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Added 1 min ago
Senior Manager Data and Insights
Scotiabank
Montreal, QC
As a Senior Manager Data and Insights, you will be responsible for working across the Grow Quebec team, and the business lines turning data into actionable insights. These insights will be…
Added 30 mins ago
MN
Key Account Manager
Minth North America, Inc.
ON · Ontario, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Key Account Manager will manage and maintain all assigned accounts, identify future business opportunities and develop strong customer relationships. To identify, troubleshoot and recommend…
Added 30 mins ago
PP
Oustide Sales Engineer
Preston Phipps Inc
Mississauga, ON
- Full-time
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Added 30 mins ago
Aircraft Technician - Avionics
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Calgary, AB
Under the direction and leadership of the Production Manager, this role is responsible for various avionics tasks at the Twin Otter final assembly organization.
Added 30 mins ago
Trenton Gas Fitter 2 Licensed Technician
Superior Plus Propane Talent Acquisition
Trenton, NS · Truro, NS
…accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
Added 30 mins ago
Project Manager (Interim Infrastructure)
PACT
ON · Mississauga, Ontario
The Project Manager for our Interim Infrastructure Sub-Program will oversee large-scale infrastructure revitalization and interior fit-out initiatives within active, live operational…
Added 1 hour ago
M'
Digital Sales Lead
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- Full-time
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Added 1 hour ago
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Bronswerk Group & Affiliates
Brossard, QC
Working closely with the Equipment Team and the Director PMO, the Technical Project Manager will manage the contractual, technical, operational, financial and human resources necessary to…
Added 1 hour ago
CG
Laboratory Technician II - Gas Appliances
CSA Group
Toronto, ON
- $2,823.64 to $3,274.9 CAD / week
- Full-time
Acts as a liaison with other departments as required by Lab Manager.
Added 2 hours ago
Registered Nurse, Renal Dialysis Unit (RDU)/Nephrology Care Team
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: Renal Dialysis, Children's Medical Care
Added 2 hours ago
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Team Lead and Technical Manager - Functional Testing
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Montreal, QC
- Full-time
Our client, Octasic, is looking for a Team Lead and Technical Manager -Functional Testing to oversee the functional testing department. This key role combines technical expertise, team…
Added 2 hours ago
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Project Engineer
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Vancouver, BC
- Full-time
The objective of the position of Project Manager at Menard Canada is to manage and coordinate ground improvement projects, mainly standard to moderately complex, from feasibility study to…
Added 3 hours ago
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Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Regular Full-Time 2026-18256 (2026-18256)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager of Respiratory Therapy, the Registered Respiratory Therapist works at all times within an interprofessional model of care. Respiratory Therapists provide…
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Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Temporary Full-Time 2026-17919 (2026-17919)
Sunnybrook
Toronto, ON
- Full-time
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Added 3 hours ago
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Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Regular Full-Time 2026-18258 (2026-18258)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager of Respiratory Therapy, the Registered Respiratory Therapist works at all times within an interprofessional model of care. Respiratory Therapists provide…
Added 3 hours ago
S
Respiratory Therapist - Adult Respiratory Therapy - Tory Trauma Program - Regular Full-Time 2026-18658 (2026-18658)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager of Respiratory Therapy, the Registered Respiratory Therapist works at all times within an interprofessional model of care. Respiratory Therapists provide…
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 3 hours ago
NB
Branch Administrator
National Bank of Canada
AB · Edmonton, AB
- Full-time
Provide administrative support to the Regional Manager on a variety of tasks
Added 3 hours ago
NB
Administrative Receptionist
National Bank of Canada
Winnipeg, MB
- Part-time
This position reports to the Assistant Manager, Administration. You will work closely with Administration team members and interact regularly with employees across the organization,…
Added 3 hours ago
Operations Manager, GTA Aggregates
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Added 3 hours ago
M
Project Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…balancing competing priorities, resource constraints, cross-program dependencies, and sequencing impacts while ensuring alignment to strategic objectives and overall Book of Work…
Added 3 hours ago
BV
QUALITY ASSURANCE COORDINATOR
Bureau Veritas | Marine & Offshore
Mississauga, ON
- $54,000 to $60,000 CAD / year
- Contract
Supporting the QA function within the local laboratory. With supervision received from the QA Manager and/or QA Specialist, assisting in the implementation of the QA program to ensure that…
Added 4 hours ago
TH
Child & Youth Counsellor, Eating Disorders Program (EDP)
The Hospital for Sick Children
Toronto, ON
- Full-time
Reporting to the Adolescent Medicine, Senior Clinical Manager and working primarily and collaboratively with the interdisciplinary team in the Eating Disorder Day Hospital (EDDH) the Child…
Added 4 hours ago
LD
Intermediate Electrical Engineer - Power Electronics
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Engineering Manager, the Intermediate Electrical Engineer – Power Electronics is responsible for working with the Engineering Team on the design, development, and testing…
Added 5 hours ago
E
JD Edwards EnterpriseOne Applications Manager.
ERPrecruit
Toronto, ON · Greater Toronto Area, Canada
- $125,000 to $147,500 CAD / year
- Full-time
The JD Edwards Application Manager role is part of the organization’s JDE E1 team. The role works directly with business users, process owners, management, and IT/IS teams to support Oracle…

