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Added 4 mins ago
SH
Sales Manager
Sandman Hotel Group
Prince George, BC
- $54,000 to $64,000 CAD / year
- Full-time
- On-site
…maintain as well as build the existing client base. The Sales Manager will be based in Prince George.Our Managers understand the meaning of true Customer Service; they are professional,…
Added 28 mins ago
OG
Draftsperson
O'Connor Glass Ltd.
Charlottetown, PE
- Full-time
Prepare project designs and design proposals using Computer-Aided Design (CAD) software and traditional drafting methods when required.
Added 40 mins ago
Land Stewardship Manager
Natural Resources and Indigenous Futures
Winnipeg, MB
Reporting to the Section Manager of the Habitat & Endangered Species Section, the incumbent is responsible for the leadership, development and management of the Land Stewardship Unit…
Added 55 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
…calls, qualifying opportunities based on client fit, preparing proposals or pricing comparisons, and working with internal teams to ensure the client can be supported…
Added 55 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
…calls, qualifying opportunities based on client fit, preparing proposals or pricing comparisons, and working with internal teams to ensure the client can be supported…
Added 55 mins ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 56 mins ago
AG
Assistant, Planning & Buying
Adelphi Group
Toronto, ON
- Full-time
The role of an Assistant, Media Planning is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 56 mins ago
AG
Senior Media Planner
Adelphi Group
Toronto, ON
- Full-time
…planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of an integrated media planning team to ensure the product is…
Added 56 mins ago
AG
Senior Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Social is responsible for the overall account performance and execution. Their goal is to provide best in class expertise and recommendations that…
Added 56 mins ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
Contribute to test design and setup, including writing proposals and coordinating with internal and external parties.
Added 56 mins ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
…planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of an integrated media planning team to ensure the product is…
Added 56 mins ago
AG
Supervisor, Communications Designer
Adelphi Group
Toronto, ON
- Full-time
…planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of an integrated media planning team to ensure the product is…
Added 56 mins ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 56 mins ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 56 mins ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Senior Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 56 mins ago
AG
Senior Communications Designer
Adelphi Group
Toronto, ON
- Full-time
The role of a Senior Communications Designer is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 56 mins ago
AG
Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 56 mins ago
AG
Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Campaign Manager (Social) is responsible for the overall campaign performance and execution. Their goal is to provide best in class expertise and recommendations that drive…
Added 56 mins ago
AG
Senior Campaign Manager, Search
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Search is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to…
Added 56 mins ago
AG
Sr. Campaign Manager, SEO
Adelphi Group
Toronto, ON
- Full-time
Partner with the Account Managers to provide insights that inform request for proposals (RFPs), decks, and proposals.
Added 56 mins ago
AG
Account Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Account Manager, Paid Social is responsible for client communication and will develop and oversee execution of digital plans and strategies for our clients. They will also…
Added 56 mins ago
AG
Sr. Campaign Manager, Search
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Search is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to…
Added 56 mins ago
AG
Associate, Integrated Media
Adelphi Group
Toronto, ON
- Full-time
Work with the Integrated Media team and client leads to support the development and execution of social media and influencer strategies and proposals
Added 56 mins ago
AG
Sr. Associate, Digital Activation
Adelphi Group
Toronto, ON
- Full-time
Develop audience targeting, data approach, inventory strategy, tactical recommendation, budget allocation as parts of delivering data-informed & logically-sound proposals
Added 1 hour ago
SI
construction manager
STRABAG Inc.
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
- On-site
…tunnel excavation with qualified personnel. The construction Manager will report on the ground conditions encountered and support measures installed, which will be documented daily. They…

Trane Technologies

Client Services Representative (CSR)

Burnaby, BC, Canada

$50,900.00 - $101,745.00 · Full-time

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Job details

Pay: $50,900.00 - $101,745.00
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

Trane Technologies is hiring a Client Service Representative in Burnaby, BC.

What's In It For You

The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to General Sales Manager in BC, this role sits on the Sales team and partners closely with Sales. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services.

What You Will Do

Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts.
Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, managing bid portal and new lead management.
Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
Identifies and communicates issues, business goals and objectives on all assigned accounts.
Responsible for responding within 24 hours to all customer inquiries and concerns.
Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.
Responsible for customer assurance regarding equipment up-time and reliability.
Assists in creating standard work / cadence for meeting customer needs.
Assists Account Managers with strategic customers as assigned and help develop local vendors.
Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
Local Marketing for sales initiatives (working with our National team at a local level).
Other duties as assigned.

What You Will Bring

Bachelor’s degree or equivalent preferred.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
Needs to understand customers’ accounts receivables, credit, and be able to do basic return on investment calculations.
Customer service capacity a plus.
Must be able to multi-task and think critically in high-stress situations.
Must be able to communicate effectively in person, by phone and through written communication.
Must be proficient with use of the telephone and voice mail, the computer, and other office equipment. Proficiency in use of systems like Salesforce will be important.
Able to work extended hours on occasions when required.
Working knowledge of HVAC systems preferred.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range Or Hourly Base Pay Range

$50,900.00 - $101,745.00

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply About employer

More about this job

Responsibilities

Manage customer satisfaction, retention, and growth across an assigned portfolio by renewing service agreements, identifying sales opportunities, preparing quotations, and following up on leads. Monitor account performance and customer needs, maintain accurate Salesforce pipeline records, and collaborate with sales, estimating, and account teams to deliver reliable service and profitable solutions.

Requirements

A bachelor’s degree or equivalent is preferred, though candidates without a four-year degree are encouraged to apply; practical experience and relevant skills are valued. Candidates should have strong customer service, communication, problem-solving, multitasking, and account-management abilities, be proficient with office technology and preferably Salesforce, understand accounts receivable, credit, and basic ROI calculations, and hold a valid driver’s license with an acceptable driving record; HVAC knowledge is preferred.

Skills

Customer Service
Customer Relationship Building
Contract Renewal
Sales Prospecting
Account Management
Quotation Preparation
Lead Management
Salesforce
Financial Performance Analysis
Accounts Receivable
Credit Knowledge
Return on Investment Calculations
Problem Solving
Critical Thinking
Written and Verbal Communication
HVAC Systems

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Climate Solutions
Sustainability
Service Agreements
Contract Renewal
Customer Satisfaction
Customer Retention
Account Management
Sales Prospecting
Cold Calling
Lead Management
Quick Quotes
Bid Portals
Time and Materials
Quoted Jobs
Proposal Development
Salesforce
Sales Pipeline
Accounts Receivable
Credit
Return on Investment
Equipment Uptime
Equipment Reliability
Local Marketing
Customer Budget Planning
Financial Performance Review
Vendor Development

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