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Added 13 mins ago
MU
Financial Analyst
McGill University
Sherbrooke, QC
- Full-time
Faculty / Unit: School of Continuing Studies / Deans Office
Added 13 mins ago
C
Experienced Analyst, Corporate Finance and M&A
CAE
Montreal, QC
- Full-time
Technical Skills: Experience building financial models and proficiency in Microsoft Office (Excel, PowerPoint, Word)
Added 13 mins ago
CT
Financial Analyst, Margin Retail Accounting
Canadian Tire Corporation
Toronto, ON
- Full-time
Minimum 1-3 years experience in a medium/large company at a Financial Analyst/Accountant level, with strong IFRS knowledge.
Added 27 mins ago
C
NEW GRAD Junior Project Manager/ Business Analyst
CGI
Toronto, ON
- Full-time
Recent graduate or junior professional from Business, Information Technology, Computer Science, Engineering, Management, Project Management, or a related program.
Added 28 mins ago
Senior ARS Monitoring Analyst
AESO
Calgary, AB · KPMG Tower
We are looking for a Senior ARS Monitoring Analyst to join our External Compliance Monitoring – Alberta Reliability Standards (ECM-ARS) team. Reporting to the Team Lead, ARS Monitoring…
Added 28 mins ago
E
Senior Analyst, Finance Systems
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager – Finance Systems, the Senior Analyst – Finance Systems will be responsible for assisting with Workday financial system configuration, reporting and…
Added 43 mins ago
IF
.NET Programmer Analyst
iA Financial Group
Quebec, QC
- Full-time
iA Financial Group is looking for a versatile Application Programmer Analyst (.NET) to join the Agent Compensation sector within the Odyssey Train. You will become part of a team driven by…
Added 43 mins ago
HH
Clerk II
Halton Healthcare
Oakville, ON
- Part-time
The Cancer Clinic at Oakville Trafalgar Memorial Hospital is a well-established program dedicated to providing comprehensive cancer care. It is located on the 2nd floor of the North…
Added 58 mins ago
RJ
Senior Analyst, Third Party Risk Management Contract
Raymond James Ltd.
Vancouver, BC
- Contract
Raymond James Ltd. is seeking a Senior Analyst Supplier Risk Management to work in our Vancouver office.
Added 58 mins ago
SI
Senior Analyst, Integrated Business Planning (IBP)
Saputo Inc.
Georgetown, ON
- Full-time
Saputo is seeking a Senior Analyst in the Integrated Business Planning (IBP) team for an existing 18 month contract opportunity within our organization. As a Senior Analyst, you will work…
Added 58 mins ago
Senior Business Analyst
World Vision Canada
Mississauga, ON
The Senior Business Analyst, Enterprise Data holds the end-to-end view of how World Vision Canada's core business processes and the information supporting them fit together across…
Added 58 mins ago
UO
Student Financial Business Support Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst is a critical role, responsible for campus and/or university-wide student financial support programs, performing specialized and complex financial…
Added 1 hour ago
C
Financial Analyst, Product Control
CIBC
Toronto, ON
- Full-time
Relationship management – possess good teamwork, partnership and relationship building skills sufficient to act in a collaborative manner given team members and stakeholders different…
Added 1 hour ago
C
Client Services, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
You can demonstrate experience in Microsoft Office, including Excel for data analysis, reporting, and organizing information. It’s an asset if you have experience working with workflow or…
Added 1 hour ago
C
Analyst, Corporate Finance and M&A
CAE
Montreal, QC
- Full-time
Strong financial modeling skills and proficiency in Microsoft Office (Excel, PowerPoint, Word)
Added 1 hour ago
O
Senior Analyst, Research Operations
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
Position: Senior Analyst, Research Operations
Added 1 hour ago
IT Support Analyst
Lawson Lundell
Vancouver, BC
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and…
Added 1 hour ago
S
Geospatial Analyst
Stantec
Waterloo, ON
- Full-time
We are seeking a talented Geospatial Analyst to join our team. You will be part of a collaborative group of GIS Specialists and Data Services professionals who deliver innovative solutions…
Added 1 hour ago
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Sr Analyst, Financial Consolidation & Reporting
Definity Insurance Company
Waterloo, ON
- Full-time
Reporting to the Manager, Regulatory Reporting, this Senior Financial Analyst (“SFA”) position is a key member of the finance team. This role provides opportunities for cross-functional…
Added 1 hour ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
…collaborative. While not a traditional technical position, the analyst must be comfortable working within ERP systems, interpreting operational data, and partnering with cross-functional…
Added 1 hour ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 2 hours ago
NF
Business management analyst
Newway Formwork Inc.
Calgary, AB
- From $46.7 CAD / hour
- Full-time
- On-site
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Added 2 hours ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Junior IT Analyst supports day-to-day technology operations while helping transform financial and operational data into accurate, meaningful reports and dashboards. This role is suited…
Added 2 hours ago
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Digital - Senior Analyst / Analyst, Email Marketing
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Vancouver, BC · Toronto, ON
- Full-time
…responsible for executing exceptional subscriber and channel management while driving traffic, revenue, and loyalty through our DTC channels. As the Senior Analyst / Analyst, Email…
Added 2 hours ago
M
Analyst, Consulting Services
MNP
Regina, SK · Saskatoon, SK
- Full-time
Perform financial modeling, business planning, feasibility studies, strategic planning, operational planning, program reviews, program redesigns and other forms of management consulting

