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Added 11 mins ago
BT
Spanish Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals…
Added 16 mins ago
RH
General Manager
Rodd Hotels and Resorts
Charlottetown, PE
- Full-time
Excellent communication, interpersonal, and problem-solving skills, with a customer-centric approach to service delivery
Added 21 mins ago
W
Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 21 mins ago
W
(CAN) Site People Partner (Calgary/RockyView)
Walmart
AB
- Full-time
Responsible for providing a generalist HR service to a business unit covering responsibilities including but not limited to; staffing, training, performance management, associate relations,…
Added 21 mins ago
W
(CAN) Directs Store Delivery Associate (PT)
Walmart
Ancaster, ON
- Part-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 21 mins ago
W
PHARMACY ASSISTANT
Walmart
Portage la Prairie, MB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 21 mins ago
W
Pharmacy Assistant
Walmart
Peterborough, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 22 mins ago
TD
Sales Manager
Target Digital Canada
Vancouver, BC
- Full-time
We are seeking a driven and relationship-oriented Sales Manager to help expand our presence in the BC market. This role is ideal for someone with strong B2B sales experience, particularly…
Added 22 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 23 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Wainwright, AB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 23 mins ago
W
Part time pharmacy assistant
Walmart
Calgary, AB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 23 mins ago
W
Pharmacy Assistant
Walmart
St. Catharines, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 23 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Edmonton, AB
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 23 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Westbank, BC
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 23 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Hamilton, ON
- Part-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 23 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Niagara Falls, ON
- Part-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 23 mins ago
W
Directs Store Delivery Associate (APO Team Associate Claims/DSD/OSA)
Walmart
Olds, AB
- Full-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 23 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Brandon, MB
- Full-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 23 mins ago
W
(CAN) Directs Store Delivery Associate Full Time
Walmart
Thunder Bay, ON
- Full-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 27 mins ago
B
Restaurant Manager
BOOMburger
Charlottetown, PE
- Full-time
The BOOMburger Inc. Restaurant Manager leads the operation of the restaurant. The Restaurant Manager has overall responsibility for directing daily operations, ensuring compliance with…
Added 37 mins ago
Land Stewardship Manager
Natural Resources and Indigenous Futures
Winnipeg, MB
Reporting to the Section Manager of the Habitat & Endangered Species Section, the incumbent is responsible for the leadership, development and management of the Land Stewardship Unit…
Added 39 mins ago
SC
shift supervisor - Store# 04686, PACIFIC RIM STATION
Starbucks Coffee Company
Port Alberni, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
SC
shift supervisor - Store# 23244, 1564 ROYAL YORK ROAD
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
SC
shift supervisor - Store# 57949, SOUTHGATE BLVD & MAYOR MAGRATH
Starbucks Coffee Company
Lethbridge, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
SC
shift supervisor - Store# 59371, 105 CARADOC STREET SOUTH
Starbucks Coffee Company
Strathroy, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Trane Technologies

Client Services Representative (CSR)

Burnaby, BC, Canada

$50,900.00 - $101,745.00 · Full-time

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Job details

Pay: $50,900.00 - $101,745.00
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

Trane Technologies is hiring a Client Service Representative in Burnaby, BC.

What's In It For You

The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to General Sales Manager in BC, this role sits on the Sales team and partners closely with Sales. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services.

What You Will Do

Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts.
Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, managing bid portal and new lead management.
Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
Identifies and communicates issues, business goals and objectives on all assigned accounts.
Responsible for responding within 24 hours to all customer inquiries and concerns.
Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.
Responsible for customer assurance regarding equipment up-time and reliability.
Assists in creating standard work / cadence for meeting customer needs.
Assists Account Managers with strategic customers as assigned and help develop local vendors.
Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
Local Marketing for sales initiatives (working with our National team at a local level).
Other duties as assigned.

What You Will Bring

Bachelor’s degree or equivalent preferred.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
Needs to understand customers’ accounts receivables, credit, and be able to do basic return on investment calculations.
Customer service capacity a plus.
Must be able to multi-task and think critically in high-stress situations.
Must be able to communicate effectively in person, by phone and through written communication.
Must be proficient with use of the telephone and voice mail, the computer, and other office equipment. Proficiency in use of systems like Salesforce will be important.
Able to work extended hours on occasions when required.
Working knowledge of HVAC systems preferred.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range Or Hourly Base Pay Range

$50,900.00 - $101,745.00

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply About employer

More about this job

Responsibilities

Manage customer satisfaction, retention, and growth across an assigned portfolio by renewing service agreements, identifying sales opportunities, preparing quotations, and following up on leads. Monitor account performance and customer needs, maintain accurate Salesforce pipeline records, and collaborate with sales, estimating, and account teams to deliver reliable service and profitable solutions.

Requirements

A bachelor’s degree or equivalent is preferred, though candidates without a four-year degree are encouraged to apply; practical experience and relevant skills are valued. Candidates should have strong customer service, communication, problem-solving, multitasking, and account-management abilities, be proficient with office technology and preferably Salesforce, understand accounts receivable, credit, and basic ROI calculations, and hold a valid driver’s license with an acceptable driving record; HVAC knowledge is preferred.

Skills

Customer Service
Customer Relationship Building
Contract Renewal
Sales Prospecting
Account Management
Quotation Preparation
Lead Management
Salesforce
Financial Performance Analysis
Accounts Receivable
Credit Knowledge
Return on Investment Calculations
Problem Solving
Critical Thinking
Written and Verbal Communication
HVAC Systems

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Climate Solutions
Sustainability
Service Agreements
Contract Renewal
Customer Satisfaction
Customer Retention
Account Management
Sales Prospecting
Cold Calling
Lead Management
Quick Quotes
Bid Portals
Time and Materials
Quoted Jobs
Proposal Development
Salesforce
Sales Pipeline
Accounts Receivable
Credit
Return on Investment
Equipment Uptime
Equipment Reliability
Local Marketing
Customer Budget Planning
Financial Performance Review
Vendor Development

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