Jobs in Canada

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Added 26 mins ago
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Fintech Intern
Naboo
Montreal, QC
- Internship
Behind every event there’s money moving between clients, venues, caterers and DMCs, often across borders, currencies and tax regimes
Added 56 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Saint-Joseph-du-Lac, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 56 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Saint-Joseph-du-Lac, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 1 hour ago
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Services Lead, Stores - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel…
Added 2 hours ago
GM
bakery manager - retail
Grey Matlock Bakery
Mississauga, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 2 hours ago
Solutions Consultant, Engagement Manager, gTech Ads
Google
Toronto, ON
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad…
Added 3 hours ago
OE
Senior Sales Associate, Service
Otis Elevator Co.
AB
- Full-time
Otis is growing and we are recruiting a Senior Sales Associate, Service to cover Edmonton and Northern Alberta territory and reporting to the Senior Manager & GM. This is for an existing…
Added 3 hours ago
TH
Merchandising Execution Associate : Full Time - FORT McMURRAY
The Home Depot
Fort McMurray, AB
- Full-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 3 hours ago
EC
Event Experience and Design Specialist - Banff - Part Time
Encore Canada
Banff, AB
- Part-time
2-3 days in office at the Banff location in a hybrid model, ability to work at events onsite 1-2 times a week
Added 3 hours ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Tsawwassen, BC
- $18.8 to $23.5 CAD / hour
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 3 hours ago
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Business Intelligence Specialist
ABB
Milton, ON
- Full-time
Partner with Marketing, Sales, Finance, and global stakeholders to support business reporting, pricing analysis, market and customer analysis, performance measurement, and strategic…
Added 3 hours ago
TU
Graduate Electronics Engineer
targetjobs UK
Wimborne, AB
- Full-time
The Electronics Engineer is one of a team of engineers providing services in support of analogue, digital, and computer-based safety systems. The team has a diverse scope from requirements…
Added 4 hours ago
NF
Produce Department Manager Full Time Day
No Frills
Smithers, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
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Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 4 hours ago
AG
Directeur(trice) adjoint(e) aux ventes - Action Grenier Autogroupe - Assistant Director of Sales
Action Grenier Autogroupe
Boucherville, QC
- Full-time
Our team continues to grow and is looking to welcome a manager who will support the Sales Department and actively contribute to the team's performance in a professional and dynamic…
Added 4 hours ago
Store Manager
Rogers Communications
Montreal, QC · Saint-Laurent, QC
Leading, coaching, developing, and retaining a high-performing sales team with a strong focus on sales performance and customer experience.
Added 4 hours ago
MA
Senior Relationship Manager - Group Benefits
Marsh Agency
Mississauga, ON
- Full-time
The Relationship Manager executes sales goals by maintaining a large book of business that includes complex employer and advisor networks and high-yield association accounts. You will work…
Added 4 hours ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 4 hours ago
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Eyecare Sales Associate
LensCrafters
Surrey, BC · South Surrey, BC
- Full-time
…and attention to detail. When required, creates and tenders sales transactions, following operational processes and…
Added 4 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 4 hours ago
DB
Part Time Bridal Sales
David's Bridal
AB · Edmonton, AB
- $16 to $25.8 CAD / hour
- Part-time
…Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling behaviors, and performing duties related to the presentation and…
Added 4 hours ago
C
Part-Time Sales Lead - Famous Footwear
Caleres
Tsawwassen, BC
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 5 hours ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
You will report to the Region Sales Manager, HST and work closely with Baxter's Connected Care, Clinical, Project Management, Marketing, Medical Affairs, and Implementation teams.
Added 5 hours ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Mississauga, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 5 hours ago
SZ
Sales Associate - Assistant Manager - Manager
Stretch Zone - 1181
Toronto, ON · North York, ON
- $18 to $22 CAD / hour
- Full-time
Learn our sales and operating systems with opportunities to advance into Assistant Manager and Manager roles

Trail Appliances Ltd.

Sales Support & Logistics Administrator Supervisor - Delta (1126)

Delta, BC, Canada

$62,000 - $67,000 an hour

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $62,000 - $67,000 an hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

The Sales Support & Logistics Administration Supervisor is responsible for overseeing the daily operations of both teams, ensuring efficient order management, accurate order processing, timely invoicing, and a high standard of customer service.

This role requires strong leadership, proactive problem-solving, accountability, and effective cross-departmental coordination to maintain operational efficiency and achieve departmental objectives.

