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Added 52 mins ago
RB
Senior Cyber Security Network Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Network Security Analyst will support leadership and utilize organizational change management practices, including operational processes and tools to support business-as-usual…
Added 2 hours ago
TM
Senior Information Security Analyst
Toronto Metropolitan University
Toronto, ON
- Full-time
The Senior Information Security Analyst provides security expertise to clients. The Senior Information Security Analyst manages compliance initiatives, and coordinates security activities…
Added 5 hours ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…
Added 12 hours ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
Title: Senior Financial Analyst, Infrastructure Funds
Added 13 hours ago
NV
Intermediate Security & Network Analyst (ID#5558)
New Value Solutions
Surrey, BC · South Surrey, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking an Intermediate Security & Network Analyst to provide part-time Tier 2 security, network, and IT operations support. This…
Added 13 hours ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst.
Added 15 hours ago
HA
Energy Infrastructure Analyst
H.H. Angus & Associates Ltd.
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are seeking an Energy Infrastructure Analyst who can combine energy, financial and commercial analysis with project delivery and pursuit support. The role will help turn early client…
Added 16 hours ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Education: A recently completed Bachelor’s or Master’s degree in STEM, Environmental Science, Sustainable Infrastructure, Engineering, Economics, or a related discipline.
Added 16 hours ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
Act as a technical lead or senior technical contributor on approved projects, enhancements, and strategic initiatives.
Added 17 hours ago
TP
Analyst, IT Support
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new…
Added 17 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 17 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 17 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 17 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 17 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 17 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 18 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 18 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 18 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 18 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 18 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 18 hours ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
The Senior Business Analyst works in a matrixed and collaborative environment with other Digital Experience Family members and multiple delivery partners, to connect business subject matter…
Added 18 hours ago
HP
Sr Manager, Business Analytics
Hill's Pet Nutrition
Toronto, ON
- $143,100 to $166,950 CAD / year
- Full-time
…thinking, and people leadership, with significant exposure to senior stakeholders across Hill’s and the broader Colgate-Palmolive…
Added 19 hours ago
DT
Senior Analyst, Network Service Delivery - Canada Only
Dell Technologies
Quebec, QC
- Full-time
Senior Analyst, Network Services Delivery (Canada Only)
Added 19 hours ago
SB
Senior Regulatory Analyst
South Bow
Calgary, AB · Manulife Place
- Full-time
South Bow is seeking a Senior Regulatory Analyst to support the regulatory process on the Prairie Connector Project. Reporting to the Manager, Regulatory, this role will support the…

TRANS-NORTHERN PIPELINES

Analyst, IT Support

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US

Trans-Northern Pipelines Inc. (Trans-Northern) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International Airport; and refineries in Nanticoke, Ont., and Montreal to the Greater Toronto Area (GTA), with lateral pipelines to Ottawa as well as to Pearson International Airport and Pierre-Elliot Trudeau International Airport. We are committed to operating in a safe and environmentally responsible manner to protect the public, the environment, and the pipelines.

WHAT’S IN IT FOR YOU?

We take pride in being a Canadian organization that fosters a community of dedicated, collaborative, and safety-minded professionals. The company is backed by three major shareholders, all of whom are Fortune 500 companies and prominent leaders in the North American oil and gas industry.

As a purpose-driven company, we understand the importance of supporting the communities in which we operate. In addition to our flexible work environment, Trans-Northern provides fulfilling opportunities for personal growth, learning, and contribution. We make safety a way of life, as it’s embedded in our culture and the way we work. With a philosophy that no job is so important, no task so urgent that it cannot be completed safely the right way, every day. Joining our team means being part of an environment where you are valued, respected, and supported. Explore our commitments and community investments to learn more.

POSITION SUMMARY:

Solve problems. Support people. Improve technology.

If you’re an IT professional who enjoys solving problems, helping people, and finding better ways to use technology, this could be the opportunity for you. As Analyst, IT Support, you’ll be a key point of contact for employees, providing hands-on technical support while also contributing to IT projects, technology initiatives, security, and continuous improvement.

Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new technologies, and help deliver reliable solutions that meet the needs of the business.

