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Added 9 mins ago
SA
Unit Assistant – In-Patient Mental Health – Temporary Full Time
Sault Area Hospital
Sault Ste. Marie, ON
- Full-time
Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manager.
Added 9 mins ago
M
Hospitality Manager
Maquise
Edmonton, AB
- Full-time
Now, if you were to come on board as one of our Hospitality / Unit Manager we’d ask you to do the following for us:
Added 9 mins ago
Co-op/Intern Business/Commerce Student - Proposal Coordinator (May 2027)
Spartan Controls Ltd.
Calgary, AB
…Actuation & Measurement team, based in Calgary. Reporting to the Manager, you will coordinate and develop customer proposals, support commercial reviews, and contract discussions and work…
Added 9 mins ago
UO
Human Resources Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The position will provide HR Manager support for the departments/units within the Provost and VP Academic portfolio and the Vice-President, Research and Innovation portfolio.…
Added 9 mins ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Added 22 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 22 mins ago
WR
Patient Registration Clerk (Bilingual) - Repost
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
Department / Unit: Patient Registration - SBH
Added 22 mins ago
OH
Rehab Registration Clerk - Float
Olathe Health
Pavilion 1, BC
- Full-time
…when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition…
Added 23 mins ago
SH
Crisis Clinician (N3) - Crisis Services - Relief Team - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Internship
Department / Unit: Relief Team - Crisis Clinician Nurse 3
Added 23 mins ago
SH
Unit Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 23 mins ago
SH
General Duty Nurse (N2) - Acute Stroke Unit - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 23 mins ago
SH
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 23 mins ago
SH
Registered Nurse (N2)/Registered Psychiatric Nurse - Adult Inpatient Unit Psychiatry
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Department / Unit: Adult Inpatient Unit Psychiatry
Added 23 mins ago
SH
Patient Registration Clerk (bilingual) - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Department / Unit: Patient Registration - SBH
Added 23 mins ago
SC
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
In this role, you have to offer end-to-end delivery of the market unit's most complex programs. You hold full accountability for program outcomes - from planning through to business value…
Added 38 mins ago
SH
Laundry Aide
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Under the direction of the Manager - Environmental Services, the Laundry Aide is responsible for the processing and transporting soiled and clean linen to the appropriate areas of the…
Added 38 mins ago
VC
Nurse Case Manager - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Richmond, BC
- $41.42 to $55.91 CAD / hour
- Part-time
…minimum number of nurses providing care to patients on a given unit. In British Columbia, mNPRs are developed in partnership with the Ministry of Health, the BC Nurses’ Union (BCNU) and…
Added 53 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing…
Added 53 mins ago
SM
Admin Assistant to Clinical Manager, Family Birthing Centre
St. Michael's Hospital
Toronto, ON
- Full-time
This challenging position will be reporting to the Clinical Manager of the Women’s and Children’s Health (WCH) Inpatient Services (Labour & Delivery, Obstetrics, Gynecology & NICU). In this…
Added 53 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 53 mins ago
SJ
Clinical Nurse Specialist, Nursing Practice SJHC
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
…Center. As part of the Nursing Practice team, reporting to the Manager, Nursing Practice Team you will work with other members of the Interprofessional Practice Program to support wound…
Added 53 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 53 mins ago
FH
Licensed Practical Nurse, Full Scope, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.84 to $44.96 CAD / hour
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 53 mins ago
Hightide - Program Manager (Mon-Fri Days)
RainCity Housing and Support Society
Sechelt, BC
The Program Manager oversees program development and the daily operations of the site and program. The Manager develops, implements, monitors, and evaluates the program policies,…
Added 53 mins ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

Trane Italia

Customer Success Manager

Montreal, QC, Canada

$55,800.00 - $114,200.00 · Full-time

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Job details

Pay: $55,800.00 - $114,200.00
Job type: Full-time
Experience: Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where is the work:

Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.

