AI Technical Trainer – Microsoft 365 Copilot & Agentic AI

About the Role

trAInify is seeking a highly technical and engaging AI Technical Trainer specializing in the Microsoft AI ecosystem to deliver practical, enterprise-focused AI training programs to organizations and professionals.

This role goes beyond teaching users how to prompt Microsoft 365 Copilot. The successful candidate must have hands-on experience designing, building, testing, deploying, and troubleshooting AI agents, automations, applications, and workflows across the Microsoft ecosystem.

The ideal candidate combines strong technical expertise with the ability to translate complex concepts into practical, easy-to-understand learning experiences for both technical and non-technical audiences.

Key ResponsibilitiesMicrosoft 365 Copilot Training

Deliver instructor-led training on Microsoft 365 Copilot and its use across applications including:

• Microsoft Teams
• Outlook
• Word
• Excel
• PowerPoint
• OneDrive
• SharePoint
• Microsoft 365 Copilot Chat

Teach participants how to use Copilot effectively for research, analysis, content creation, productivity, collaboration, decision support, and business process improvement.

Develop realistic demonstrations, exercises, use cases, and hands-on labs based on client departments and business functions.

Copilot Studio & AI Agent Development

Design and build enterprise AI agents using Microsoft Copilot Studio.

Candidates should be comfortable with:

• Creating and configuring Copilot Studio agents
• Designing agent instructions and conversation logic
• Connecting agents to organizational knowledge sources
• Grounding agents using SharePoint, websites, Dataverse, files, and enterprise data
• Creating agent actions and tools
• Integrating Power Automate flows into agents
• Using connectors and APIs to extend agent functionality
• Configuring authentication and permissions
• Testing, debugging, and evaluating agents
• Managing topics, triggers, variables, entities, and actions
• Publishing and deploying agents
• Making agents available through Microsoft Teams and Microsoft 365 Copilot
• Managing agent environments and solutions
• Understanding enterprise governance, security, and lifecycle considerations for deployed agents

The trainer must be able to build an agent live during training, explain the underlying architecture, troubleshoot issues, and guide participants through building their own agents.

Microsoft Foundry

Have practical knowledge of Microsoft Foundry, including how it complements Microsoft Copilot Studio and the broader Microsoft AI ecosystem.

Experience should include areas such as:

• Creating and managing Foundry projects
• Working with foundation models and model catalogs
• Building and deploying AI applications and agents
• Foundry Agent Service
• Model selection and deployment
• Prompt engineering and orchestration
• Connecting agents to tools and knowledge sources
• Retrieval-Augmented Generation (RAG) concepts
• Working with enterprise data
• Testing and evaluating AI applications
• Understanding model endpoints and APIs
• AI application monitoring and observability
• Responsible AI, security, governance, and access controls

Candidates should be able to explain when an organization should use Microsoft 365 Copilot, Copilot Studio, Power Platform, or Microsoft Foundry based on the technical requirements of a use case.

Power Automate

Design and teach business process automation using Microsoft Power Automate, including:

• Automated cloud flows
• Instant and scheduled flows
• Approval workflows
• Triggers and actions
• Conditional logic
• Microsoft 365 connectors
• SharePoint integrations
• Outlook and Teams automation
• Dataverse integration
• Calling Power Automate flows from Copilot Studio agents
• Connecting AI agents to operational business processes
• Troubleshooting failed flows and connections

The trainer should be capable of demonstrating how an AI agent can initiate actions and complete multi-step business processes through Power Automate.

Power Apps & Power Platform

Demonstrate practical knowledge of Microsoft Power Apps and the broader Power Platform, including:

• Canvas apps
• Dataverse
• Connectors
• Power Platform environments
• Integrating Power Apps with Power Automate
• Incorporating AI and agents into business applications
• Building basic applications to support enterprise AI use cases

Advanced Power Apps development experience is beneficial but not required if the candidate has strong knowledge across the remainder of the Microsoft ecosystem.

Enterprise AI Solutions

Work with clients to identify processes that can be enhanced through AI, agents, and automation.

Translate business requirements into practical Microsoft-based AI solutions.

Examples may include:

• Internal knowledge agents
• HR support agents
• Customer service agents
• Research agents
• Document analysis agents
• Sales support agents
• Employee onboarding agents
• Email and communication agents
• Automated reporting workflows
• Approval and compliance workflows
• Data extraction and processing agents
• Multi-step business process agents

Support clients in understanding how AI agents can move beyond answering questions to reasoning, retrieving information, calling tools, triggering workflows, and completing business tasks.

Training & Facilitation Responsibilities

The successful candidate must also be an effective instructor.

Responsibilities include:

• Delivering virtual and in-person AI training
• Facilitating technical workshops and bootcamps
• Conducting live demonstrations
• Guiding participants through hands-on labs
• Explaining technical concepts to non-technical audiences
• Supporting participants during agent-building exercises
• Troubleshooting technical issues during workshops
• Customizing examples around client industries and departments
• Creating exercises, demonstrations, case studies, and technical training materials
• Staying current with changes across Microsoft Copilot, Copilot Studio, Power Platform, and Microsoft Foundry

The role may involve training audiences ranging from business professionals and managers to developers, IT teams, engineers, and AI Champions.

Required Technical Skills

Candidates should have strong hands-on experience with several of the following:

• Microsoft 365 Copilot
• Microsoft Copilot Studio
• Microsoft Foundry
• Power Automate
• Power Apps
• Microsoft Dataverse
• Microsoft Teams
• SharePoint
• Microsoft 365
• Microsoft Entra ID concepts
• APIs and connectors
• Enterprise authentication and permissions
• Retrieval-Augmented Generation (RAG)
• Generative AI and Large Language Models
• AI agents and agentic workflows
• Prompt engineering
• AI governance and Responsible AI

Knowledge of Azure OpenAI, Microsoft Graph, REST APIs, JSON, Python, JavaScript, MCP, Azure services, or other software development technologies is considered a strong asset.

Required Experience

The ideal candidate will have:

• Demonstrated experience building AI agents using Microsoft Copilot Studio
• Hands-on experience with Microsoft 365 Copilot
• Experience building workflows using Power Automate
• Working knowledge of Microsoft Foundry and Microsoft's enterprise AI architecture
• Experience integrating multiple Microsoft services into working solutions
• Strong troubleshooting and problem-solving skills
• Experience delivering technical training, workshops, demonstrations, or presentations
• Excellent verbal communication and presentation skills
• The ability to explain technical concepts clearly to business audiences
• Confidence conducting live technical demonstrations in front of clients

Formal teaching experience is beneficial but is not required if the candidate has strong technical expertise and presentation skills.

Preferred Qualifications

Microsoft certifications in areas such as Power Platform, Azure AI, Microsoft 365, Copilot, or related technologies are considered an asset.

Experience working with enterprise clients, consulting organizations, financial institutions, government organizations, or other regulated industries is also beneficial.

What We Are Looking For

We are particularly interested in candidates who are builders as well as trainers.

The right candidate should be equally comfortable opening Copilot Studio and building an agent, connecting that agent to Power Automate and enterprise data, troubleshooting why something is not working, and then standing in front of a room and teaching others how to build it themselves.

This is not solely a Microsoft 365 productivity training position. It is a technical AI training role focused on helping organizations move from using Copilot to building AI agents, automations, applications, and enterprise AI solutions across the Microsoft ecosystem.