TRANS-NORTHERN PIPELINES

Analyst, IT Support

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Posting language: English
Posted: Oct 8, 2026

Original job description

ABOUT US

Trans-Northern Pipelines Inc. (Trans-Northern) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International Airport; and refineries in Nanticoke, Ont., and Montreal to the Greater Toronto Area (GTA), with lateral pipelines to Ottawa as well as to Pearson International Airport and Pierre-Elliot Trudeau International Airport. We are committed to operating in a safe and environmentally responsible manner to protect the public, the environment, and the pipelines.

WHAT’S IN IT FOR YOU?

We take pride in being a Canadian organization that fosters a community of dedicated, collaborative, and safety-minded professionals. The company is backed by three major shareholders, all of whom are Fortune 500 companies and prominent leaders in the North American oil and gas industry.

As a purpose-driven company, we understand the importance of supporting the communities in which we operate. In addition to our flexible work environment, Trans-Northern provides fulfilling opportunities for personal growth, learning, and contribution. We make safety a way of life, as it’s embedded in our culture and the way we work. With a philosophy that no job is so important, no task so urgent that it cannot be completed safely the right way, every day. Joining our team means being part of an environment where you are valued, respected, and supported. Explore our commitments and community investments to learn more.

POSITION SUMMARY:

Solve problems. Support people. Improve technology.

If you’re an IT professional who enjoys solving problems, helping people, and finding better ways to use technology, this could be the opportunity for you. As Analyst, IT Support, you’ll be a key point of contact for employees, providing hands-on technical support while also contributing to IT projects, technology initiatives, security, and continuous improvement.

Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new technologies, and help deliver reliable solutions that meet the needs of the business.

KEY RESPONSIBILITIES:

Monitor the IT Help mailbox and phone line, responding promptly to user requests and providing timely technical support.
Triage, prioritize, troubleshoot, and resolve issues involving hardware, software, peripherals, and IT services.
Set up, configure, deploy, replace, and support computers, monitors, printers, and other IT equipment in accordance with established standards.
Manage IT equipment requests, including assignment, tracking, replacement, return, and inventory records.
Gather information and escalate complex or unresolved issues to the appropriate IT team member, providing the details required for timely resolution.
Identify user needs and develop or update documentation, training materials, and user guidance.
Support the planning, implementation, testing, and completion of IT projects and technology initiatives.
Collaborate with IT team members, business stakeholders, and vendors to support project objectives and deliver effective solutions.
Research and evaluate IT products, applications, services, and emerging technologies, providing recommendations based on business needs.
Test new technologies and solutions, document results, and identify issues, risks, and opportunities for improvement.
Contribute to continuous improvement of IT services, processes, and solutions to improve efficiency and the user experience.
Maintain project documentation, user communications, and related administrative records.
Support IT asset management and system access in accordance with operational requirements, policies, and security controls.
Monitor and respond to reported phishing attempts and potential cybersecurity incidents, escalating concerns and supporting appropriate mitigation.
Identify potential IT vulnerabilities, risks, and threats and assist with implementing appropriate mitigation measures.

