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Trane Technologies

Customer Success Manager

Montreal, QC, Canada

$55,800.00 - $114,200.00 · Full-time

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Job details

Pay: $55,800.00 - $114,200.00
Job type: Full-time
Apply by: Dec 9, 2026
Experience: Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where Is The Work

Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.

Customer Success Manager (BrainBox AI)

Job Title: Customer Success Manager

Business Unit: BrainBox AI, a business of Trane Technologies

Location: Montreal, Quebec, Canada (Hybrid / Workplace Presence Model)

Reports To: Customer Success Leader

Language Requirement: Bilingualism (English and French required)

About BrainBox AI & Trane Technologies

At BrainBox AI, a business of Trane Technologies, we are at the forefront of the green building revolution. By combining cutting-edge artificial intelligence with HVAC technology, we enable commercial buildings to autonomously optimize energy consumption, reduce carbon footprints, and improve indoor comfort without human intervention.

As part of Trane Technologies, a global climate innovator, we bring together deep industry expertise and game-changing digital advancement to accelerate global decarbonization and create a sustainable future.

Role Summary

We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you will serve as the primary post-sale strategic partner for a portfolio of commercial real estate and enterprise customers.

In this role, you will lead customer onboarding, drive platform adoption, showcase carbon/energy reduction metrics, and ensure high customer retention and expansion across your accounts.

Key Responsibilities

Account Strategy & Customer Retention
Primary Point of Contact: Serve as the trusted advisor and primary point of contact post-sale, ensuring clients achieve their target outcomes in energy efficiency and sustainability.
Value Demonstration: Conduct periodic Business Reviews (QBRs/EBRs) with building owners, asset managers, and facility executives to present clear ROI, energy savings, and greenhouse gas (GHG) reduction metrics.
Portfolio Health & Renewal: Proactively monitor account health indicators, identify operational or adoption risks early, and partner with internal teams to secure long-term contract renewals.

Adoption & Expansion

Drive Platform Engagement: Partner with customers to embed BrainBox AI insights into their daily building operations and workflows.
Identify Opportunities: Spot customer expansion opportunities (e.g., additional building sites or upgraded feature tiers) and collaborate with Sales/Commercialization teams.
Customer Voice: Serve as the internal voice of the customer, delivering prioritized feedback to Product Management, Engineering, and Operations teams to continuously enhance the BrainBox AI platform.

Operational Excellence

Cross-Functional Alignment: Work closely with Onboarding, Building Digitalization, and Technical Operations teams to ensure smooth site commissioning and AI model deployment.
Issue Escalation: Swiftly address and resolve critical customer issues or operational challenges by pulling in internal technical experts.

Qualifications & Skill Requirements

Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.

Education: Bachelor’s degree in Business, Engineering, Sustainability, or a related field (or equivalent practical experience).

Technical Aptitude: Understanding of SaaS platforms, data-driven software, or commercial building operations (knowledge of HVAC systems, Building Automation Systems/BAS, or ESG metrics is a strong plus).

Language Skills: Bilingualism in French and English is required. Candidates must possess strong written and verbal proficiency in English to collaborate across North American accounts and internal teams, alongside French for local stakeholder engagement.

Communication: Exceptional executive presentation skills with the ability to translate complex technical/AI data into actionable business insights for senior stakeholders.

Workplace Model: Ability to work from the Montreal office under the BrainBox AI Workplace Presence Model (hybrid/in-office collaborative days).

Annual Base Salary Range Or Hourly Base Pay Range

$55,800.00 - $114,200.00

Compensation Type

Salary

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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More about this job

Responsibilities

Serve as the primary post-sale partner for commercial real estate and enterprise customers, leading onboarding, platform adoption, business reviews, and efforts to demonstrate energy savings and emissions reductions. Monitor account health and renewals, identify expansion opportunities, relay customer feedback to internal teams, and coordinate technical support and deployment.

Requirements

Candidates need 3–5 or more years of experience in customer success, account management, or technical advisory in a relevant B2B SaaS, clean technology, energy efficiency, or smart building environment, plus a bachelor's degree or equivalent practical experience. French and English proficiency, strong executive communication skills, and technical aptitude with SaaS, building operations, HVAC, building automation, or ESG metrics are required or valued.

Skills

Customer Success
Account Management
Customer Onboarding
Platform Adoption
Customer Retention
Account Expansion
Business Reviews
ROI Analysis
Energy Efficiency
Sustainability
Executive Presentations
SaaS Platforms
HVAC Systems
Building Automation Systems
Cross-Functional Collaboration
French-English Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

BrainBox AI
Trane Technologies
Customer Success
B2B SaaS
Clean Technology
Smart Buildings
Artificial Intelligence
HVAC
Energy Efficiency
Carbon Reduction
Greenhouse Gas Metrics
Sustainability
Commercial Real Estate
Customer Onboarding
Platform Adoption
Account Health
Contract Renewals
Business Reviews
ROI
Building Automation Systems
ESG Metrics
Building Operations
Site Commissioning
AI Model Deployment
Product Management
Technical Operations
Customer Feedback
French
English

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