\nAs a Sales Support & Logistics Admin Supervisor, you will be responsible for

1. Team Leadership & Supervision

Oversee daily team operations, ensuring effective workload distribution, prioritization, and productivity.
Provide ongoing coaching, training, feedback, and performance management to team members.
Conduct regular team meetings, one-on-ones, and performance reviews.
Manage staffing, attendance, schedules, vacation coverage, and cross-training to maintain operational continuity.
Identify performance gaps and implement corrective action plans when required.
Foster a culture of accountability, teamwork, and continuous improvement.

2. Sales Support Operations (SST)

Oversee proactive order management, including ship date updates, delivery bookings, payment follow-ups, and customer communication.
Ensure customer inquiries, order management requests, and escalations are handled within established timelines.
Support Key Account Managers (KAMs), Sales teams, and other departments with complex order-related issues.

3. Logistics Administration Operations (LA)

Oversee daily order releases, invoicing, payment verification, and delivery-related exceptions.
Monitor the Order Hold Dashboard (OHDB) and ensure exceptions are accurately investigated and resolved.
When required, coordinate with Warehouse, Delivery, Finance, and Sales to resolve inventory discrepancies, payment issues, and order release challenges.

4. Operational Oversight & SLA Management

Monitor daily dashboards, reports, and operational queues to ensure compliance with established SLAs and SOPs.
Proactively identify backlogs, operational risks, and workload challenges, implementing action plans to maintain service levels.
Participate in daily operational meetings, provide accurate updates, and ensure assigned action items are completed promptly.
Escalate critical operational issues to the appropriate departments or management when required.
Ensure consistent adherence to company policies, procedures, and internal controls.

5. Customer Experience & Escalation Management

Support team members in resolving complex issues and escalations.
Ensure proactive customer communication, including timely callbacks and updates on outstanding issues.
Collaborate with relevant departments to resolve customer-impacting issues and prevent recurring escalations.
Promote a customer-focused approach while balancing operational priorities.

6. Process Improvement & Reporting

Execute workflows as directed by the manager and monitor the productivity of assigned agents to minimize errors.
Work with the manager to track and analyze key performance indicators, including SLA compliance, queue management, and invoicing timelines.
Collaborate with the manager to implement process improvements based on operational trends and recurring challenges.
Assist with testing system enhancements, process changes, and training initiatives related to D365, Zendesk, and other operational platforms.
Provide regular updates to management on team performance, operational challenges, and improvement initiatives.

To be successful in this role, you should

Previous supervisory or team leadership experience in sales support, logistics administration, order management, or customer service.
Strong understanding of order processing, inventory allocation, invoicing, and delivery coordination.
Experience with ERP and CRM systems; knowledge of Microsoft Dynamics 365 and Zendesk is an asset.
Strong organizational, time-management, and prioritization skills.
Ability to manage multiple teams and competing operational priorities.
Strong analytical and problem-solving skills with excellent attention to detail.
Excellent communication, coaching, and conflict-resolution skills.
Ability to make timely decisions, take ownership, and work effectively under pressure.
Demonstrated accountability, initiative, and commitment to continuous improvement.

Work Environment

Office located in Annacis
Timings – 8:30am - 5pm. Schedule may require to start early. Timings may vary during inventory reconciliation period
Be Availability to work any day including Saturdays

Why join Trail:

Competitive salary
Extended Health Benefits
Generous employee discounts
Career Development Opportunities
Employee Recognition Program
Company events
Fun and dynamic work environment where your strengths and personality shine!

$62,000 - $67,000 an hour

Includes Bonus

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The supervisor oversees daily operations for the Sales Support and Logistics Administration teams to ensure efficient order processing and high-quality customer service. They are responsible for team leadership, performance management, and coordinating across departments to meet operational SLAs and resolve complex issues.

Requirements

Candidates must have previous supervisory experience in sales support, logistics, or customer service along with a strong understanding of order management and inventory processes. Proficiency in ERP/CRM systems like Microsoft Dynamics 365 and Zendesk is highly preferred, alongside strong analytical and communication skills.

Skills

Team Leadership
Logistics Administration
Order Management
Customer Service
Inventory Allocation
Invoicing
Delivery Coordination
Microsoft Dynamics 365
Zendesk
Problem-solving
Conflict-resolution
Time-management
Performance Management
Operational Oversight
Data Analysis

Benefits

Extended Health Benefits
Employee discounts
Career Development Opportunities
Employee Recognition Program
Company events

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Logistics Administration
Order Management
Inventory Allocation
Invoicing
Delivery Coordination
Microsoft Dynamics 365
Zendesk
ERP
CRM
SLA Management
Performance Management
Team Leadership
Operational Efficiency
Customer Experience
Conflict Resolution
Order Processing
Retail
Logistics
Administrative

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Work requirements

Jobs in Canada