory holidays off 
• Employee & family assistance program 
• incentives and rewards
• Employee discounts 

What you’ll be doing:

• Create invoices, submit warranty claims to vendors, and follow up on payments.
• Investigate and escalate short-paid billings.
• Add and update part numbers as needed.
• Process intercompany transfers and resolve inventory-related part issues.
• Collaborate with parts and service teams to address work order and parts discrepancies.

What you need to be successful:

• Administrative or clerical experience.
• Quick learner with intermediate computer skills.
• Proactive problem-solving approach.
• Strong attention to detail and accuracy in data entry.
• Highly organized with the ability to prioritize competing demands.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday 7:00am to 4:00pm

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.