TRANS-NORTHERN PIPELINES

Analyst, IT Support

Richmond Hill, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US

Trans-Northern Pipelines Inc. (Trans-Northern) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International Airport; and refineries in Nanticoke, Ont., and Montreal to the Greater Toronto Area (GTA), with lateral pipelines to Ottawa as well as to Pearson International Airport and Pierre-Elliot Trudeau International Airport. We are committed to operating in a safe and environmentally responsible manner to protect the public, the environment, and the pipelines.

WHAT’S IN IT FOR YOU?

We take pride in being a Canadian organization that fosters a community of dedicated, collaborative, and safety-minded professionals. The company is backed by three major shareholders, all of whom are Fortune 500 companies and prominent leaders in the North American oil and gas industry.

As a purpose-driven company, we understand the importance of supporting the communities in which we operate. In addition to our flexible work environment, Trans-Northern provides fulfilling opportunities for personal growth, learning, and contribution. We make safety a way of life, as it’s embedded in our culture and the way we work. With a philosophy that no job is so important, no task so urgent that it cannot be completed safely the right way, every day. Joining our team means being part of an environment where you are valued, respected, and supported. Explore our commitments and community investments to learn more.

POSITION SUMMARY:

Solve problems. Support people. Improve technology.

If you’re an IT professional who enjoys solving problems, helping people, and finding better ways to use technology, this could be the opportunity for you. As Analyst, IT Support, you’ll be a key point of contact for employees, providing hands-on technical support while also contributing to IT projects, technology initiatives, security, and continuous improvement.

Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new technologies, and help deliver reliable solutions that meet the needs of the business.

KEY RESPONSIBILITIES:

Monitor the IT Help mailbox and phone line, responding promptly to user requests and providing timely technical support.
Triage, prioritize, troubleshoot, and resolve issues involving hardware, software, peripherals, and IT services.
Set up, configure, deploy, replace, and support computers, monitors, printers, and other IT equipment in accordance with established standards.
Manage IT equipment requests, including assignment, tracking, replacement, return, and inventory records.
Gather information and escalate complex or unresolved issues to the appropriate IT team member, providing the details required for timely resolution.
Identify user needs and develop or update documentation, training materials, and user guidance.
Support the planning, implementation, testing, and completion of IT projects and technology initiatives.
Collaborate with IT team members, business stakeholders, and vendors to support project objectives and deliver effective solutions.
Research and evaluate IT products, applications, services, and emerging technologies, providing recommendations based on business needs.
Test new technologies and solutions, document results, and identify issues, risks, and opportunities for improvement.
Contribute to continuous improvement of IT services, processes, and solutions to improve efficiency and the user experience.
Maintain project documentation, user communications, and related administrative records.
Support IT asset management and system access in accordance with operational requirements, policies, and security controls.
Monitor and respond to reported phishing attempts and potential cybersecurity incidents, escalating concerns and supporting appropriate mitigation.
Identify potential IT vulnerabilities, risks, and threats and assist with implementing appropriate mitigation measures.

