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Added 11 mins ago
SH
Registered Psychiatric Nurse/ Registered Nurse (N2) - PX2 East
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 40 mins ago
SH
General Duty Nurse (N2) - Women's Health Mother Baby Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 40 mins ago
SH
Storekeeper - SMHC
Shared Health-Soins Communs
Selkirk, MB
- Full-time
…needs cannot be met elsewhere in the provincial health care…
Added 40 mins ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 40 mins ago
SH
General Duty Nurse (N2) - Medicine - High Observation Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 40 mins ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 40 mins ago
SH
Licensed Practical Nurse - Child Health - CH4 Medicine
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…designated patients, including independent nursing services, administration of prescribed medical treatments, collaboration and interaction within the healthcare team and participation in…
Added 40 mins ago
SH
General Duty Nurse (N2) - Women's Health Mother Baby Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 40 mins ago
SH
Licensed Practical Nurse - Hemodialysis
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…designated patients including independent nursing services, administration of prescribed medical treatments, collaboration and interaction within the health care team and participation in…
Added 40 mins ago
SH
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 55 mins ago
SH
Project Coordinator Capital Planning
Shared Health-Soins Communs
Brandon, MB
- Full-time
Added 2 hours ago
B
HVAC/Refrigeration Technician - Critical Environment
BGIS
Borden, ON
- Full-time
Ability to maintain building mechanical and other system troubleshooting and resolution skills
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide guidance to scheduling staff and Hospital leaders on master schedules, rotations, staffing requirements, scheduling practices, and system functionality.
Added 2 hours ago
BV
BILINGUAL HUMAN RECOURSES GENERALIST
Bureau Veritas | Marine & Offshore
Halifax, NS
- Full-time
Partner with HR, HRIS, and IT teams on process improvements and system enhancements.
Added 3 hours ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
…the second-oldest college in the Ontario publicly assisted system, we have served our learners and communities for nearly 60 years, and with ALL IN: The 2025-2029 Lambton College Strategic…
Added 3 hours ago
P
HR & Administration Specialist
Pergolux
Vancouver, BC
- Full-time
As our HR & Administration Specialist, you will own HR operations and office management for PERGOLUX across the United States and Canada, acting as the dedicated People Operations contact…
Added 4 hours ago
Manager Salvage Services
Insurance Corporation of British Columbia
BC · Nanaimo, BC · New Westminster, BC · Prince George, BC · Vernon, BC · Victoria, Brit
The Manager Salvage Services oversees the operation and administration of salvage functions for assigned facilities and functional portfolios. Sales and revenue performance is a key…
Added 5 hours ago
LH
2600002874 - Registered Practical Nurse
Lakeridge Health
Oshawa, ON
- Full-time
…sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a…
Added 5 hours ago
CC
Student, IT Security
Cameco Corporation
Saskatoon, SK
- Full-time
familiarity with system administration and managing user access; and
Added 5 hours ago
CC
Student, Systems Administrator
Cameco Corporation
Saskatoon, SK
- Full-time
…experienced IT professionals, the student will assist with server administration, system maintenance, monitoring, documentation, and operational support while developing foundational skills…
Added 6 hours ago
CC
RQ11817 - Telecommunications Project Manager/Leader
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Working knowledge of I&IT and computer protocols and frameworks specific to the program system(s) currently in use
Added 6 hours ago
UO
Coordinator, Varsity Sports
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
…making journal entries and entering data into the financial system. Participates in the invoicing process: prepares, sends and pays invoices, receives payments from customers and follows up…
Added 6 hours ago
Licensed Practical Nurse - Hemodialysis
Winnipeg Regional Health Authority
Winnipeg, MB
…designated patients including independent nursing services, administration of prescribed medical treatments, collaboration and interaction within the health care team and participation in…
Added 6 hours ago
RPN (N2) - U2 Geri Mental Health-Infirmier(ère) psychiatrique autorisé(e) Santé mentale gériatrique
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of intervention and treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 6 hours ago
General Duty Nurse (N2) - Medicine - High Observation Unit
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…

Trail Appliances Ltd.

Sales Support & Logistics Administrator Supervisor - Delta (1126)

Delta, BC, Canada

$62,000 - $67,000 an hour

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Job details

Pay: $62,000 - $67,000 an hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

The Sales Support & Logistics Administration Supervisor is responsible for overseeing the daily operations of both teams, ensuring efficient order management, accurate order processing, timely invoicing, and a high standard of customer service.

This role requires strong leadership, proactive problem-solving, accountability, and effective cross-departmental coordination to maintain operational efficiency and achieve departmental objectives.

