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Added 2 hours ago
MM
Policy Analyst
Manitoba Métis Federation
Dauphin, MB
- $57,525 to $70,812 CAD / year
- Full-time
The MMF seeks to fill one full-time Policy Analyst position within our Health & Wellness Department located in Dauphin, MB. The Policy Analyst is responsible for researching opportunities…
Added 2 hours ago
AI
IT Service Desk Analyst
AutoCanada Inc.
Edmonton, AB
- Up to $55,000 CAD / year
- Full-time
Added 2 hours ago
3S
Digital Media Analyst
369 Secure Ltd.
North York, ON
- From $40 CAD / hour
- Full-time
- On-site
Write and edit press releases, newsletter and communications materials
Added 5 hours ago
SP
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
Communications: Communicate compensation program details with clarity and confidence, tailoring messaging for diverse audiences - from technical teams to senior leadership - to build…
Added 6 hours ago
C
Business Systems Analyst, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
Join our CIBC Technology Operations team as a Business Systems Analyst. This is a great opportunity to be a part of an innovation-focused team that is helping to drive CIBC’s digital…
Added 7 hours ago
B
Inventory Analyst
BGIS
Calgary, AB
- Full-time
The Inventory Analyst is a head office role that supports effective inventory governance and financial control across a large retail site network. The role reviews physical inventory audit…
Added 7 hours ago
IC
Senior Business Systems Analyst (ServiceNow)
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems.…
Added 9 hours ago
CI
Analyste Junior E3 / Junior E3 Analyst
Calian in Space & Technology
Montreal, QC
- Full-time
Added 9 hours ago
FT
Sales Operations Coordinator
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Vaudreuil-Dorion, QC
- Full-time
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 13 hours ago
R
Advisor - Analyst, Logistics Strategy and Optimization (Hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
Reporting to the Manager, Logistics Flow Optimization, the Logistics Analyst plays a key role in designing and optimizing logistics flows across RONA’s supply chain. The incumbent acts as…
Added 14 hours ago
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Director, Product Management
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 14 hours ago
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Director, Product Management
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Director of Product Management to lead the strategy, growth, and evolution of OpenText Communications, our enterprise customer communications management portfolio.
Added 14 hours ago
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Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
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Added 15 hours ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
Minimum two (2) years of experience installing, configuring, maintaining, and supporting network infrastructure and communications systems.
Added 15 hours ago
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Sr Analyst II Service Management (Onsite Quebec Location)
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QC · CAN QC Client Site (CSC Location)
- Full-time
Job Description – Major Incident Management Analyst
Added 15 hours ago
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Sr. Infrastructure Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Public Service Delivery is seeking for Senior Infrastructure Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning…
Added 16 hours ago
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Quality Assurance Analyst
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- Full-time
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Added 16 hours ago
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Sr Analyst II Service Management (onsite Quebec)
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
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Added 16 hours ago
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Member Services Clerk (Clerk B)
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- Full-time
Reporting to the Manager, Communications, the Member Services Clerk (Clerk B) provides clerical and basic calculation support to Member Services by gathering and analyzing data, processing…
Added 16 hours ago
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Senior Analyst, Investor Relations
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- Full-time
…TransAlta’s engagement with capital markets. As the Senior Analyst, Investor Relations, you will help shape how the Company’s strategy, performance and capital allocation are communicated…
Added 16 hours ago
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Cybersecurity Data Analytics & AI Analyst - 12-Month Internship
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Assist in preparing reports, presentations, and stakeholder communications for cybersecurity governance and assurance activities.
Added 17 hours ago
Sr. Infrastructure Analyst
Public Service Delivery
Winnipeg, MB
The Department of Public Service Delivery is seeking for Senior Infrastructure Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning…
Added 17 hours ago
MG
Business Analyst
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Explore and recommend new data sources (internal and external) and perform secondary research using a variety of sources (e.g., analyst reports, market research reports, news articles)
Added 17 hours ago
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Actuarial Analyst I
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Pricing Manager, the Actuarial Analyst helps establish the rating strategy for all products and all insurers for a given region; the Analyst contributes to the on-going and…
Added 17 hours ago
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Senior Workday ERP Analyst- FR
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The Senior Workday ERP Analyst is a functional and technical partner to the Altasciences Accounting and Finance teams. This role owns complex configuration, support, and continuous…

TRANS-NORTHERN PIPELINES

Analyst, IT Support

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US

Trans-Northern Pipelines Inc. (Trans-Northern) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International Airport; and refineries in Nanticoke, Ont., and Montreal to the Greater Toronto Area (GTA), with lateral pipelines to Ottawa as well as to Pearson International Airport and Pierre-Elliot Trudeau International Airport. We are committed to operating in a safe and environmentally responsible manner to protect the public, the environment, and the pipelines.

WHAT’S IN IT FOR YOU?

We take pride in being a Canadian organization that fosters a community of dedicated, collaborative, and safety-minded professionals. The company is backed by three major shareholders, all of whom are Fortune 500 companies and prominent leaders in the North American oil and gas industry.

As a purpose-driven company, we understand the importance of supporting the communities in which we operate. In addition to our flexible work environment, Trans-Northern provides fulfilling opportunities for personal growth, learning, and contribution. We make safety a way of life, as it’s embedded in our culture and the way we work. With a philosophy that no job is so important, no task so urgent that it cannot be completed safely the right way, every day. Joining our team means being part of an environment where you are valued, respected, and supported. Explore our commitments and community investments to learn more.

