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Added 4 mins ago
IG
Senior Business Analyst
Insight Global
Vancouver, BC
- $60 to $74 CAD / hour
- Full-time
Insight Global is seeking a Senior Business Analyst to support a high-impact Login Experience team responsible for authentication, session management, and passwordless login capabilities…
Added 5 mins ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
…analytical, and highly collaborative. While not a traditional technical position, the analyst must be comfortable working within ERP systems, interpreting operational data, and partnering…
Added 5 mins ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 20 mins ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Calgary, AB · Sparwood, BC · Vancouver, BC
- $4,117 to $5,192 CAD / month
Acquire hands-on experience applying academic knowledge to real-world mining operations, fostering the development of technical skills
Added 20 mins ago
HA
Energy Infrastructure Analyst
H.H. Angus & Associates Ltd.
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are seeking an Energy Infrastructure Analyst who can combine energy, financial and commercial analysis with project delivery and pursuit support. The role will help turn early client…
Added 20 mins ago
CT
Pricing Analyst, Governance & Insights
Canadian Tire Corporation
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Pricing Analyst, Governance & Insights is a highly visible role across the organization that will challenge your ability to work with ambiguity, manage large amounts of data, turn…
Added 20 mins ago
B
Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Note- We welcome applications from Senior Analyst candidates with fewer years of experience, provided they have a strong technical background and experience that is closely aligned with the…
Added 20 mins ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Junior IT Analyst supports day-to-day technology operations while helping transform financial and operational data into accurate, meaningful reports and dashboards. This role is suited…
Added 36 mins ago
H
Business Development & Discovery Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
…development lifecycle - for example as a developer, QA, business analyst, product owner, project manager or technical account manager - so you can hold a credible first…
Added 51 mins ago
IF
Functional Architecture Advisor, Financial Systems
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Has a minimum of 10 years of experience as a Functional Analyst or Functional Architect in the accounting field.
Added 51 mins ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
A technical professional who bridges business needs and IT solutions. They analyze organizational systems, create user stories, identify inefficiencies, and recommend technology solutions…
Added 51 mins ago
AC
Cyber Operations Analyst
Air Canada
Dorval, QC
- Full-time
The Cyber Security Operations Centre Analyst will be working in a fast paced and innovative environment for one of North America’s top airlines. The Cyber Security Operations Centre Analyst…
Added 1 hour ago
T
Business Systems Analyst
TEKsystems
Toronto, ON
- $75 to $80 CAD / hour
- Contract
A Tier 1 bank needs a Business Systems Analyst (BSA) to support a significant increase in project work, including enhancements to existing products and the development of a net new platform…
Added 1 hour ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Sparwood, BC
- $4,117 to $5,192 CAD / month
- Full-time
Acquire hands-on experience applying academic knowledge to real-world mining operations, fostering the development of technical skills
Added 1 hour ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
A Job Description (JD) containing these terms typically targets roles like Business Analyst, Product Manager, Solution Architect, Technical Lead, or Implementation Specialist within a…
Added 1 hour ago
IG
Business Analyst
Insight Global
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
Insight Global is seeking a Senior Business Analyst to support a high-impact Login Experience team responsible for authentication, session management, and passwordless login capabilities…
Added 1 hour ago
FC
Développeur Dotnet/Développeuse Dotnet
FOP Consultants
Quebec, QC
- Full-time
As part of a mandate with a Quebec government ministry, we are looking for a .NET programmer analyst. The selected candidate will take part in the development, evolution and maintenance of…
Added 1 hour ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Oakville, ON · Toronto, ON
We are currently recruiting for a full-time Senior IT Business Systems Analyst to support our Information Technology Services team.
Added 1 hour ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 1 hour ago
FG
Computer systems business analyst
Fas Gas Plus
Kimberley, BC
- From $42.4 CAD / hour
- Full-time
- On-site
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 1 hour ago
P
Trading Operations Analyst
Purpose
Toronto, ON
- Full-time
The Trading Operations Analyst is the production layer of the trade operations function - responsible for the accurate and timely completion of all post-trade activity across every asset…
Added 1 hour ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Communication Skills: The ability to translate dense, technical scientific metrics into clear, actionable business insights for non-technical stakeholders.
Added 1 hour ago
AG
Business Analyst – HRIS & Payroll
Aeolus Group
Ottawa, ON
- Full-time
Aeolus Staffing Solutions is seeking a hands-on Business Analyst to support a public-sector client’s assessment of requirements for a new Human Resources Information System and Payroll…
Added 1 hour ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
Mativ, Renfrew is recruting for a QUALITY ANALYST.
Added 1 hour ago
NV
Business Analyst - Network Infrastructure (ID#5555)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Business Analyst / Change Management Lead to assist with a Network Access Control (NAC) platform and infrastructure…

TRANS-NORTHERN PIPELINES

Analyst, IT Support

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US

Trans-Northern Pipelines Inc. (Trans-Northern) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International Airport; and refineries in Nanticoke, Ont., and Montreal to the Greater Toronto Area (GTA), with lateral pipelines to Ottawa as well as to Pearson International Airport and Pierre-Elliot Trudeau International Airport. We are committed to operating in a safe and environmentally responsible manner to protect the public, the environment, and the pipelines.

WHAT’S IN IT FOR YOU?

We take pride in being a Canadian organization that fosters a community of dedicated, collaborative, and safety-minded professionals. The company is backed by three major shareholders, all of whom are Fortune 500 companies and prominent leaders in the North American oil and gas industry.