\nAs a Sales Support & Logistics Admin Supervisor, you will be responsible for

1. Team Leadership & Supervision

Oversee daily team operations, ensuring effective workload distribution, prioritization, and productivity.
Provide ongoing coaching, training, feedback, and performance management to team members.
Conduct regular team meetings, one-on-ones, and performance reviews.
Manage staffing, attendance, schedules, vacation coverage, and cross-training to maintain operational continuity.
Identify performance gaps and implement corrective action plans when required.
Foster a culture of accountability, teamwork, and continuous improvement.

2. Sales Support Operations (SST)

Oversee proactive order management, including ship date updates, delivery bookings, payment follow-ups, and customer communication.
Ensure customer inquiries, order management requests, and escalations are handled within established timelines.
Support Key Account Managers (KAMs), Sales teams, and other departments with complex order-related issues.

3. Logistics Administration Operations (LA)

Oversee daily order releases, invoicing, payment verification, and delivery-related exceptions.
Monitor the Order Hold Dashboard (OHDB) and ensure exceptions are accurately investigated and resolved.
When required, coordinate with Warehouse, Delivery, Finance, and Sales to resolve inventory discrepancies, payment issues, and order release challenges.

4. Operational Oversight & SLA Management

Monitor daily dashboards, reports, and operational queues to ensure compliance with established SLAs and SOPs.
Proactively identify backlogs, operational risks, and workload challenges, implementing action plans to maintain service levels.
Participate in daily operational meetings, provide accurate updates, and ensure assigned action items are completed promptly.
Escalate critical operational issues to the appropriate departments or management when required.
Ensure consistent adherence to company policies, procedures, and internal controls.

5. Customer Experience & Escalation Management

Support team members in resolving complex issues and escalations.
Ensure proactive customer communication, including timely callbacks and updates on outstanding issues.
Collaborate with relevant departments to resolve customer-impacting issues and prevent recurring escalations.
Promote a customer-focused approach while balancing operational priorities.

6. Process Improvement & Reporting

Execute workflows as directed by the manager and monitor the productivity of assigned agents to minimize errors.
Work with the manager to track and analyze key performance indicators, including SLA compliance, queue management, and invoicing timelines.
Collaborate with the manager to implement process improvements based on operational trends and recurring challenges.
Assist with testing system enhancements, process changes, and training initiatives related to D365, Zendesk, and other operational platforms.
Provide regular updates to management on team performance, operational challenges, and improvement initiatives.

To be successful in this role, you should

Previous supervisory or team leadership experience in sales support, logistics administration, order management, or customer service.
Strong understanding of order processing, inventory allocation, invoicing, and delivery coordination.
Experience with ERP and CRM systems; knowledge of Microsoft Dynamics 365 and Zendesk is an asset.
Strong organizational, time-management, and prioritization skills.
Ability to manage multiple teams and competing operational priorities.
Strong analytical and problem-solving skills with excellent attention to detail.
Excellent communication, coaching, and conflict-resolution skills.
Ability to make timely decisions, take ownership, and work effectively under pressure.
Demonstrated accountability, initiative, and commitment to continuous improvement.

Work Environment

Office located in Annacis
Timings – 8:30am - 5pm. Schedule may require to start early. Timings may vary during inventory reconciliation period
Be Availability to work any day including Saturdays

Why join Trail:

Competitive salary
Extended Health Benefits
Generous employee discounts
Career Development Opportunities
Employee Recognition Program
Company events
Fun and dynamic work environment where your strengths and personality shine!

$62,000 - $67,000 an hour

Includes Bonus

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Apply About employer

More about this job

Responsibilities

The supervisor oversees daily operations for the Sales Support and Logistics Administration teams to ensure efficient order processing and high-quality customer service. They are responsible for team leadership, performance management, and coordinating across departments to meet operational SLAs and resolve complex issues.

Requirements

Candidates must have previous supervisory experience in sales support, logistics, or customer service along with a strong understanding of order management and inventory processes. Proficiency in ERP/CRM systems like Microsoft Dynamics 365 and Zendesk is highly preferred, alongside strong analytical and communication skills.

Skills

Team Leadership
Logistics Administration
Order Management
Customer Service
Inventory Allocation
Invoicing
Delivery Coordination
Microsoft Dynamics 365
Zendesk
Problem-solving
Conflict-resolution
Time-management
Performance Management
Operational Oversight
Data Analysis

Benefits

Extended Health Benefits
Employee discounts
Career Development Opportunities
Employee Recognition Program
Company events

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Logistics Administration
Order Management
Inventory Allocation
Invoicing
Delivery Coordination
Microsoft Dynamics 365
Zendesk
ERP
CRM
SLA Management
Performance Management
Team Leadership
Operational Efficiency
Customer Experience
Conflict Resolution
Order Processing
Retail
Logistics
Administrative

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