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Senior Account Manager
SoTalent
Toronto, ON
- Full-time
We are looking for a Key Account Manager to lead the development and execution of strategic business plans for major retail and commercial accounts. In this role, you will be responsible…
Added 4 mins ago
SS
Sales Advisor
Sienna Senior Living
Whitby, ON
- Full-time
…community, and caring to life. In this capacity, the Sales Advisor plays a critical role in promoting and maintaining the occupancy of the retirement home by building relationships with…
Added 4 mins ago
Financial Advisor - future opportunity, Humboldt, SK
Scotiabank
Humboldt, SK
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal…
Added 4 mins ago
Financial Advisor - future opportunity, Winnipeg area
Scotiabank
Winnipeg, MB
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal…
Added 4 mins ago
Benefits Advisor
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary office is looking for a Benefits Advisor to join our Human Resources team. Reporting to the Total Rewards Supervisor, this role offers an opportunity…
Added 4 mins ago
Wealth Management Intern (Student/New Grad)
The Canada Life Assurance Company
Calgary, AB · Vancouver, BC
…sales team to focus on generating new sales and growing the advisor base. You will also be part of supporting the implementation of multiple territory business…
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Senior Policy Advisor
Government of Alberta
AB
This position provides support to the Strategic Policy branch and unit in the development of forward-looking strategic policy, system planning and legislation impacting the transportation…
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Services Lead, Stores - Full Time
Sephora
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and…
Added 19 mins ago
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Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
…leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who…
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OC
Agent de liaison médicale, Néphrologie / Medical Science Liaison, Nephrology
Otsuka Canada Pharmaceutical Inc.
Canada
- Full-time
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National Senior Manager, Enterprise Employee Relations
Hays
Mississauga, ON
- $134,000 to $176,000 CAD / year
- Full-time
This is an excellent opportunity for a senior Employee Relations professional who enjoys acting as a trusted advisor to leaders, navigating complex workplace matters, and developing…
Added 19 mins ago
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Financial Advisor Intern
Royal Bank of Canada
BC · RICHMOND, British Columbia
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
Added 19 mins ago
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Director, Real Estate
Royal Bank of Canada
Vancouver, BC
- Full-time
As a Director with the Real Estate team, you will be responsible for business development and management of a portfolio of commercial real estate clients, with a primary focus on providing…
Added 19 mins ago
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Account Manager - Chemical Water Treatment Solutions
Veolia Environnement SA
Toronto, ON
- Full-time
…Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental…
Added 34 mins ago
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Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
Real operational ownership of enterprise accounts at the award-winning advisor in carbon markets - voted Best Advisory by Environmental Finance multiple years running
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Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
Support senior leadership with business development initiatives when needed.
Added 34 mins ago
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Evidence Delivery Associate/Manager, Medical Evidence Canada
Brunel
Mississauga, ON
- Full-time
…stakeholders include but not limited to Medical Affairs (e.g., Medical Advisor), Drug Supply, Regulatory, Patient Safety, Legal, Finance, and ESR Governance and Operations. This role…
Added 34 mins ago
HV
Controller
Hockley Valley Resort
Mono, ON
- Full-time
Serve as a trusted financial advisor to the General Manager and Executive Committee, providing timely, accurate, and actionable financial insights.
Added 49 mins ago
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Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
…and offshore delivery organizations. This is a delivery-first leadership role focused on execution, client outcomes, and scaling delivery capabilities rather than pure sales or advisory…
Added 49 mins ago
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Manager, Valuations
MNP
Winnipeg, MB
- Full-time
…accurately measure the value of their operations. As a trusted advisor, you’ll provide independent and reliable business valuations that empower clients to advance their strategic goals and…
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Designated Professional, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 49 mins ago
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Senior Advisor, Operational risks
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior operational risk advisor, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis…
Added 49 mins ago
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Advisor, Procurement and purchasing
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a purchasing and procurement advisor, you help finalize contractual agreements with the organization’s partners for the purchase and rental of goods and services. Your responsibilities…
Added 49 mins ago
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Wealth Management Advisor
Desjardins
Disraeli, QC · Caisse Desjardins du Carrefour des lacs
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 1 hour ago
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Associate Financial Advisor
CIBC
Winnipeg, MB
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…

Trans Mountain

Senior ServiceNow Specialist

Calgary, AB, Canada

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Job details

Apply by: Nov 11, 2026
Experience: 7 years of experience supporting and administering ServiceNow.
Posting language: English
Posted: Oct 27, 2026

Original job description

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary, AB

Department: IT Solutions Delivery & Support

Reports to: Director, Solutions Delivery & Support

Worker Type: Employee

Schedule Type: Full Time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow platform while working closely with business stakeholders, application support teams, developers, and external partners to deliver scalable, efficient, and user-centric solutions that improve service delivery, automate business processes, and ensure platform stability.

