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Added 6 mins ago
TS
Site Supervisor | Luxury Custom Homes & Cottages
TalentSphere Staffing Solutions
Muskoka Falls, ON
- Full-time
Our client, an established builder specializing in luxury custom homes and cottages, is seeking an experienced Site Supervisor to oversee high-end residential construction projects…
Added 6 mins ago
TH
Associé(e) à la préparation de commandes (temps partiel)
The Home Depot
Canada
- Part-time
Reports to Service Desk Department Supervisor
Added 36 mins ago
Cook - Winter 2026/27
Sunshine Village Corporation
Banff, AB
Oversee kitchen operations set up, cleaning, and organization of work areas
Added 36 mins ago
KD
Superviseur de maintenance | Maintenance Supervisor
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
The Maintenance Supervisor coordinates and supervises the activities of the plant maintenance team with the aim of repairing, maintaining, and improving all equipment used for coffee…
Added 36 mins ago
PC
Terminal Supervisor (12-Month Term)
Parkland Corporation
Burnaby, BC
- Other
The Terminal Supervisor manages the integration of Burnaby Terminal’s operations with various associated teams and functions within Parkland. The Terminal Supervisor manages the Terminal…
Added 51 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
Added 51 mins ago
AE
Seasonal Propane Delivery Driver
Avenir Energy
Charlottetown, PE
- Temporary
…are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the…
Added 51 mins ago
AE
Propane Delivery Driver
Avenir Energy
Grande Prairie, AB
- $33 to $35 CAD / hour
- Full-time
…are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the…
Added 1 hour ago
AG
Passenger Service Agent
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Added 1 hour ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot
NB
- Full-time
Familiarity with retail operations and shrink prevention.
Added 1 hour ago
NG
Underground Operations Engineer- Travel & Camp Available
New Gold Inc.
Emo, ON
- Full-time
Coeur Mining is a growing, all-North American precious metals producer with seven operations: the Las Chispas silver-gold mine and Palmarejo gold-silver complex in Mexico, the Rochester…
Added 1 hour ago
SI
Mechanic
Saputo Inc.
Abbotsford, BC
- Full-time
Able to work independently with minimum supervisor and within an interdependent team
Added 1 hour ago
Delta Dartmouth - Banquet Server
The Armour Group Limited
Dartmouth, NS
Reporting to the Banquet Manager and Supervisor, the Banquet Server will be responsible for ensuring guest and associate satisfaction while maintaining hotel standards.
Added 1 hour ago
Accounts Payable Specialist (Temporary, 6 Months)
Century Group
New Westminster, BC
Reporting to the Accounts Payable Supervisor, the Accounts Payable Specialist manages end-to-end payable operations through the use of AI integration in AP processes. This role oversees…
Added 1 hour ago
Ottawa West - DZ Driver/Picker (Residential Waste Collection)
Human Resources
Ottawa, ON
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable…
Added 1 hour ago
AH
Supervisor
Alberta Health Services
AB · Edmonton, AB
- Part-time
Make a significant impact on patient-focused health care as a Supervisor in Patient Food Service (PFS). PFS is a provincial program that is committed to providing nutritious, healthy,…
Added 1 hour ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the various foodservice outlets in a timely manner.…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 1 hour ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 1 hour ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 1 hour ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
GE
Casino Kitchen Helper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Casino Dishwasher is responsible for maintaining sanitary conditions within the food services…
Added 1 hour ago
GE
Conversion Set Up Crew
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Conversion Porter is responsible for the setup, servicing, break down and assisting other operations as assigned of all events in accordance with Grey Eagle Resort and Casino standards…
Added 1 hour ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…

Trail Appliances Ltd.

Sales Support & Logistics Administrator Supervisor - Delta (1126)

Delta, BC, Canada

$62,000 - $67,000 an hour

Apply About employer

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Job details

Pay: $62,000 - $67,000 an hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

The Sales Support & Logistics Administration Supervisor is responsible for overseeing the daily operations of both teams, ensuring efficient order management, accurate order processing, timely invoicing, and a high standard of customer service.

This role requires strong leadership, proactive problem-solving, accountability, and effective cross-departmental coordination to maintain operational efficiency and achieve departmental objectives.

\nAs a Sales Support & Logistics Admin Supervisor, you will be responsible for

1. Team Leadership & Supervision

Oversee daily team operations, ensuring effective workload distribution, prioritization, and productivity.
Provide ongoing coaching, training, feedback, and performance management to team members.
Conduct regular team meetings, one-on-ones, and performance reviews.
Manage staffing, attendance, schedules, vacation coverage, and cross-training to maintain operational continuity.
Identify performance gaps and implement corrective action plans when required.
Foster a culture of accountability, teamwork, and continuous improvement.

