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Added 9 mins ago
SS
Customer Service Representative
South Saskatchewan Animal Hospital
Regina, SK
- $17.5 to $22 CAD / hour
- Full-time
- On-site
Our team at *South Saskatchewan Animal Hospital *team is looking for another Customer Service Representative (CSR) to join us! We are looking for a dedicated professional to fill a…
Added 2 hours ago
AS
retail sales associate
AARON'S STORE-F1088
Regina, SK
- $16 to $17 CAD / hour
- Full-time
- Part-time
- On-site
Aaron's Sales and Lease Regina is looking to hire an energetic and motivated Sales Associate/CSR. This full time position offers competitive wages plus commission and bonuses with a full…
Added 2 hours ago
CM
Customer Service Representative
CARSTAR Manitoba
Winnipeg, MB
- From $35,000 CAD / year
- Full-time
- On-site
…Representative to join our team! Reporting to the Shop Manager, the CSR plays a critical role in supporting both customer satisfaction and operational success. The role assists with…
Added 3 hours ago
E
Sales Manager
ESOPX
Alert Bay, BC
- Full-time
Added 4 hours ago
E
Professionnel des services
Ericsson
Montreal, QC
- Full-time
Diagnostiquer et résoudre les problèmes Transport & IP signalés par les clients et les demandes de support (CSR)
Added 4 hours ago
CP
Delivery Driver CSR
CHC Paint & Body Shop Supplies
Oakville, ON
- $18 to $20 CAD / hour
- Part-time
- On-site
Added 5 hours ago
E
Professionnel des services
Ericsson
Montreal, QC
- Full-time
Diagnostiquer et résoudre les problèmes Transport & IP signalés par les clients et les demandes de support (CSR)
Added 6 hours ago
SR
Work From Home - CSR - No Experience
Spade Recruiting
Remote, Canada
- Full-time
- Remote
Added 7 hours ago
TI
Client Services Representative (CSR)
Trane Italia
Burnaby, BC
- Full-time
Added 7 hours ago
OF
Client Service Representative
Olympia Financial Group Inc
Calgary, AB
- Full-time
Olympia Benefits Inc. is looking for a friendly, dependable, and solution-focused Client Services Representative (CSR) to join our team in Calgary, AB.
Added 9 hours ago
TT
Client Services Representative (CSR)
Trane Technologies
Burnaby, BC
- Full-time
Added 10 hours ago
Project Coordinator
Sonepar
Coquitlam, BC
Added 11 hours ago
OS
Manager, Promotional Events & Fan Experience
Ottawa Senators
Ottawa, ON · Kanata, Ontario
- Full-time
Manage and develop full and part time staff, including but not limited to, development of CSR events, hiring Street Team Ambassadors and Street team activation tracking
Added 11 hours ago
Counter Sales Associate
Sonepar
Timmins, ON
Added 13 hours ago
Dispatcher
Canada Cartage Group of Companies
Saskatoon, SK
CSR evening duties (respond in timely manner to all customer requests)
Added 13 hours ago
FT
Customer Service - Customer Service Representative
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Fastco is looking for a detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional customer support by addressing…
Added 14 hours ago
HI
Auto Insurance Advisor
HUB International
Lockport, MB
- Full-time
For those who join HUB unlicensed, you will initially operate as a Customer Service Representative (CSR) until licensing has been achieved.
Added 18 hours ago
P
Customer Service Representative (Bilingual Spanish)
Paymentus
Richmond Hill, ON
- Full-time
The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.
Added 1 day ago
J
Personal Lines CSR - Underwriting/Service Focus
JobsMedia.io
Markham, ON
- Full-time
We’re working with a respected brokerage in Markham looking to add a Personal Lines CSR with strong underwriting experience to their team. This role is ideal for someone who knows how to…
Added 1 day ago
DM
Open Pit Supervisor
Discovery Mining Ltd
South Porcupine, ON
- Full-time
…workers while working alongside with support departments (i.e.: CSR, dispatch, engineering, geology, survey,…
Added 1 day ago
FT
AR - Accounts Receivable Technician
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Work closely with the Customer Service Representative (CSR) team to coordinate order status, payment, and release requirements.
Added 1 day ago
LI
Logistics Specialist
Lantic Inc.
Taber, AB
- Full-time
Strong customer service (CSR) skills, including order management, customer communication, order follow-up, and cross-functional coordination;
Added 1 day ago
Warehouse Associate
Sonepar
Edmonton, AB
Added 1 day ago
Public Relations Specialist
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Participate in the company’s environmental audit and Corporate Social Responsibility (CSR) reporting.
Added 1 day ago
P&
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Diriger et encadrer l’équipe de représentants du service à la clientèle (CSR) afin d’assurer des mises à jour précises et ponctuelles aux clients, notamment les listes de priorités (« Hot…

