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Added 13 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Aylmer, ON
- $45,000 to $49,000 CAD / year
- Part-time
…financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric…
Added 13 mins ago
Advanced Metering Infrastructure Architect
Capgemini
Mississauga, ON
…transformation journey. This individual will drive the architecture, strategy, and roadmap for our AMI ecosystem - enabling secure, scalable, and intelligent metering and data management…
Added 13 mins ago
TT
Customer Success Manager
trane technologies
Montreal, QC
- Full-time
We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you…
Added 13 mins ago
F
Strategic Partnerships Manager (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
…a Strategic Partnerships Manager to execute our partnership strategy, develop high-value industry relationships, and identify new sources of revenue beyond our existing…
Added 13 mins ago
K
Director, Lifecycle & Organic Growth
KOHO
Remote, Canada
- Full-time
- Remote
Own the strategy, roadmap and targets for Lifecycle and Organic Growth. You're accountable for business outcomes (registrations, activation, engagement, retention and contribution margin).
Added 13 mins ago
R
Senior Relationship Manager - Royal Distinction
RBC
Toronto, ON
- Full-time
Business Development, Coaching Others, Communication, Customer Acquisition Strategy, Customer Relationship Management (CRM) Strategies, Customer Value Management, Long Term Planning,…
Added 13 mins ago
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Digital Marketing and Retail Growth Specialist
American Iron and Metal
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- Full-time
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Added 13 mins ago
AL
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- Full-time
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Added 28 mins ago
Field Marketing Intern - Summer 2027
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Toronto, ON
…programs, and cross-functional coordination with sales and partner teams. You’ll gain exposure to how marketing directly influences revenue through in-market activities and targeted…
Added 28 mins ago
M
Director, Patient Support Program Operations
McKesson
Mississauga, ON
- Full-time
…remaining days may be worked remotely, subject to team and business…
Added 28 mins ago
Specialist, Employee Benefits
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Demonstrated knowledge of business practices and the link between HR strategy and business strategy
Added 28 mins ago
CW
Content Design Manager
Common Wealth Retirement
Toronto, ON
- Full-time
…expanding network of advisors, for whom we strive to be a true partner in powering the growth of their…
Added 28 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Toronto, ON · Scarborough, ON
…premium environment and stores remain a key part of the JD…
Added 28 mins ago
B
Customer Service Representative
BMO
Campbellford, ON
- Part-time
…Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures…
Added 28 mins ago
B
Customer Service Representative
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Cobourg, ON
- Part-time
…Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures…
Added 28 mins ago
B
NGL Marketer
bp
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- Full-time
Agreements and negotiations, Analytical Thinking, Business Acumen, Commercial Business Development, Continuous Learning, Customer promise execution, Customer service delivery excellence,…
Added 29 mins ago
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Controller, Family Office
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AB · Winnipeg, MB · Regina, SK · Saskatoon, SK · Calgary, AB · Edmonton, Alberta
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Added 29 mins ago
RA
Manager, Impact Measurement and Reporting
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- Full-time
Partner with the Head of Impact Management and AI Strategy to apply automation and AI responsibly, improving the efficiency, scalability and quality of impact measurement and reporting
Added 29 mins ago
B
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- Full-time
Own and grow relationships with C-suite executives, business leaders, and the leaders of AI, Product, Marketing, Design, and Data teams, and position BrainStation as a strategic partner in…
Added 29 mins ago
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- Full-time
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Added 29 mins ago
LF
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Provide executive oversight to legal, compliance, people and corporate services teams, ensuring their portfolios align with business strategy, legal requirements, and governance standards.
Added 44 mins ago
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…early in the project development process and provide input on strategy, vendor/partner selection, scope enhancements, value engineering, risk assessment,…
Added 44 mins ago
IC
Strategy, Lead
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- Full-time
This role is responsible for translating strategy into action by building and running the operating mechanisms that enable us to execute effectively. You will partner closely with the Head…
Added 44 mins ago
MD
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- Full-time
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Added 44 mins ago
BI
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trane technologies

Customer Success Manager

Montreal, QC, H3C 2M1, Canada

$55,800.00 - $114,200.00 · Full-time

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Job details

Pay: $55,800.00 - $114,200.00
Job type: Full-time
Experience: Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.
Posting language: English
Posted: Nov 9, 2026

Original job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to thrive at work and at home.

We boldly go.

Where is the work:

Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.