KEY RESPONSIBILITIES:

Monitor the IT Help mailbox and phone line, responding promptly to user requests and providing timely technical support.
Triage, prioritize, troubleshoot, and resolve issues involving hardware, software, peripherals, and IT services.
Set up, configure, deploy, replace, and support computers, monitors, printers, and other IT equipment in accordance with established standards.
Manage IT equipment requests, including assignment, tracking, replacement, return, and inventory records.
Gather information and escalate complex or unresolved issues to the appropriate IT team member, providing the details required for timely resolution.
Identify user needs and develop or update documentation, training materials, and user guidance.
Support the planning, implementation, testing, and completion of IT projects and technology initiatives.
Collaborate with IT team members, business stakeholders, and vendors to support project objectives and deliver effective solutions.
Research and evaluate IT products, applications, services, and emerging technologies, providing recommendations based on business needs.
Test new technologies and solutions, document results, and identify issues, risks, and opportunities for improvement.
Contribute to continuous improvement of IT services, processes, and solutions to improve efficiency and the user experience.
Maintain project documentation, user communications, and related administrative records.
Support IT asset management and system access in accordance with operational requirements, policies, and security controls.
Monitor and respond to reported phishing attempts and potential cybersecurity incidents, escalating concerns and supporting appropriate mitigation.
Identify potential IT vulnerabilities, risks, and threats and assist with implementing appropriate mitigation measures.

QUALIFICATIONS:

Must-haves (minimum requirements):

3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Hands-on experience supporting Windows, Microsoft 365, computer hardware, peripherals, printers and mobile devices.
Post-secondary diploma or degree in Information Technology, Computer Science, Computer Systems Technology, or equivalent education.
Experience using an IT service management or ticketing system to manage and track user requests.
Strong troubleshooting, analytical and problem-solving skills to resolve network and connectivity issues, with the ability to prioritize issues and determine when escalation is required.
Strong customer service and communication skills, with the ability to explain technical information clearly to users.
Highly organized and able to manage multiple priorities while maintaining accurate documentation and records.
Solid understanding of computer systems, mobile devices, peripherals, and related technologies
Alignment with our values of safety above all else, respect, trust, results focused, decisiveness, and lifelong learning.

Preference for:

Working knowledge of office productivity and IT support tools, including Zscaler, NinjaOne, VoIP systems, remote-support solutions and cloud computing.
Familiarity with Microsoft Intune, ITIL/service management practices and cybersecurity principles.

WORKING CONDITIONS AND OTHER IMPORTANT INFORMATION:

Trans-Northern offers a flexible work policy that allows for hybrid or remote work arrangements. This role requires the employee to work 1 to 2 days per week in the office.
This position is based out of the Richmond Hill office, located at 310-45 Vogell Road.
Hours of work are a regular 35-hour work week, Monday to Friday, with the potential for extended work hours and on-call support based on business needs.
A valid driver’s licence as occasional travel to other locations may be required.
Collaborating with exceptional teammates to make a positive impact.
Competitive base salary and an annual incentive program with a pay for performance philosophy.
Comprehensive company-paid benefits package.
Rewarding Defined Benefit pension and Savings Plan with a matching component.
Comprehensive time-off policy offering a generous allocation of vacation days, as well as additional company-designated and flexible days off.

Stay connected to us:

Join our Talent Community

We appreciate the interest of all applicants. As an equal opportunity employer, we encourage applications from qualified individuals and are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. Accessibility accommodations are available upon request.

Please note that only applicants closely matching the skills, qualifications, and requirements for available positions will be contacted for further follow-up and potential interviews.

Apply About employer

More about this job

Responsibilities

The Analyst, IT Support will provide hands-on technical support to employees while managing hardware, software, and IT equipment inventory. They will also contribute to IT projects, security initiatives, and the continuous improvement of IT services and documentation.

Requirements

Candidates must have at least 3 years of technical support experience and a post-secondary diploma or degree in Information Technology or a related field. Proficiency in Windows, Microsoft 365, and IT service management ticketing systems is required.

Skills

Technical support
Troubleshooting
Windows
Microsoft 365
Hardware support
IT service management
Analytical skills
Problem-solving
Customer service
Communication skills
IT asset management
Cybersecurity
Documentation
Project support
Network connectivity
Mobile device support

Benefits

Competitive base salary
Annual incentive program
Defined benefit pension
Savings plan with matching component
Generous vacation allocation
Flexible work policy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
Microsoft 365
Hardware
Peripherals
IT Service Management
Ticketing System
Zscaler
NinjaOne
VoIP
Cloud Computing
Microsoft Intune
ITIL
Cybersecurity
Phishing
Network Connectivity
Asset Management
Technical Troubleshooting
Documentation
Project Implementation
Information Technology
Computer Science
Computer Systems Technology
Remote Support
Infrastructure

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