POSITION SUMMARY:

Solve problems. Support people. Improve technology.

If you’re an IT professional who enjoys solving problems, helping people, and finding better ways to use technology, this could be the opportunity for you. As Analyst, IT Support, you’ll be a key point of contact for employees, providing hands-on technical support while also contributing to IT projects, technology initiatives, security, and continuous improvement.

Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new technologies, and help deliver reliable solutions that meet the needs of the business.

KEY RESPONSIBILITIES:

Monitor the IT Help mailbox and phone line, responding promptly to user requests and providing timely technical support.
Triage, prioritize, troubleshoot, and resolve issues involving hardware, software, peripherals, and IT services.
Set up, configure, deploy, replace, and support computers, monitors, printers, and other IT equipment in accordance with established standards.
Manage IT equipment requests, including assignment, tracking, replacement, return, and inventory records.
Gather information and escalate complex or unresolved issues to the appropriate IT team member, providing the details required for timely resolution.
Identify user needs and develop or update documentation, training materials, and user guidance.
Support the planning, implementation, testing, and completion of IT projects and technology initiatives.
Collaborate with IT team members, business stakeholders, and vendors to support project objectives and deliver effective solutions.
Research and evaluate IT products, applications, services, and emerging technologies, providing recommendations based on business needs.
Test new technologies and solutions, document results, and identify issues, risks, and opportunities for improvement.
Contribute to continuous improvement of IT services, processes, and solutions to improve efficiency and the user experience.
Maintain project documentation, user communications, and related administrative records.
Support IT asset management and system access in accordance with operational requirements, policies, and security controls.
Monitor and respond to reported phishing attempts and potential cybersecurity incidents, escalating concerns and supporting appropriate mitigation.
Identify potential IT vulnerabilities, risks, and threats and assist with implementing appropriate mitigation measures.

QUALIFICATIONS:

Must-haves (minimum requirements):

3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Hands-on experience supporting Windows, Microsoft 365, computer hardware, peripherals, printers and mobile devices.
Post-secondary diploma or degree in Information Technology, Computer Science, Computer Systems Technology, or equivalent education.
Experience using an IT service management or ticketing system to manage and track user requests.
Strong troubleshooting, analytical and problem-solving skills to resolve network and connectivity issues, with the ability to prioritize issues and determine when escalation is required.
Strong customer service and communication skills, with the ability to explain technical information clearly to users.
Highly organized and able to manage multiple priorities while maintaining accurate documentation and records.
Solid understanding of computer systems, mobile devices, peripherals, and related technologies
Alignment with our values of safety above all else, respect, trust, results focused, decisiveness, and lifelong learning.

Preference for:

Working knowledge of office productivity and IT support tools, including Zscaler, NinjaOne, VoIP systems, remote-support solutions and cloud computing.
Familiarity with Microsoft Intune, ITIL/service management practices and cybersecurity principles.

WORKING CONDITIONS AND OTHER IMPORTANT INFORMATION:

Trans-Northern offers a flexible work policy that allows for hybrid or remote work arrangements. This role requires the employee to work 1 to 2 days per week in the office.
This position is based out of the Richmond Hill office, located at 310-45 Vogell Road.
Hours of work are a regular 35-hour work week, Monday to Friday, with the potential for extended work hours and on-call support based on business needs.
A valid driver’s licence as occasional travel to other locations may be required.
Collaborating with exceptional teammates to make a positive impact.
Competitive base salary and an annual incentive program with a pay for performance philosophy.
Comprehensive company-paid benefits package.
Rewarding Defined Benefit pension and Savings Plan with a matching component.
Comprehensive time-off policy offering a generous allocation of vacation days, as well as additional company-designated and flexible days off.

Stay connected to us:

Join our Talent Community

We appreciate the interest of all applicants. As an equal opportunity employer, we encourage applications from qualified individuals and are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. Accessibility accommodations are available upon request.

Please note that only applicants closely matching the skills, qualifications, and requirements for available positions will be contacted for further follow-up and potential interviews.

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More about this job

Responsibilities

The Analyst, IT Support will provide hands-on technical support to employees while managing hardware, software, and IT equipment inventory. They will also contribute to IT projects, security initiatives, and the continuous improvement of IT services and documentation.

Requirements

Candidates must have at least 3 years of technical support experience and a post-secondary diploma or degree in Information Technology or a related field. Proficiency in Windows, Microsoft 365, and IT service management ticketing systems is required.

Skills

Technical support
Troubleshooting
Windows
Microsoft 365
Hardware support
IT service management
Analytical skills
Problem-solving
Customer service
Communication skills
IT asset management
Cybersecurity
Documentation
Project support
Network connectivity
Mobile device support

Benefits

Competitive base salary
Annual incentive program
Defined benefit pension
Savings plan with matching component
Generous vacation allocation
Flexible work policy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
Microsoft 365
Hardware
Peripherals
IT Service Management
Ticketing System
Zscaler
NinjaOne
VoIP
Cloud Computing
Microsoft Intune
ITIL
Cybersecurity
Phishing
Network Connectivity
Asset Management
Technical Troubleshooting
Documentation
Project Implementation
Information Technology
Computer Science
Computer Systems Technology
Remote Support
Infrastructure

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