2. Sales Support Operations (SST)

Oversee proactive order management, including ship date updates, delivery bookings, payment follow-ups, and customer communication.
Ensure customer inquiries, order management requests, and escalations are handled within established timelines.
Support Key Account Managers (KAMs), Sales teams, and other departments with complex order-related issues.

3. Logistics Administration Operations (LA)

Oversee daily order releases, invoicing, payment verification, and delivery-related exceptions.
Monitor the Order Hold Dashboard (OHDB) and ensure exceptions are accurately investigated and resolved.
When required, coordinate with Warehouse, Delivery, Finance, and Sales to resolve inventory discrepancies, payment issues, and order release challenges.

4. Operational Oversight & SLA Management

Monitor daily dashboards, reports, and operational queues to ensure compliance with established SLAs and SOPs.
Proactively identify backlogs, operational risks, and workload challenges, implementing action plans to maintain service levels.
Participate in daily operational meetings, provide accurate updates, and ensure assigned action items are completed promptly.
Escalate critical operational issues to the appropriate departments or management when required.
Ensure consistent adherence to company policies, procedures, and internal controls.

5. Customer Experience & Escalation Management

Support team members in resolving complex issues and escalations.
Ensure proactive customer communication, including timely callbacks and updates on outstanding issues.
Collaborate with relevant departments to resolve customer-impacting issues and prevent recurring escalations.
Promote a customer-focused approach while balancing operational priorities.

6. Process Improvement & Reporting

Execute workflows as directed by the manager and monitor the productivity of assigned agents to minimize errors.
Work with the manager to track and analyze key performance indicators, including SLA compliance, queue management, and invoicing timelines.
Collaborate with the manager to implement process improvements based on operational trends and recurring challenges.
Assist with testing system enhancements, process changes, and training initiatives related to D365, Zendesk, and other operational platforms.
Provide regular updates to management on team performance, operational challenges, and improvement initiatives.

To be successful in this role, you should

Previous supervisory or team leadership experience in sales support, logistics administration, order management, or customer service.
Strong understanding of order processing, inventory allocation, invoicing, and delivery coordination.
Experience with ERP and CRM systems; knowledge of Microsoft Dynamics 365 and Zendesk is an asset.
Strong organizational, time-management, and prioritization skills.
Ability to manage multiple teams and competing operational priorities.
Strong analytical and problem-solving skills with excellent attention to detail.
Excellent communication, coaching, and conflict-resolution skills.
Ability to make timely decisions, take ownership, and work effectively under pressure.
Demonstrated accountability, initiative, and commitment to continuous improvement.

Work Environment

Office located in Annacis
Timings – 8:30am - 5pm. Schedule may require to start early. Timings may vary during inventory reconciliation period
Be Availability to work any day including Saturdays

Why join Trail:

Competitive salary
Extended Health Benefits
Generous employee discounts
Career Development Opportunities
Employee Recognition Program
Company events
Fun and dynamic work environment where your strengths and personality shine!

$62,000 - $67,000 an hour

Includes Bonus

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Apply About employer

More about this job

Responsibilities

The supervisor oversees daily operations for the Sales Support and Logistics Administration teams to ensure efficient order processing and high-quality customer service. They are responsible for team leadership, performance management, and coordinating across departments to meet operational SLAs and resolve complex issues.

Requirements

Candidates must have previous supervisory experience in sales support, logistics, or customer service along with a strong understanding of order management and inventory processes. Proficiency in ERP/CRM systems like Microsoft Dynamics 365 and Zendesk is highly preferred, alongside strong analytical and communication skills.

Skills

Team Leadership
Logistics Administration
Order Management
Customer Service
Inventory Allocation
Invoicing
Delivery Coordination
Microsoft Dynamics 365
Zendesk
Problem-solving
Conflict-resolution
Time-management
Performance Management
Operational Oversight
Data Analysis

Benefits

Extended Health Benefits
Employee discounts
Career Development Opportunities
Employee Recognition Program
Company events

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Logistics Administration
Order Management
Inventory Allocation
Invoicing
Delivery Coordination
Microsoft Dynamics 365
Zendesk
ERP
CRM
SLA Management
Performance Management
Team Leadership
Operational Efficiency
Customer Experience
Conflict Resolution
Order Processing
Retail
Logistics
Administrative

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