QUALIFICATIONS:

Must-haves (minimum requirements):

3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Hands-on experience supporting Windows, Microsoft 365, computer hardware, peripherals, printers and mobile devices.
Post-secondary diploma or degree in Information Technology, Computer Science, Computer Systems Technology, or equivalent education.
Experience using an IT service management or ticketing system to manage and track user requests.
Strong troubleshooting, analytical and problem-solving skills to resolve network and connectivity issues, with the ability to prioritize issues and determine when escalation is required.
Strong customer service and communication skills, with the ability to explain technical information clearly to users.
Highly organized and able to manage multiple priorities while maintaining accurate documentation and records.
Solid understanding of computer systems, mobile devices, peripherals, and related technologies
Alignment with our values of safety above all else, respect, trust, results focused, decisiveness, and lifelong learning.

Preference for:

Working knowledge of office productivity and IT support tools, including Zscaler, NinjaOne, VoIP systems, remote-support solutions and cloud computing.
Familiarity with Microsoft Intune, ITIL/service management practices and cybersecurity principles.

WORKING CONDITIONS AND OTHER IMPORTANT INFORMATION:

Trans-Northern offers a flexible work policy that allows for hybrid or remote work arrangements. This role requires the employee to work 1 to 2 days per week in the office.
This position is based out of the Richmond Hill office, located at 310-45 Vogell Road.
Hours of work are a regular 35-hour work week, Monday to Friday, with the potential for extended work hours and on-call support based on business needs.
A valid driver’s licence as occasional travel to other locations may be required.
Collaborating with exceptional teammates to make a positive impact.
Competitive base salary and an annual incentive program with a pay for performance philosophy.
Comprehensive company-paid benefits package.
Rewarding Defined Benefit pension and Savings Plan with a matching component.
Comprehensive time-off policy offering a generous allocation of vacation days, as well as additional company-designated and flexible days off.

Stay connected to us:

Join our Talent Community

We appreciate the interest of all applicants. As an equal opportunity employer, we encourage applications from qualified individuals and are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. Accessibility accommodations are available upon request.

Please note that only applicants closely matching the skills, qualifications, and requirements for available positions will be contacted for further follow-up and potential interviews.

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More about this job

Responsibilities

The Analyst, IT Support will provide hands-on technical support to employees while managing hardware, software, and IT equipment inventory. They will also contribute to IT projects, security initiatives, and the continuous improvement of IT services and documentation.

Requirements

Candidates must have at least 3 years of technical support experience and a post-secondary diploma or degree in Information Technology or a related field. Proficiency in Windows, Microsoft 365, and IT service management ticketing systems is required.

Skills

Technical support
Troubleshooting
Windows
Microsoft 365
Hardware support
IT service management
Analytical skills
Problem-solving
Customer service
Communication skills
IT asset management
Cybersecurity
Documentation
Project support
Network connectivity
Mobile device support

Benefits

Competitive base salary
Annual incentive program
Defined benefit pension
Savings plan with matching component
Generous vacation allocation
Flexible work policy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
Microsoft 365
Hardware
Peripherals
IT Service Management
Ticketing System
Zscaler
NinjaOne
VoIP
Cloud Computing
Microsoft Intune
ITIL
Cybersecurity
Phishing
Network Connectivity
Asset Management
Technical Troubleshooting
Documentation
Project Implementation
Information Technology
Computer Science
Computer Systems Technology
Remote Support
Infrastructure

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