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Added 3 mins ago
KU
Academic Information Assistant (Contract)
King's University College
London, ON
- $65,331 to $79,598 CAD / year
- Contract
Evaluates and makes recommendations to Associate Academic Dean and Manager regarding the development of digital filing, and work-flow systems.
Added 3 mins ago
SC
Operations Analyst - Entry to Mid Level
Sustainability consulting
Canada
- Full-time
Support process automation, workflow optimization, and continuous improvement initiatives.
Added 4 mins ago
IC
Junior Data Analys
Integ consulting
Canada
- Full-time
Career progression into Data Analyst, Business Analyst, BI Analyst, Data Scientist, or Analytics Manager roles.
Added 4 mins ago
BC
Test Analyst
BK CONSULTING GABON
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 4 mins ago
MS
GTM Strategy and Operations Manager
Mitek Systems
Canada
- Full-time
Identify high-value automation opportunities, quantify expected benefit and measure realised gains in forecast accuracy, seller capacity, cycle time and retention visibility
Added 4 mins ago
VT
Installation Manager
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global leader in manufacturing automation systems and tooling solutions, is seeking an experienced and driven Installation Manager to lead the successful installation,…
Added 4 mins ago
GE
Project Manager AI
Global ERP Solutions
Toronto, ON
- Full-time
We are seeking a results-driven and highly organized AI Project Manager to lead the planning, coordination, and successful delivery of AI-powered projects and solutions.
Added 4 mins ago
VB
Specialist, Data Developer (Microsoft)
Vale Base Metals
Toronto, ON
- Full-time
You will report to the Manager, Data Platforms and Foundation and work closely with cross-functional teams including data scientists, analysts, architects, and business stakeholders.
Added 4 mins ago
MN
Electrical Project Manager
Modern Niagara Building Services
Vaughan, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Electrical Project Manager leads electrical construction projects from planning and procurement through installation, commissioning, and closeout. Based in our Vaughan office, this role…
Added 4 mins ago
Electronics Manufacturing Engineer
Toradex
ON
…manufacturing, process improvement, factory-layout design, and practical automation solutions in a fast-paced electronics manufacturing…
Added 19 mins ago
JS
Business Development Manager
JFE Shoji Power Canada Inc.
Burlington, ON
- $115,000 to $130,000 CAD / year
- Full-time
The Business Development Manager is responsible for driving revenue growth through the development, expansion, and retention of long-term client relationships. This role manages complex,…
Added 19 mins ago
IF
Manager, Service Delivery – Western Region
Intact FC
Calgary, AB
- Full-time
As Manager, Service Delivery – Western Region, you will play a pivotal role in shaping the future of regional workplace technology services. You will lead a talented multidisciplinary team…
Added 19 mins ago
BE
Project & Construction Manager
Blackstone Energy
Niagara Falls, ON · Niagara Region, Ontario
- Full-time
…construction, commissioning and closeout. The work includes building automation and controls modernization, HVAC and hydronic retrofits, equipment replacement, piping, heat-recovery and…
Added 19 mins ago
IT Specialist / Spécialiste en informatique
Citylogix
Montreal, QC
Reporting to the IT Manager, the IT Specialist plays a critical role in maintaining and optimizing our internal technology environment. This role ensures the reliability, security, and…
Added 19 mins ago
Marketing Coordinator
Appnovation Technologies
Vancouver, BC
Experience with Google Ads, LinkedIn Campaign Manager, or marketing automation tools such as Salesforce or Pardot.
Added 19 mins ago
Manager, Regulatory Trade Reporting (GWO)
Scotiabank
Toronto, ON
The Manager leads a team within Global Wholesale Operations responsible for driving an effective and efficient OTC Regulatory Reporting Control & Monitoring. This team ensures Scotiabank is…
Added 19 mins ago
Service Management Analyst
Hydro One Networks Inc
ON · Rexdale, ON
…internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and business-focused analyst to transform complex data into meaningful insights…
Added 33 mins ago
SC
Operations Analyst - Entry to Mid Level
Sustainability consulting
Canada
- Full-time
Support process automation, workflow optimization, and continuous improvement initiatives.
Added 49 mins ago
J
Database Administrator - Senior
Joblinxsapp
Toronto, ON
- Full-time
WebLogic and Oracle Enterprise Manager (OEM).
Added 49 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Moncton, NB
- Full-time
As a Manager, you will lead engagements that address new technology trends and the business challenges our clients face. You set direction, own delivery and grow the team. You drive…
Added 49 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Halifax, NS
- Full-time
As a Manager, you will lead engagements that address new technology trends and the business challenges our clients face. You set direction, own delivery and grow the team. You drive…
Added 49 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Fredericton, NB
- Full-time
As a Manager, you will lead engagements that address new technology trends and the business challenges our clients face. You set direction, own delivery and grow the team. You drive…
Added 49 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Saint John, NB
- Full-time
As a Manager, you will lead engagements that address new technology trends and the business challenges our clients face. You set direction, own delivery and grow the team. You drive…
Added 49 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Victoria, BC
- Full-time
As a Manager, you will lead engagements that address new technology trends and the business challenges our clients face. You set direction, own delivery and grow the team. You drive…
Added 49 mins ago
D
Manager, Secure Digital Builders, Cyber
Deloitte
Burlington, ON
- Full-time
As a Manager, you will lead engagements that address new technology trends and the business challenges our clients face. You set direction, own delivery and grow the team. You drive…

Trane Italia

Customer Success Manager

Montreal, QC, Canada

$55,800.00 - $114,200.00 · Full-time

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Job details

Pay: $55,800.00 - $114,200.00
Job type: Full-time
Experience: Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where is the work:

Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.