QUALIFICATIONS:

Must-haves (minimum requirements):

3 years of experience providing technical support, with demonstrated ability to independently diagnose, troubleshoot, and resolve a range of technical issues.
Hands-on experience supporting Windows, Microsoft 365, computer hardware, peripherals, printers and mobile devices.
Post-secondary diploma or degree in Information Technology, Computer Science, Computer Systems Technology, or equivalent education.
Experience using an IT service management or ticketing system to manage and track user requests.
Strong troubleshooting, analytical and problem-solving skills to resolve network and connectivity issues, with the ability to prioritize issues and determine when escalation is required.
Strong customer service and communication skills, with the ability to explain technical information clearly to users.
Highly organized and able to manage multiple priorities while maintaining accurate documentation and records.
Solid understanding of computer systems, mobile devices, peripherals, and related technologies
Alignment with our values of safety above all else, respect, trust, results focused, decisiveness, and lifelong learning.

Preference for:

Working knowledge of office productivity and IT support tools, including Zscaler, NinjaOne, VoIP systems, remote-support solutions and cloud computing.
Familiarity with Microsoft Intune, ITIL/service management practices and cybersecurity principles.

WORKING CONDITIONS AND OTHER IMPORTANT INFORMATION:

Trans-Northern offers a flexible work policy that allows for hybrid or remote work arrangements. This role requires the employee to work 1 to 2 days per week in the office.
This position is based out of the Richmond Hill office, located at 310-45 Vogell Road.
Hours of work are a regular 35-hour work week, Monday to Friday, with the potential for extended work hours and on-call support based on business needs.
A valid driver’s licence as occasional travel to other locations may be required.
Collaborating with exceptional teammates to make a positive impact.
Competitive base salary and an annual incentive program with a pay for performance philosophy.
Comprehensive company-paid benefits package.
Rewarding Defined Benefit pension and Savings Plan with a matching component.
Comprehensive time-off policy offering a generous allocation of vacation days, as well as additional company-designated and flexible days off.

Stay connected to us:

Join our Talent Community

We appreciate the interest of all applicants. As an equal opportunity employer, we encourage applications from qualified individuals and are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. Accessibility accommodations are available upon request.

Please note that only applicants closely matching the skills, qualifications, and requirements for available positions will be contacted for further follow-up and potential interviews.

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More about this job

Responsibilities

The Analyst, IT Support will provide hands-on technical support to employees while managing hardware, software, and IT equipment inventory. They will also contribute to IT projects, security initiatives, and the continuous improvement of IT services and documentation.

Requirements

Candidates must have at least 3 years of technical support experience and a post-secondary diploma or degree in Information Technology or a related field. Proficiency in Windows, Microsoft 365, and IT service management ticketing systems is required.

Skills

Technical support
Troubleshooting
Windows
Microsoft 365
Hardware support
IT service management
Analytical skills
Problem-solving
Customer service
Communication skills
IT asset management
Cybersecurity
Documentation
Project support
Network connectivity
Mobile device support

Benefits

Competitive base salary
Annual incentive program
Defined benefit pension
Savings plan with matching component
Generous vacation allocation
Flexible work policy

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
Microsoft 365
Hardware
Peripherals
IT Service Management
Ticketing System
Zscaler
NinjaOne
VoIP
Cloud Computing
Microsoft Intune
ITIL
Cybersecurity
Phishing
Network Connectivity
Asset Management
Technical Troubleshooting
Documentation
Project Implementation
Information Technology
Computer Science
Computer Systems Technology
Remote Support
Infrastructure

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