Trane Technologies

Client Services Representative (CSR)

Burnaby, BC, Canada

$50,900.00 - $101,745.00 · Full-time

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Job details

Pay: $50,900.00 - $101,745.00
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

Trane Technologies is hiring a Client Service Representative in Burnaby, BC.

What's In It For You

The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to General Sales Manager in BC, this role sits on the Sales team and partners closely with Sales. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services.

What You Will Do

Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts.
Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, managing bid portal and new lead management.
Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
Identifies and communicates issues, business goals and objectives on all assigned accounts.
Responsible for responding within 24 hours to all customer inquiries and concerns.
Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.
Responsible for customer assurance regarding equipment up-time and reliability.
Assists in creating standard work / cadence for meeting customer needs.
Assists Account Managers with strategic customers as assigned and help develop local vendors.
Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
Local Marketing for sales initiatives (working with our National team at a local level).
Other duties as assigned.

What You Will Bring

Bachelor’s degree or equivalent preferred.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
Needs to understand customers’ accounts receivables, credit, and be able to do basic return on investment calculations.
Customer service capacity a plus.
Must be able to multi-task and think critically in high-stress situations.
Must be able to communicate effectively in person, by phone and through written communication.
Must be proficient with use of the telephone and voice mail, the computer, and other office equipment. Proficiency in use of systems like Salesforce will be important.
Able to work extended hours on occasions when required.
Working knowledge of HVAC systems preferred.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range Or Hourly Base Pay Range

$50,900.00 - $101,745.00

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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More about this job

Responsibilities

Manage customer satisfaction, retention, and growth across an assigned portfolio by renewing service agreements, identifying sales opportunities, preparing quotations, and following up on leads. Monitor account performance and customer needs, maintain accurate Salesforce pipeline records, and collaborate with sales, estimating, and account teams to deliver reliable service and profitable solutions.

Requirements

A bachelor’s degree or equivalent is preferred, though candidates without a four-year degree are encouraged to apply; practical experience and relevant skills are valued. Candidates should have strong customer service, communication, problem-solving, multitasking, and account-management abilities, be proficient with office technology and preferably Salesforce, understand accounts receivable, credit, and basic ROI calculations, and hold a valid driver’s license with an acceptable driving record; HVAC knowledge is preferred.

Skills

Customer Service
Customer Relationship Building
Contract Renewal
Sales Prospecting
Account Management
Quotation Preparation
Lead Management
Salesforce
Financial Performance Analysis
Accounts Receivable
Credit Knowledge
Return on Investment Calculations
Problem Solving
Critical Thinking
Written and Verbal Communication
HVAC Systems

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Climate Solutions
Sustainability
Service Agreements
Contract Renewal
Customer Satisfaction
Customer Retention
Account Management
Sales Prospecting
Cold Calling
Lead Management
Quick Quotes
Bid Portals
Time and Materials
Quoted Jobs
Proposal Development
Salesforce
Sales Pipeline
Accounts Receivable
Credit
Return on Investment
Equipment Uptime
Equipment Reliability
Local Marketing
Customer Budget Planning
Financial Performance Review
Vendor Development

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