Customer Success Manager (BrainBox AI)

Job Title: Customer Success Manager

Business Unit: BrainBox AI, a business of Trane Technologies

Location: Montreal, Quebec, Canada (Hybrid / Workplace Presence Model)

Reports To: Customer Success Leader

Language Requirement: Bilingualism (English and French required)

About BrainBox AI & Trane Technologies

At BrainBox AI, a business of Trane Technologies, we are at the forefront of the green building revolution. By combining cutting-edge artificial intelligence with HVAC technology, we enable commercial buildings to autonomously optimize energy consumption, reduce carbon footprints, and improve indoor comfort without human intervention.

As part of Trane Technologies, a global climate innovator, we bring together deep industry expertise and game-changing digital advancement to accelerate global decarbonization and create a sustainable future.

Role Summary

We are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you will serve as the primary post-sale strategic partner for a portfolio of commercial real estate and enterprise customers.

In this role, you will lead customer onboarding, drive platform adoption, showcase carbon/energy reduction metrics, and ensure high customer retention and expansion across your accounts.

Key Responsibilities

Account Strategy & Customer Retention
Primary Point of Contact: Serve as the trusted advisor and primary point of contact post-sale, ensuring clients achieve their target outcomes in energy efficiency and sustainability.
Value Demonstration: Conduct periodic Business Reviews (QBRs/EBRs) with building owners, asset managers, and facility executives to present clear ROI, energy savings, and greenhouse gas (GHG) reduction metrics.
Portfolio Health & Renewal: Proactively monitor account health indicators, identify operational or adoption risks early, and partner with internal teams to secure long-term contract renewals.

Adoption & Expansion

Drive Platform Engagement: Partner with customers to embed BrainBox AI insights into their daily building operations and workflows.
Identify Opportunities: Spot customer expansion opportunities (e.g., additional building sites or upgraded feature tiers) and collaborate with Sales/Commercialization teams.
Customer Voice: Serve as the internal voice of the customer, delivering prioritized feedback to Product Management, Engineering, and Operations teams to continuously enhance the BrainBox AI platform.

Operational Excellence

Cross-Functional Alignment: Work closely with Onboarding, Building Digitalization, and Technical Operations teams to ensure smooth site commissioning and AI model deployment.
Issue Escalation: Swiftly address and resolve critical customer issues or operational challenges by pulling in internal technical experts.

Qualifications & Skill Requirements

Experience: 3–5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.

Education: Bachelor’s degree in Business, Engineering, Sustainability, or a related field (or equivalent practical experience).

Technical Aptitude: Understanding of SaaS platforms, data-driven software, or commercial building operations (knowledge of HVAC systems, Building Automation Systems/BAS, or ESG metrics is a strong plus).

Language Skills: Bilingualism in French and English is required. Candidates must possess strong written and verbal proficiency in English to collaborate across North American accounts and internal teams, alongside French for local stakeholder engagement.

Communication: Exceptional executive presentation skills with the ability to translate complex technical/AI data into actionable business insights for senior stakeholders.

Workplace Model: Ability to work from the Montreal office under the BrainBox AI Workplace Presence Model (hybrid/in-office collaborative days).

Annual Base Salary Range or Hourly Base Pay Range:

$55,800.00 - $114,200.00

Compensation Type:

Salary

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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More about this job

Responsibilities

The Customer Success Manager will serve as the primary post-sale strategic partner, driving platform adoption and ensuring high customer retention. They will conduct business reviews to demonstrate ROI and energy savings while acting as the internal voice of the customer to enhance the platform.

Requirements

Candidates must have 3-5 years of experience in Customer Success, Account Management, or a related technical field within B2B SaaS or CleanTech. A bachelor's degree is required, along with bilingual proficiency in English and French.

Skills

Customer Success
Account Management
SaaS
CleanTech
Energy Efficiency
Smart Building
HVAC
Building Automation Systems
ESG Metrics
Data Analysis
Executive Presentation
Strategic Planning
Relationship Management
Technical Advisory
Project Management

Benefits

Competitive compensation
Comprehensive benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
CleanTech
Energy Efficiency
Smart Building
HVAC
Building Automation Systems
ESG
Artificial Intelligence
Decarbonization
Account Management
Business Reviews
ROI
GHG Reduction
Customer Retention
Platform Adoption
Technical Operations
Bilingual
Montreal
Trane Technologies
BrainBox AI
Commercial Real Estate
Sustainability
Data-driven
Stakeholder Engagement

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