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Added 3 mins ago
CH
Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…research and innovation. You bring both strategic vision and operational excellence, enabling researchers and clinicians to achieve meaningful outcomes that improve patient care and…
Added 3 hours ago
Group Account Director
Superside
Toronto, ON
…biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and…
Added 7 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 7 hours ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
The Senior Workday Architect is the design authority for the University’s Workday platform. The role establishes and governs platform architecture, configuration principles, integration…
Added 7 hours ago
UO
Senior Labour Relations Consultant
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
This role provides senior-level labour relations expertise to support the University’s academic, operational, and strategic objectives. The position acts as a strategic advisor to leaders…
Added 9 hours ago
PC
Data & AI Transformation Director
PwC Canada
Toronto, ON
- Full-time
Establish delivery practices that support scalability, quality, accountability, and operational excellence.
Added 10 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
The BRM drives operational excellence by applying Lean and Six Sigma principles to business processes, technology adoption, and continuous improvement initiatives. The role ensures…
Added 10 hours ago
CU
Senior HR Advisor - Projects
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Director, Human Resources, the Senior HR Advisor - Major Projects provides senior HR advisory support and leads organizational development, workforce planning, change…
Added 11 hours ago
RB
Senior Manager, Operational Risk / IT Risk and Compliance
Royal Bank of Canada
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…
Added 13 hours ago
GL
Director, Enterprise Risk Management
goeasy Ltd.
Mississauga, ON
- Full-time
…strategy, establish risk management frameworks, and partner with senior executives to identify and manage key non-credit risks, strengthen operational resilience, and enable smarter,…
Added 13 hours ago
K
Senior Manager, Food Innovation Technology
KFC
Vaughan, ON
- Full-time
The Senior Food Innovation Technology Manager is the heart of our business and can balance the art and science of innovation, development, and food safety. They have passion for food and…
Added 13 hours ago
TS
Senior HR Generalist
The Sutherland Group of Companies
West Kelowna, BC
- $70,000 to $80,000 CAD / year
- Full-time
The Senior HR Generalist provides comprehensive support across the Team Member lifecycle, partnering closely with leaders and Team Members to deliver effective HR programs, services, and…
Added 14 hours ago
R
Senior Manager, Operational Risk / IT Risk and Compliance
RBC
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…
Added 14 hours ago
FC
Senior DevSecOps Engineer
Fintel Connect
Vancouver, BC
- Full-time
As a Senior DevSecOps Engineer, you will lead the implementation and continuous improvement of cloud security, infrastructure automation, platform reliability, and DevSecOps practices…
Added 15 hours ago
P
Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
Establish delivery practices that support scalability, quality, accountability, and operational excellence.
Added 15 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 15 hours ago
KV
Director, Private Capital Investments
Kilmer Van Nostrand Co. Limited
Toronto, ON
- Full-time
Kilmer Group is a multi-generational platform for business development and investment, built on operational excellence, long-term stewardship, and trusted relationships. Headquartered in…
Added 15 hours ago
CW
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
…in Class” award, reflecting strength in customer experience, operational excellence, and overall market…
Added 15 hours ago
HL
Director, IT - Virtù Hospitality
Harris Leadership Strategies
Winnipeg, MB
- Full-time
…President, the Director IT will ensure technology investments drive operational excellence, business growth, scalability, and successful M&A integration within a largely outsourced IT…
Added 16 hours ago
V
Senior Manager
Visa
Toronto, ON
- Full-time
Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
Added 16 hours ago
B
Regional Vice President, Personal Banking, Toronto East & Pickering
BMO
Toronto, ON
- Full-time
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Added 17 hours ago
E
Senior Engagement Manager
EXL
Canada
- Full-time
Build trusted relationships with client executives and senior business, data, digital, operations, engineering, supply chain, and technology leaders.
Added 17 hours ago
B
Regional Vice President, Personal Banking, Durham
BMO
Whitby, ON
- Full-time
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Added 17 hours ago
KG
Advisor, Contracts and Procurement
Kinross Gold Corporation
Red Lake, ON
- Full-time
The Advisor, Contracts & Procurement is responsible for coordinating procurement and contracting administration activities, ensuring the timely and accurate processing of purchase orders,…
Added 17 hours ago
Y
Senior Manager, Food Innovation Technology
Yum!
Vaughan, ON
- Full-time
The Senior Food Innovation Technology Manager is the heart of our business and can balance the art and science of innovation, development, and food safety. They have passion for food and…

Trans Mountain

Senior ServiceNow Specialist

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 11, 2026
Experience: 7 years of experience supporting and administering ServiceNow.
Posting language: English
Posted: Oct 27, 2026

Original job description

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities. If you are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with us!