As the Senior ServiceNow Specialist, you will serve as a subject matter expert for ServiceNow modules, processes, integrations, and platform best practices while helping drive continuous improvement and platform adoption across the organization.

Key Responsibilities

Administer and maintain the ServiceNow platform and related modules.
Monitor platform health, performance, security and troubleshooting
Support platform upgrades, patching activities, and release management.
Maintain system configurations, workflows, forms, notifications, business rules and documentation.
Configure and enhance ServiceNow capabilities including:
- IT Service Management (ITSM)
- Service Catalog
- CMDB
- HR Service Delivery (HRSD)
- Hardware Asset Management (HAM)
- Strategic Portfolio Management (SPM)
- Customer Service Management (CSM)
Build and maintain workflows using Flow Designer.
Support integration with enterprise systems and third-party applications.
Collaborate with developers and architects on technical solution design.
Gather and document business requirements and translate needs into functional specifications
Facilitate workshops and process-mapping sessions.
Partner with business stakeholders to identify improvement and automation opportunities.
Support User Acceptance Testing (UAT) and solution validation activities.
Ensure platform changes align with governance standards and best practices.
Participate in change management and release planning activities.
Support backlog prioritization and enhancement planning.
Monitor KPIs, SLAs, and operational performance metrics while providing regular operational and governance reporting
Support Performance Analytics and service improvement initiatives.

Qualifications and Professional Experience

Bachelor's degree in information technology, computer science, business or a related discipline (Equivalent combination of education and experience may be considered.)
ITIL Foundation Certification
7 years of experience supporting and administering ServiceNow.
Experience with enterprise SaaS platforms and IT service management processes.
Experience working in Agile and DevOps environments.
Experience working with business stakeholders to deliver process improvements.
Technical Skills:
- ServiceNow Administration and Configuration
- ITSM, Service Catalog, Knowledge Management
- CMDB and Asset Management
- Reporting and Dashboard development
- Change, Incident, Problem, and Request Management
A track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.
Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
Effective communication skills, including the ability to convey information clearly, respectfully, and professionally.
Proven organizational skills with the ability to manage priorities, meet deadlines, and maintain attention to detail in a fast‑paced environment.
Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: Talent@transmountain.com or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

Valuable experience providing opportunity for professional development and career advancement;
An opportunity to engage with and learn from some of the most talented and experienced people in the business;
Competitive compensation;
Comprehensive benefits programs including flexible benefits, pension and savings plans;
A place to share a sense of purpose and build relationships;
Meaningful work that makes a difference;
An opportunity within the Canadian energy industry.

We value:

The health, safety and wellness of everyone working in our company;
Meaningful participation from Indigenous and local communities;
The commitment and resilience of our people;
Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.

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More about this job

Responsibilities

The Senior ServiceNow Specialist is responsible for the administration, configuration, and ongoing support of the ServiceNow platform to ensure operational stability. They will collaborate with stakeholders to deliver scalable, user-centric solutions and drive continuous improvement across the organization.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 7 years of experience in ServiceNow administration. Proficiency in ITIL processes, Agile/DevOps environments, and various ServiceNow modules is required.

Skills

ServiceNow Administration
ITSM
Service Catalog
CMDB
HR Service Delivery
Hardware Asset Management
Customer Service Management
Flow Designer
ITIL
Agile
DevOps
Process Mapping
User Acceptance Testing
Performance Analytics
Technical Solution Design

Benefits

Competitive compensation
Flexible benefits
Pension and savings plans
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
CMDB
HRSD
HAM
SPM
CSM
Flow Designer
ITIL
Agile
DevOps
SaaS
Performance Analytics
UAT
Governance
Release Management
Automation
Pipeline
Energy
Infrastructure
System Configuration
Troubleshooting
KPIs
SLAs
Stakeholder Management
Process Improvement
Documentation
Security
Patching
Backlog Prioritization

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