As a purpose-driven company, we understand the importance of supporting the communities in which we operate. In addition to our flexible work environment, Trans-Northern provides fulfilling opportunities for personal growth, learning, and contribution. We make safety a way of life, as it’s embedded in our culture and the way we work. With a philosophy that no job is so important, no task so urgent that it cannot be completed safely the right way, every day. Joining our team means being part of an environment where you are valued, respected, and supported. Explore our commitments and community investments to learn more.

POSITION SUMMARY:

Solve problems. Support people. Improve technology.

If you’re an IT professional who enjoys solving problems, helping people, and finding better ways to use technology, this could be the opportunity for you. As Analyst, IT Support, you’ll be a key point of contact for employees, providing hands-on technical support while also contributing to IT projects, technology initiatives, security, and continuous improvement.

Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new technologies, and help deliver reliable solutions that meet the needs of the business.

KEY RESPONSIBILITIES:

Monitor the IT Help mailbox and phone line, responding promptly to user requests and providing timely technical support.
Triage, prioritize, troubleshoot, and resolve issues involving hardware, software, peripherals, and IT services.
Set up, configure, deploy, replace, and support computers, monitors, printers, and other IT equipment in accordance with established standards.
Manage IT equipment requests, including assignment, tracking, replacement, return, and inventory records.
Gather information and escalate complex or unresolved issues to the appropriate IT team member, providing the details required for timely resolution.
Identify user needs and develop or update documentation, training materials, and user guidance.
Support the planning, implementation, testing, and completion of IT projects and technology initiatives.
Collaborate with IT team members, business stakeholders, and vendors to support project objectives and deliver effective solutions.
Research and evaluate IT products, applications, services, and emerging technologies, providing recommendations based on business needs.
Test new technologies and solutions, document results, and identify issues, risks, and opportunities for improvement.
Contribute to continuous improvement of IT services, processes, and solutions to improve efficiency and the user experience.
Maintain project documentation, user communications, and related administrative records.
Support IT asset management and system access in accordance with operational requirements, policies, and security controls.
Monitor and respond to reported phishing attempts and potential cybersecurity incidents, escalating concerns and supporting appropriate mitigation.
Identify potential IT vulnerabilities, risks, and threats and assist with implementing appropriate mitigation measures.

QUALIFICATIONS:

Must-haves (minimum requirements):

3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Hands-on experience supporting Windows, Microsoft 365, computer hardware, peripherals, printers and mobile devices.
Post-secondary diploma or degree in Information Technology, Computer Science, Computer Systems Technology, or equivalent education.
Experience using an IT service management or ticketing system to manage and track user requests.
Strong troubleshooting, analytical and problem-solving skills to resolve network and connectivity issues, with the ability to prioritize issues and determine when escalation is required.
Strong customer service and communication skills, with the ability to explain technical information clearly to users.
Highly organized and able to manage multiple priorities while maintaining accurate documentation and records.
Solid understanding of computer systems, mobile devices, peripherals, and related technologies
Alignment with our values of safety above all else, respect, trust, results focused, decisiveness, and lifelong learning.

Preference for:

Working knowledge of office productivity and IT support tools, including Zscaler, NinjaOne, VoIP systems, remote-support solutions and cloud computing.
Familiarity with Microsoft Intune, ITIL/service management practices and cybersecurity principles.

WORKING CONDITIONS AND OTHER IMPORTANT INFORMATION:

Trans-Northern offers a flexible work policy that allows for hybrid or remote work arrangements. This role requires the employee to work 1 to 2 days per week in the office.
This position is based out of the Richmond Hill office, located at 310-45 Vogell Road.
Hours of work are a regular 35-hour work week, Monday to Friday, with the potential for extended work hours and on-call support based on business needs.
A valid driver’s licence as occasional travel to other locations may be required.
Collaborating with exceptional teammates to make a positive impact.
Competitive base salary and an annual incentive program with a pay for performance philosophy.
Comprehensive company-paid benefits package.
Rewarding Defined Benefit pension and Savings Plan with a matching component.
Comprehensive time-off policy offering a generous allocation of vacation days, as well as additional company-designated and flexible days off.

Stay connected to us:

Join our Talent Community

We appreciate the interest of all applicants. As an equal opportunity employer, we encourage applications from qualified individuals and are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. Accessibility accommodations are available upon request.

Please note that only applicants closely matching the skills, qualifications, and requirements for available positions will be contacted for further follow-up and potential interviews.

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More about this job

Responsibilities

The Analyst, IT Support will provide hands-on technical support to employees while managing hardware, software, and IT equipment inventory. They will also contribute to IT projects, security initiatives, and the continuous improvement of IT services and documentation.

Requirements

Candidates must have at least 3 years of technical support experience and a post-secondary diploma or degree in Information Technology or a related field. Proficiency in Windows, Microsoft 365, and IT service management ticketing systems is required.

Skills

Technical support
Troubleshooting
Windows
Microsoft 365
Hardware support
IT service management
Analytical skills
Problem-solving
Customer service
Communication skills
IT asset management
Cybersecurity
Documentation
Project support
Network connectivity
Mobile device support

Benefits

Competitive base salary
Annual incentive program
Defined benefit pension
Savings plan with matching component
Generous vacation allocation
Flexible work policy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
Microsoft 365
Hardware
Peripherals
IT Service Management
Ticketing System
Zscaler
NinjaOne
VoIP
Cloud Computing
Microsoft Intune
ITIL
Cybersecurity
Phishing
Network Connectivity
Asset Management
Technical Troubleshooting
Documentation
Project Implementation
Information Technology
Computer Science
Computer Systems Technology
Remote Support
Infrastructure

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