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Added 11 mins ago
C
Client Engagement Associate - Part-time (15 hours/week)
CIBC
Lacombe, AB
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 11 mins ago
C
Client Engagement Associate - Part-time (15 hours/week)
CIBC
Brampton, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 11 mins ago
Software Developer and CVR Specialist
National Research Council Canada
Ottawa, ON
We are looking for a Software Developer and Cockpit Voice Recorder (CVR) Specialist to join our Aerospace Research Centre at the Flight Research Laboratory’s (FRL) Flight Recorder Playback…
Added 26 mins ago
Vascular & Emergency Medicine Clinical Sales Specialist- Quebec
Teleflex
Quebec, QC
…a dynamic, growth-focused team that offers advanced medical technology solutions that make a lasting impact on…
Added 26 mins ago
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RQ11316 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Quality Assurance Specialist is responsible for the development of test
Added 26 mins ago
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Environmental Specialist
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
SRC’s Rare Earth Processing Facility (REPF) is seeking an Environmental Specialist to support environmental compliance, waste management, permitting, monitoring and reporting activities.…
Added 26 mins ago
VB
Senior Finance Specialist - 12 month contract
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 CAD / hour
- Contract
Use Advanced Excel functions, formulas, pivot tables, data models, and other tools to analyze and report financial information.
Added 26 mins ago
XS
Fixed Wing Technology Specialist
Xcalibur Smart Mapping
Ottawa, ON
- Full-time
Reporting to the Fixed Wing Technology Manager, the Fixed Wing Technology Specialist is responsible for support in the calibration, maintenance, troubleshooting, and repair of the…
Added 26 mins ago
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IAM Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
The Information Security Specialist, Authentication services is responsible for the design, implementation, and operation of secure, scalable authentication and identity solutions across…
Added 57 mins ago
SR
Mill Training Specialist
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
…Research Council (SRC) is Canada’s second largest research and technology organization with 1,400 clients in 16 countries around the world. We help clients from across the world solve…
Added 57 mins ago
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Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Oversee the day-to-day administration of sales compensation programs and provide guidance and support to the Commission Specialist
Added 57 mins ago
M
Senior Payroll and Accounting Specialist
Messagepoint
Toronto, ON
- Full-time
Messagepoint is seeking a detail-oriented and highly organized Senior Payroll and Accounting Specialist to support payroll and finance operations across Canada and the United States.
Added 1 hour ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot
Ottawa, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 1 hour ago
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National Market Sector Lead - Healthcare
WSP
Montreal, QC
- Full-time
…built environment. At Architecture49, we design places that support healing, innovation, community well-being, and operational excellence. We work with health authorities, clinicians,…
Added 1 hour ago
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Commercial Manager
GagaMuller
Regina, SK
- Full-time
…cooling systems, controls, public health, fire protection, specialist equipment and associated testing and commissioning. You will coordinate the General Contractor (GC), MEP cost…
Added 1 hour ago
BI
Senior Jira Administrator With JQL queries EXP
BURGEON IT SERVICES
Toronto, ON
- Contract
We are looking for an experienced Jira & Confluence Specialist with strong hands-on expertise in creating complex JQL (Jira Query Language) queries, developing advanced Jira dashboards, and…
Added 1 hour ago
VE
Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 1 hour ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal UVic policies and standards including relevant…
Added 1 hour ago
S
Intel Server Support Specialist
Systematix
Regina, SK
- $45 to $60 CAD / hour
- Contract
Systematix is currently seeking an Intel Server Support Specialist for our client, a major provincial utility organization, to support its Intelligent Networks & Infrastructure operations…
Added 1 hour ago
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Customer Education Coordinator
PheedLoop
Toronto, ON
- Full-time
The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge…
Added 1 hour ago
TH
Loss Prevention Specialist Full Time (MONCTON)
The Home Depot
Moncton, NB
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 2 hours ago
NS
IMIT Business Analyst - HIM Coding Classification & Terminology Standards
Nova Scotia Health Authority
NS · Nova Scotia, Canada
- Full-time
Degree or diploma in Health Information, Business Analysis, Information Technology or Health Related disciple Consideration may be given to those with equivalent training and relevant…
Added 2 hours ago
IMIT Business Analyst - HIM Coding Classification & Terminology Standards
Nova Scotia Health and IWK Health
All Locations, Nova
Facilitates data submissions as set out by NSH, Department of Health and Wellness and the Canadian Institute for Health Information, working closely with the management team, Information…
Added 3 hours ago
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Electrical Manager
GagaMuller
Regina, SK
- Full-time
With a proven track record working alongside global technology leaders and data centre developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 3 hours ago
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Mechanical Manager
GagaMuller
Regina, SK
- Full-time
With a proven track record working alongside global technology leaders and data centre developers, we combine local expertise with global standards to ensure projects are delivered on time,…

