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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 9 mins ago
C
FT Petroleum Driver (Highway 16 #313) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
When not delivering product, to report back to the appropriate Ag site manager to assist with operational and customer service duties as required.
Added 9 mins ago
E
Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or…
Added 9 mins ago
International Accessories & Handbag Senior Buying Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Monitor and analyze product performance (weekly sales, weekly best sellers) and make appropriate liquidation recommendations to franchisees
Added 9 mins ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
…incumbent is expected to act in the capacity of a Relationship Manager, within Global Wholesale Operations and own the client service experience by providing knowledgeable and accurate…
Added 9 mins ago
E
Senior Manager, Data Science & Analytics
eBay
Toronto, ON
- Full-time
We are seeking an inspiring Senior Manager, Data Science & Analytics to lead our dynamic team in San Jose. In this role, you will be a technical leader with vision and a domain pioneer. You…
Added 9 mins ago
Bilingual Account Manager
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
…aspects of business daily. You will report to the District Sales Manager. This opportunity is open to candidates located in Montréal’s West Island and South Shore…
Added 9 mins ago
TH
Associé(e) comptoir des entrepreneurs (temps partiel)
The Home Depot Canada
Longueuil, QC
- Part-time
…providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must…
Added 9 mins ago
IF
Senior Product Manager - Social Experience
Ink Foundation
Canada
- Full-time
We’re hiring a Product Manager with deep UX and interaction design expertise to build social experiences around investing and trading at Kraken.
Added 9 mins ago
TH
Lot Associate Part Time - TORONTO CURITY
The Home Depot Canada
Toronto, ON
- Part-time
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Added 9 mins ago
IF
Engineering Manager - Frontend - Krak
Ink Foundation
Canada
- Full-time
We’re looking for a hands-on Engineering Manager to lead a cross-functional Consumer pod focused on building and scaling core Krak experiences. This leader will guide a team of Frontend…
Added 9 mins ago
IF
Product Manager II - Financial Crime Operations
Ink Foundation
Canada
- Full-time
…financial crime. The systems they run on sit within Core Services Product, alongside the engineering teams who build them. That covers alert ingestion, case management, investigator tooling…
Added 9 mins ago
IF
Senior Product Manager - Payments Platform
Ink Foundation
Canada
- Full-time
The team is looking for a product manager to shape the future of this platform, from the architecture underneath to the API layer internal clients build on. At the center is Payward's…
Added 9 mins ago
KA
Senior Influencer Marketing Manager
Karma and Luck
Canada
- Part-time
Karma and Luck is seeking a results-driven Senior Influencer Marketing Manager to build and scale our influencer and creator marketing program across jewelry, spiritual gifts, and home…
Added 9 mins ago
IF
Head of Exchange Infrastructure
Ink Foundation
Canada
- Full-time
We're looking for a Head of Exchange Infrastructure to own the layer every Kraken product is built on: the matching engine, core infrastructure, third-party custody, the algo engine and the…
Added 9 mins ago
IF
Sr Product Manager - Growth Marketing Enablement
Ink Foundation
Canada
- Full-time
…experience in Kraken mobile and web applications. Our flagship product allows our clients to instantly buy, sell, convert any combination of stocks, cryptocurrencies and cash. We are…
Added 9 mins ago
TU
Financial Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The role of the Financial Analyst is to support the Finance Manager by providing data analysis, preliminary hypothesis, and insights to support unit leaders in decision making. With…
Added 9 mins ago
RC
Revit Designer
Randstad Canada
Squamish, BC
- $70,000 to $90,000 CAD / year
- Contract
We are seeking an experienced Revit Designer for a Product Design Specialist position with a client of ours in the modular construction industry. This position will begin as a 6 month…
Added 9 mins ago
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Channel Account Specialist - Western Region
ABB
Coquitlam, BC
- Full-time
…distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure exceptional customer…
Added 9 mins ago
LI
General Refinery / Manufacturing (29) - OPS031 Shift Supervisor
Lantic Inc.
Vancouver, BC
- $95,000 to $105,000 CAD / year
- Full-time
…based at our Vancouver Refinery. Reporting to the Refining Manager, this position is primarily responsible for the supervising and coordinating all the activities in the production area,…
Added 9 mins ago
MB
Senior Account Manager
Martyn Bassett Associates
Mississauga, ON
- Full-time
…out sales and marketing, bringing AI and automation into the product, and expanding beyond its home market. The team is small and has been together a long time, with very little turnover.…
Added 9 mins ago
TG
BIM Inventor Specialist - Toro - R&D
Toro Group of Companies
Concord, ON
- Full-time
…transition is streamlined from design, bill of materials and product fabrication. The position will lead to training and coaching of the production release team on utilizing new software…
Added 9 mins ago
O
Key Account Manager - Fresh Meat
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Key Account Manager - Fresh Meat to join our dynamic team. If you are motivated by the challenge…
Added 9 mins ago
KN
Drupal Developer
Knowledge Network Corporation
Burnaby, BC
- Full-time
…Streaming Platforms and working under the supervision of the Senior Manager of Platform Development & Web Operations, you will build and maintain the Drupal capabilities, APIs and…
Added 9 mins ago
A
Channel Account Specialist - Central Region
ABB
Milton, ON
- Full-time
…distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure exceptional customer…
Added 9 mins ago
L
Customer Success & Implementation Manager
LeapAP
Aurora, ON
- Full-time
…success function. You will also be uniquely situated to help the product team identify opportunities for improvement based on customer…

trane technologies

Customer Success Manager

Montreal, QC, H3C 2M1, Canada

$55,800.00 - $114,200.00 · Full-time

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Job details

Pay: $55,800.00 - $114,200.00
Job type: Full-time
Experience: Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where is the work:

Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.