Location: Calgary, AB

Department: IT Solutions Delivery & Support

Reports to: Director, Solutions Delivery & Support

Worker Type: Employee

Schedule Type: Full Time

Work Setting: In-office

Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow platform while working closely with business stakeholders, application support teams, developers, and external partners to deliver scalable, efficient, and user-centric solutions that improve service delivery, automate business processes, and ensure platform stability.

As the Senior ServiceNow Specialist, you will serve as a subject matter expert for ServiceNow modules, processes, integrations, and platform best practices while helping drive continuous improvement and platform adoption across the organization.

Key Responsibilities

Administer and maintain the ServiceNow platform and related modules.
Monitor platform health, performance, security and troubleshooting
Support platform upgrades, patching activities, and release management.
Maintain system configurations, workflows, forms, notifications, business rules and documentation.
Configure and enhance ServiceNow capabilities including:
- IT Service Management (ITSM)
- Service Catalog
- CMDB
- HR Service Delivery (HRSD)
- Hardware Asset Management (HAM)
- Strategic Portfolio Management (SPM)
- Customer Service Management (CSM)
Build and maintain workflows using Flow Designer.
Support integration with enterprise systems and third-party applications.
Collaborate with developers and architects on technical solution design.
Gather and document business requirements and translate needs into functional specifications
Facilitate workshops and process-mapping sessions.
Partner with business stakeholders to identify improvement and automation opportunities.
Support User Acceptance Testing (UAT) and solution validation activities.
Ensure platform changes align with governance standards and best practices.
Participate in change management and release planning activities.
Support backlog prioritization and enhancement planning.
Monitor KPIs, SLAs, and operational performance metrics while providing regular operational and governance reporting
Support Performance Analytics and service improvement initiatives.

Qualifications and Professional Experience

Bachelor's degree in information technology, computer science, business or a related discipline (Equivalent combination of education and experience may be considered.)
ITIL Foundation Certification
7 years of experience supporting and administering ServiceNow.
Experience with enterprise SaaS platforms and IT service management processes.
Experience working in Agile and DevOps environments.
Experience working with business stakeholders to deliver process improvements.
Technical Skills:
- ServiceNow Administration and Configuration
- ITSM, Service Catalog, Knowledge Management
- CMDB and Asset Management
- Reporting and Dashboard development
- Change, Incident, Problem, and Request Management
A track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.
Demonstrated ability to work effectively with colleagues and stakeholders from a variety of backgrounds and levels across the organization.
Effective communication skills, including the ability to convey information clearly, respectfully, and professionally.
Proven organizational skills with the ability to manage priorities, meet deadlines, and maintain attention to detail in a fast‑paced environment.
Commitment to inclusive practices and a willingness to contribute positively to a collaborative and supportive workplace culture.

Working Conditions

May need to provide support outside of regular business hours and/or on the weekend.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

At Trans Mountain, we believe in an inclusive, accessible, and barrier free recruitment and selection process for all applicants. If you require an accommodation at any point in the process, please contact us at: Talent@transmountain.com or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy or the designated Talent Acquisition Advisor. Accommodation requests will not affect the assessment of your application or candidacy.

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

Valuable experience providing opportunity for professional development and career advancement;
An opportunity to engage with and learn from some of the most talented and experienced people in the business;
Competitive compensation;
Comprehensive benefits programs including flexible benefits, pension and savings plans;
A place to share a sense of purpose and build relationships;
Meaningful work that makes a difference;
An opportunity within the Canadian energy industry.

We value:

The health, safety and wellness of everyone working in our company;
Meaningful participation from Indigenous and local communities;
The commitment and resilience of our people;
Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.

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More about this job

Responsibilities

The Senior ServiceNow Specialist is responsible for the administration, configuration, and ongoing support of the ServiceNow platform to ensure operational stability. They will collaborate with stakeholders to deliver scalable, user-centric solutions and drive continuous improvement across the organization.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 7 years of experience in ServiceNow administration. Proficiency in ITIL processes, Agile/DevOps environments, and various ServiceNow modules is required.

Skills

ServiceNow Administration
ITSM
Service Catalog
CMDB
HR Service Delivery
Hardware Asset Management
Customer Service Management
Flow Designer
ITIL
Agile
DevOps
Process Mapping
User Acceptance Testing
Performance Analytics
Technical Solution Design

Benefits

Competitive compensation
Flexible benefits
Pension and savings plans
Professional development

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
CMDB
HRSD
HAM
SPM
CSM
Flow Designer
ITIL
Agile
DevOps
SaaS
Performance Analytics
UAT
Governance
Release Management
Automation
Pipeline
Energy
Infrastructure
System Configuration
Troubleshooting
KPIs
SLAs
Stakeholder Management
Process Improvement
Documentation
Security
Patching
Backlog Prioritization

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