Trans Mountain

Senior ServiceNow Specialist

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 11, 2026
Experience: 7 years of experience supporting and administering ServiceNow.
Posting language: English
Posted: Oct 27, 2026

Original job description

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary, AB

Department: IT Solutions Delivery & Support

Reports to: Director, Solutions Delivery & Support

Worker Type: Employee

Schedule Type: Full Time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow platform while working closely with business stakeholders, application support teams, developers, and external partners to deliver scalable, efficient, and user-centric solutions that improve service delivery, automate business processes, and ensure platform stability.

As the Senior ServiceNow Specialist, you will serve as a subject matter expert for ServiceNow modules, processes, integrations, and platform best practices while helping drive continuous improvement and platform adoption across the organization.

Key Responsibilities

Administer and maintain the ServiceNow platform and related modules.
Monitor platform health, performance, security and troubleshooting
Support platform upgrades, patching activities, and release management.
Maintain system configurations, workflows, forms, notifications, business rules and documentation.
Configure and enhance ServiceNow capabilities including:
- IT Service Management (ITSM)
- Service Catalog
- CMDB
- HR Service Delivery (HRSD)
- Hardware Asset Management (HAM)
- Strategic Portfolio Management (SPM)
- Customer Service Management (CSM)
Build and maintain workflows using Flow Designer.
Support integration with enterprise systems and third-party applications.
Collaborate with developers and architects on technical solution design.
Gather and document business requirements and translate needs into functional specifications
Facilitate workshops and process-mapping sessions.
Partner with business stakeholders to identify improvement and automation opportunities.
Support User Acceptance Testing (UAT) and solution validation activities.
Ensure platform changes align with governance standards and best practices.
Participate in change management and release planning activities.
Support backlog prioritization and enhancement planning.
Monitor KPIs, SLAs, and operational performance metrics while providing regular operational and governance reporting
Support Performance Analytics and service improvement initiatives.

Qualifications and Professional Experience

Bachelor's degree in information technology, computer science, business or a related discipline (Equivalent combination of education and experience may be considered.)
ITIL Foundation Certification
7 years of experience supporting and administering ServiceNow.
Experience with enterprise SaaS platforms and IT service management processes.
Experience working in Agile and DevOps environments.
Experience working with business stakeholders to deliver process improvements.
Technical Skills:
- ServiceNow Administration and Configuration
- ITSM, Service Catalog, Knowledge Management
- CMDB and Asset Management
- Reporting and Dashboard development
- Change, Incident, Problem, and Request Management
A track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.
Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
Effective communication skills, including the ability to convey information clearly, respectfully, and professionally.
Proven organizational skills with the ability to manage priorities, meet deadlines, and maintain attention to detail in a fast‑paced environment.
Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: Talent@transmountain.com or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

Valuable experience providing opportunity for professional development and career advancement;
An opportunity to engage with and learn from some of the most talented and experienced people in the business;
Competitive compensation;
Comprehensive benefits programs including flexible benefits, pension and savings plans;
A place to share a sense of purpose and build relationships;
Meaningful work that makes a difference;
An opportunity within the Canadian energy industry.

We value:

The health, safety and wellness of everyone working in our company;
Meaningful participation from Indigenous and local communities;
The commitment and resilience of our people;
Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.

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More about this job

Responsibilities

The Senior ServiceNow Specialist is responsible for the administration, configuration, and ongoing support of the ServiceNow platform to ensure operational stability. They will collaborate with stakeholders to deliver scalable, user-centric solutions and drive continuous improvement across the organization.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 7 years of experience in ServiceNow administration. Proficiency in ITIL processes, Agile/DevOps environments, and various ServiceNow modules is required.

Skills

ServiceNow Administration
ITSM
Service Catalog
CMDB
HR Service Delivery
Hardware Asset Management
Customer Service Management
Flow Designer
ITIL
Agile
DevOps
Process Mapping
User Acceptance Testing
Performance Analytics
Technical Solution Design

Benefits

Competitive compensation
Flexible benefits
Pension and savings plans
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
CMDB
HRSD
HAM
SPM
CSM
Flow Designer
ITIL
Agile
DevOps
SaaS
Performance Analytics
UAT
Governance
Release Management
Automation
Pipeline
Energy
Infrastructure
System Configuration
Troubleshooting
KPIs
SLAs
Stakeholder Management
Process Improvement
Documentation
Security
Patching
Backlog Prioritization

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