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Added 8 mins ago
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Trans World Radio Canada

Donor Services and Database Associate

London, ON, N5Z 4Z4, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum 2 years’ continuous experience working with donor databases, specifically in a nonprofit or ministry environment
Working hours: 40 hours per week
Posting language: English
Posted: Sep 30, 2026

Original job description

Trans World Radio Canada

Donor Services and Database Associate

About TWR Canada

Founded in 1973, TWR Canada's mission is to assist the Church in making disciples of all people by sharing Christ through media around the world. Partnering globally and locally, TWR Canada facilitates, creates and supports Christian programming, discipleship resources, and dedicated missionaries, spreading the message of Jesus Christ through radio broadcasts, digital platforms, and face-to-face engagements. TWR Canada impacts lives for Christ through meaningful connections and transformative communications.

TWR Canada is looking for an energetic, enthusiastic Donor Services and Database Associate (DSDA) to join our team in a full time (40 hrs/wk) capacity. With a heart to serve others, the DSDA is the first point of contact for in-office donors, guests, and volunteers while playing a critical role behind the scenes in managing and strengthening TWR Canada’s donor database.

The DSDA role oversees the day-to-day function and ongoing development of the donor management system, ensuring clean data, efficient workflows, and alignment with financial and development reporting. The DSDA will engage with church and individual donors through phone and email, sharing updates, confirming information, praying for donors, and supporting key campaigns throughout the year. This role blends strong technical understanding of nonprofit donor database systems with relational skills, so our constituents feel reassured, valued and partnered with our Christian ministry.

Type: Permanent, full-time role (40 hrs/week)

Location: London, Ontario (in-office role)

Reports to: Chief Operating Officer

Salary: $42,500-$52,500 annually, based on experience, plus benefits

Application Deadline: October 30, 2026

KEY RESPONSIBILITIES:

Reception and Donor Care

Welcome visitors, donors, and volunteers with warmth and professionalism
Respond to all general inquiries including both telephone calls and emails, directing appropriately
Provide donors with accurate and timely information about TWR Canada’s mission and work
Make strategic donor engagement calls to confirm information, share ministry updates, support campaign outreach, and pray with our donors

Gift Processing

Process with accuracy all incoming donations received by mail, online, phone, or at events using our online fundraising and gift-processing platform and our customer relationship management (CRM) database
Pray with donors over the phone at time of gift processing, communicating shared partnership through their generous giving
Create, update, and maintain donor profiles and records with precision, ensuring data integrity and confidentiality
Run regular quality control reports to ensure data is accurate and current, to flag gaps or issues, and to implement improvements in coordination with the digital support specialist
Prepare and send gift acknowledgments and receipts in a timely manner in compliance with CRA standards
Reconcile donations with banking information and ensure data alignment between DonorPerfect and QuickBooks in partnership with Finance

Database Maintenance, Analysis & Reporting

Serve as primary administrator for donor database, ensuring system structure supports our organizational needs.
Identify database issues, propose solutions, and work with digital support to implement enhancements.
Maintain key donor and gift database code tables for reporting and to ensure clean integration with our website and financial systems
Produce user-friendly reports to facilitate data-driven decision-making
Manage donor segmentation lists and reports for campaigns, mailings, and events

Fostering Donor Relations

Call donors to advise of upcoming events in their area
In coordination with the fundraising and donor engagement team, send cards or letters to donors for special occasions, including birthdays, anniversaries, loss of loved ones, as a means of donor encouragement
Pray with and for donors regularly, seeking opportunities, and share appropriate prayer requests with staff.

Since no job description can encompass all duties that may be required, we expect all TWR Canada team members to occasionally carry out other responsibilities broadly consistent with those listed in their position description.

QUALIFICATIONS

Spiritual Alignment

Demonstrated alignment with TWR Canada’s Statement of Faith, mission and core values
Spiritually mature Christian with an evident love for God and people
Demonstrated commitment to personal and corporate prayer as a vital part of the ministry culture and decision-making process, including leading and participating in prayer, devotions and spiritual rhythms of the organization

Education & Experience

Minimum 2 years’ continuous experience working with donor databases, specifically in a nonprofit or ministry environment
Post-secondary education in administration, business, communications, or a related field preferred
Proven ability to maintain, improve, and manage donor data systems
Strong technical understanding of CRM/donor management platforms (DonorPerfect experience is an asset)
Experience discreetly handling confidential information with knowledge of applicable data privacy law
Familiarity with CRA receipting standards considered an asset
High accuracy in data entry, reporting and reconciliation
Excellent phone and interpersonal skills, to engage donors clearly and warmly
Personal Skills
Must be resourceful, flexible and able to work independently with minimal supervision
Proficiency using the Microsoft 365 Office Suite
Ability to work in fast-paced environment with excellent time management, multi-tasking, and a can-do attitude
Chinese language skills would be considered an asset
Other
Ability to work extended hours during peak periods, 2-3 times per year, if needed
Current clear Criminal Record Check
Legally entitled to work in Canada

WORK ENVIRONMENT

This is a permanent, full-time position (40 hours per week) based in London, Ontario. The role follows core business hours, Monday to Friday, 8:30 am to 5 pm. Occasional evening or weekend hours may be required for TWR events. The desired start date is as soon as possible.

COMPENSATION & BENEFITS

The salary range for this position is $42,500–$52,500 per year, based on education and experience.

Benefits include:

Dental, extended health, life insurance, and an Employee Assistance Program (EAP)
RRSP contributions
Three weeks of vacation per year, pro-rated based on start date

BONA FIDE OCCUPATIONAL REQUIREMENTS

The following are considered to be bona fide occupational requirements of this position.

Faith: as TWR Canada is a faith-based organization working primarily with Christians and those promoting the Christian faith, the person who holds this position must possess a sincere and enduring Christian faith that aligns with our organization’s faith statement. They must be regular attendees of a local Christian community. Annual signing of the statement of faith is required to remain in this position.

A Christian Lifestyle: for similar reasons as above, the individual must have a lifestyle consistent with biblical Christianity. Annual signing of the Lifestyle statement is required to remain in this position.

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More about this job

Responsibilities

The Donor Services and Database Associate manages the donor database, ensures data integrity, and oversees efficient workflows for financial and development reporting. They also serve as the primary point of contact for donors, handling inquiries, processing gifts, and fostering relationships through engagement and prayer.

Requirements

Candidates must have at least two years of experience with donor databases and a strong technical understanding of CRM platforms. A post-secondary education in administration, business, or communications is preferred, along with a demonstrated alignment with the organization's Christian faith and values.

Skills

Donor database management
CRM
Data entry
Data integrity
Donor relations
Customer service
Financial reporting
Microsoft 365
Communication
Time management
Reconciliation
Fundraising support
Database administration
Interpersonal skills

Benefits

Dental
Extended health
Life insurance
Employee assistance program
RRSP contributions
Vacation

Visa sponsorship

Not detected in the job text

Keywords

DonorPerfect
QuickBooks
CRM
Database management
Nonprofit
Fundraising
Data integrity
CRA standards
Donor relations
Microsoft 365
Data entry
Financial reconciliation
Ministry
Donor engagement
Reporting
Administrative support
Communication
Data privacy

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