Customer Success Manager (BrainBox AI)

Job Title: Customer Success Manager

Business Unit: BrainBox AI, a business of Trane Technologies

Location: Montreal, Quebec, Canada (Hybrid / Workplace Presence Model)

Reports To: Customer Success Leader

Language Requirement: Bilingualism (English and French required)

About BrainBox AI & Trane Technologies

At BrainBox AI, a business of Trane Technologies, we are at the forefront of the green building revolution. By combining cutting-edge artificial intelligence with HVAC technology, we enable commercial buildings to autonomously optimize energy consumption, reduce carbon footprints, and improve indoor comfort without human intervention.

As part of Trane Technologies, a global climate innovator, we bring together deep industry expertise and game-changing digital advancement to accelerate global decarbonization and create a sustainable future.

Role Summary

We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you will serve as the primary post-sale strategic partner for a portfolio of commercial real estate and enterprise customers.

In this role, you will lead customer onboarding, drive platform adoption, showcase carbon/energy reduction metrics, and ensure high customer retention and expansion across your accounts.

Key Responsibilities

Account Strategy & Customer Retention
Primary Point of Contact: Serve as the trusted advisor and primary point of contact post-sale, ensuring clients achieve their target outcomes in energy efficiency and sustainability.
Value Demonstration: Conduct periodic Business Reviews (QBRs/EBRs) with building owners, asset managers, and facility executives to present clear ROI, energy savings, and greenhouse gas (GHG) reduction metrics.
Portfolio Health & Renewal: Proactively monitor account health indicators, identify operational or adoption risks early, and partner with internal teams to secure long-term contract renewals.

Adoption & Expansion

Drive Platform Engagement: Partner with customers to embed BrainBox AI insights into their daily building operations and workflows.
Identify Opportunities: Spot customer expansion opportunities (e.g., additional building sites or upgraded feature tiers) and collaborate with Sales/Commercialization teams.
Customer Voice: Serve as the internal voice of the customer, delivering prioritized feedback to Product Management, Engineering, and Operations teams to continuously enhance the BrainBox AI platform.

Operational Excellence

Cross-Functional Alignment: Work closely with Onboarding, Building Digitalization, and Technical Operations teams to ensure smooth site commissioning and AI model deployment.
Issue Escalation: Swiftly address and resolve critical customer issues or operational challenges by pulling in internal technical experts.

Qualifications & Skill Requirements

Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.

Education: Bachelor’s degree in Business, Engineering, Sustainability, or a related field (or equivalent practical experience).

Technical Aptitude: Understanding of SaaS platforms, data-driven software, or commercial building operations (knowledge of HVAC systems, Building Automation Systems/BAS, or ESG metrics is a strong plus).

Language Skills: Bilingualism in French and English is required. Candidates must possess strong written and verbal proficiency in English to collaborate across North American accounts and internal teams, alongside French for local stakeholder engagement.

Communication: Exceptional executive presentation skills with the ability to translate complex technical/AI data into actionable business insights for senior stakeholders.

Workplace Model: Ability to work from the Montreal office under the BrainBox AI Workplace Presence Model (hybrid/in-office collaborative days).

Annual Base Salary Range or Hourly Base Pay Range:

$55,800.00 - $114,200.00

Compensation Type:

Salary

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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More about this job

Responsibilities

The Customer Success Manager will serve as the primary post-sale strategic partner, driving platform adoption and ensuring high customer retention. They will conduct business reviews to demonstrate ROI and energy savings while acting as the internal voice of the customer to enhance the platform.

Requirements

Candidates must have 3-5 years of experience in Customer Success, Account Management, or a related technical field within B2B SaaS or CleanTech. A bachelor's degree is required, along with bilingual proficiency in English and French.

Skills

Customer Success
Account Management
SaaS
CleanTech
Energy Efficiency
Smart Building
HVAC
Building Automation Systems
ESG Metrics
Data Analysis
Executive Presentation
Strategic Planning
Relationship Management
Technical Advisory
Project Management

Benefits

Competitive compensation
Comprehensive benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
CleanTech
Energy Efficiency
Smart Building
HVAC
Building Automation Systems
ESG
Artificial Intelligence
Decarbonization
Account Management
Business Reviews
ROI
GHG Reduction
Customer Retention
Platform Adoption
Technical Operations
Bilingual
Montreal
Trane Technologies
BrainBox AI
Commercial Real Estate
Sustainability
Data-driven
Stakeholder Engagement

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