Infrastructure & Cloud Analyst

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary, AB

Department: IT Technical Services

Reports to: Team Lead, Infrastructure

Worker Type: Employee

Schedule Type: Full Time

Work Setting: In-Office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as an Infrastructure & Cloud Analyst. In this position, you will play a key role in supporting and maintaining core systems, IAM and PAM platforms, messaging systems, and backups. You will also provide support of remote desktop technologies, server operating systems, Microsoft related applications/services, security related software, cloud infrastructure and other supporting technologies and monitoring tools while ensuring service reliability and availability for client base.

Key Responsibilities

• Administer, monitor and maintain Windows and Linux servers, virtualization platforms, storage and core services (directory, name resolution and file services) by using monitoring tools and the IT Service Management (ITSM) process, to keep business systems available and meet agreed service levels in both Information Technology (IT) and Operational Technology (OT) environments.
• Build, configure and support Microsoft Cloud resources (subscriptions, virtual networks, virtual machines, storage and identity) based on approved architecture and cloud governance standards, to provide a secure and consistent cloud environment.
• Plan and carry out the migration of applications and workloads from on-premises to Cloud, working with the Infrastructure and Cloud Architect, project managers and application owners, to modernize infrastructure and support the cloud adoption roadmap.
• Develop and maintain scripts and Infrastructure as Code (IaC) templates using PowerShell, Command-Line Interface (CLI), Bicep or Terraform, to standardize builds, reduce manual effort and lower the risk of configuration errors.
• Apply security baselines, patches and vulnerability fixes, and manage least-privilege access, working with the Cyber Security team, to protect company systems and support regulatory assessments and internal and external audits, including evidence collection.
• Manage backup jobs, perform restore tests and take part in disaster recovery exercises based on the business continuity plan, to make sure critical systems and data can be recovered when needed.
• Review performance, capacity and cloud consumption reports, and recommend right-sizing or reserved capacity, to keep the environment efficient and cloud spending within budget.
• Maintain accurate configuration records in the Configuration Management Database (CMDB), diagrams, runbooks and standard operating procedures, and provide second- and third-level support and guidance to Client Services, to support consistent operations and faster issue resolution.

Qualifications and Professional Experience

• Post-secondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Engineering or a related field, or an equivalent combination of education and experience.
• Certifications considered an asset: Microsoft certifications (e.g. AZ-104, AZ-305), Information Technology Infrastructure Library (ITIL) 4 Foundation, Certifications in Storage, Virtual Server, Identity and Access Management (IAM) and Privilege Access Management (PAM) platforms, Infrastructure as Code certification, Cyber Security certifications
• 7 or more years’ experience in networks, servers or infrastructure
• Experience with server backup, software update management software, system monitoring, database software are assets
• Experience with Microsoft Suite of System Management tools.
• General understanding and experience with endpoint protection and other security software would be considered an asset.
• Working knowledge of enterprise change management process.
• Experience with infrastructure in Operational Technology (OT) environments would be highly desirable.
• Software courses in programming scripting languages is an asset.
• Able to write batch files and logon scripts.
• Strong troubleshooting skills. 

Working Conditions

• Willingness and ability to travel as required.
• Must have a valid Class 5 driver’s license.
• May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: Talent@transmountain.com or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

• Valuable experience providing opportunity for professional development and career advancement;
• An opportunity to engage with and learn from some of the most talented and experienced people in the business;
• Competitive compensation;
• Comprehensive benefits programs including flexible benefits, pension and savings plans;
• A place to share a sense of purpose and build relationships;
• Meaningful work that makes a difference;
• An opportunity within the Canadian energy industry.

We value:

• The health, safety and wellness of everyone working in our company;
• Meaningful participation from Indigenous and local communities;
• The commitment and resilience of our people;
• Collaboration and achieving success together. 

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.