Customer Success Manager (BrainBox AI)

Job Title: Customer Success Manager

Business Unit: BrainBox AI, a business of Trane Technologies

Location: Montreal, Quebec, Canada (Hybrid / Workplace Presence Model)

Reports To: Customer Success Leader

Language Requirement: Bilingualism (English and French required)

About BrainBox AI & Trane Technologies

At BrainBox AI, a business of Trane Technologies, we are at the forefront of the green building revolution. By combining cutting-edge artificial intelligence with HVAC technology, we enable commercial buildings to autonomously optimize energy consumption, reduce carbon footprints, and improve indoor comfort without human intervention.

As part of Trane Technologies, a global climate innovator, we bring together deep industry expertise and game-changing digital advancement to accelerate global decarbonization and create a sustainable future.

Role Summary

We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you will serve as the primary post-sale strategic partner for a portfolio of commercial real estate and enterprise customers.

In this role, you will lead customer onboarding, drive platform adoption, showcase carbon/energy reduction metrics, and ensure high customer retention and expansion across your accounts.

Key Responsibilities

Account Strategy & Customer Retention
Primary Point of Contact: Serve as the trusted advisor and primary point of contact post-sale, ensuring clients achieve their target outcomes in energy efficiency and sustainability.
Value Demonstration: Conduct periodic Business Reviews (QBRs/EBRs) with building owners, asset managers, and facility executives to present clear ROI, energy savings, and greenhouse gas (GHG) reduction metrics.
Portfolio Health & Renewal: Proactively monitor account health indicators, identify operational or adoption risks early, and partner with internal teams to secure long-term contract renewals.

Adoption & Expansion

Drive Platform Engagement: Partner with customers to embed BrainBox AI insights into their daily building operations and workflows.
Identify Opportunities: Spot customer expansion opportunities (e.g., additional building sites or upgraded feature tiers) and collaborate with Sales/Commercialization teams.
Customer Voice: Serve as the internal voice of the customer, delivering prioritized feedback to Product Management, Engineering, and Operations teams to continuously enhance the BrainBox AI platform.

Operational Excellence

Cross-Functional Alignment: Work closely with Onboarding, Building Digitalization, and Technical Operations teams to ensure smooth site commissioning and AI model deployment.
Issue Escalation: Swiftly address and resolve critical customer issues or operational challenges by pulling in internal technical experts.

Qualifications & Skill Requirements

Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.

Education: Bachelor’s degree in Business, Engineering, Sustainability, or a related field (or equivalent practical experience).

Technical Aptitude: Understanding of SaaS platforms, data-driven software, or commercial building operations (knowledge of HVAC systems, Building Automation Systems/BAS, or ESG metrics is a strong plus).

Language Skills: Bilingualism in French and English is required. Candidates must possess strong written and verbal proficiency in English to collaborate across North American accounts and internal teams, alongside French for local stakeholder engagement.

Communication: Exceptional executive presentation skills with the ability to translate complex technical/AI data into actionable business insights for senior stakeholders.

Workplace Model: Ability to work from the Montreal office under the BrainBox AI Workplace Presence Model (hybrid/in-office collaborative days).

Annual Base Salary Range or Hourly Base Pay Range:

$55,800.00 - $114,200.00

Compensation Type:

Salary

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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More about this job

Responsibilities

The Customer Success Manager serves as the primary post-sale strategic partner, leading customer onboarding and driving platform adoption for commercial real estate clients. They are responsible for demonstrating ROI through energy and carbon reduction metrics while ensuring long-term account retention and expansion.

Requirements

Candidates must have 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a relevant B2B or technical environment. A bachelor's degree in Business, Engineering, or Sustainability is required, along with bilingual proficiency in English and French.

Skills

Customer Success
Account Management
SaaS
CleanTech
Energy Efficiency
Smart Building
HVAC Systems
Building Automation Systems
ESG Metrics
Strategic Planning
Data Analysis
Executive Presentation
Relationship Management
Project Management
Technical Advisory

Benefits

Competitive compensation
Comprehensive benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
BrainBox AI
Trane Technologies
SaaS
HVAC
Artificial Intelligence
Energy Consumption
Carbon Footprint
Sustainability
Commercial Real Estate
Onboarding
QBR
EBR
ROI
GHG Reduction
Building Automation Systems
BAS
ESG
CleanTech
Account Strategy
Platform Adoption
Technical Operations
Site Commissioning
Data-driven Software
Bilingual

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