Customer Success Manager (BrainBox AI)

Job Title: Customer Success Manager

Business Unit: BrainBox AI, a business of Trane Technologies

Location: Montreal, Quebec, Canada (Hybrid / Workplace Presence Model)

Reports To: Customer Success Leader

Language Requirement: Bilingualism (English and French required)

About BrainBox AI & Trane Technologies

At BrainBox AI, a business of Trane Technologies, we are at the forefront of the green building revolution. By combining cutting-edge artificial intelligence with HVAC technology, we enable commercial buildings to autonomously optimize energy consumption, reduce carbon footprints, and improve indoor comfort without human intervention.

As part of Trane Technologies, a global climate innovator, we bring together deep industry expertise and game-changing digital advancement to accelerate global decarbonization and create a sustainable future.

Role Summary

We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you will serve as the primary post-sale strategic partner for a portfolio of commercial real estate and enterprise customers.

In this role, you will lead customer onboarding, drive platform adoption, showcase carbon/energy reduction metrics, and ensure high customer retention and expansion across your accounts.

Key Responsibilities

Account Strategy & Customer Retention
Primary Point of Contact: Serve as the trusted advisor and primary point of contact post-sale, ensuring clients achieve their target outcomes in energy efficiency and sustainability.
Value Demonstration: Conduct periodic Business Reviews (QBRs/EBRs) with building owners, asset managers, and facility executives to present clear ROI, energy savings, and greenhouse gas (GHG) reduction metrics.
Portfolio Health & Renewal: Proactively monitor account health indicators, identify operational or adoption risks early, and partner with internal teams to secure long-term contract renewals.

Adoption & Expansion

Drive Platform Engagement: Partner with customers to embed BrainBox AI insights into their daily building operations and workflows.
Identify Opportunities: Spot customer expansion opportunities (e.g., additional building sites or upgraded feature tiers) and collaborate with Sales/Commercialization teams.
Customer Voice: Serve as the internal voice of the customer, delivering prioritized feedback to Product Management, Engineering, and Operations teams to continuously enhance the BrainBox AI platform.

Operational Excellence

Cross-Functional Alignment: Work closely with Onboarding, Building Digitalization, and Technical Operations teams to ensure smooth site commissioning and AI model deployment.
Issue Escalation: Swiftly address and resolve critical customer issues or operational challenges by pulling in internal technical experts.

Qualifications & Skill Requirements

Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.

Education: Bachelor’s degree in Business, Engineering, Sustainability, or a related field (or equivalent practical experience).

Technical Aptitude: Understanding of SaaS platforms, data-driven software, or commercial building operations (knowledge of HVAC systems, Building Automation Systems/BAS, or ESG metrics is a strong plus).

Language Skills: Bilingualism in French and English is required. Candidates must possess strong written and verbal proficiency in English to collaborate across North American accounts and internal teams, alongside French for local stakeholder engagement.

Communication: Exceptional executive presentation skills with the ability to translate complex technical/AI data into actionable business insights for senior stakeholders.

Workplace Model: Ability to work from the Montreal office under the BrainBox AI Workplace Presence Model (hybrid/in-office collaborative days).

Annual Base Salary Range or Hourly Base Pay Range:

$55,800.00 - $114,200.00

Compensation Type:

Salary

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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More about this job

Responsibilities

The Customer Success Manager serves as the primary post-sale strategic partner, leading customer onboarding and driving platform adoption for commercial real estate clients. They are responsible for demonstrating ROI through energy and carbon reduction metrics while ensuring long-term account retention and expansion.

Requirements

Candidates must have 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a relevant B2B or technical environment. A bachelor's degree in Business, Engineering, or Sustainability is required, along with bilingual proficiency in English and French.

Skills

Customer Success
Account Management
SaaS
CleanTech
Energy Efficiency
Smart Building
HVAC Systems
Building Automation Systems
ESG Metrics
Strategic Planning
Data Analysis
Executive Presentation
Relationship Management
Project Management
Technical Advisory

Benefits

Competitive compensation
Comprehensive benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
BrainBox AI
Trane Technologies
SaaS
HVAC
Artificial Intelligence
Energy Consumption
Carbon Footprint
Sustainability
Commercial Real Estate
Onboarding
QBR
EBR
ROI
GHG Reduction
Building Automation Systems
BAS
ESG
CleanTech
Account Strategy
Platform Adoption
Technical Operations
Site Commissioning
Data-driven Software
Bilingual

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