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Added 11 mins ago
T
Financial Planner - Yarmouth, NS
TD
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
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Transat AT

Business Process & Training Specialist, Integrated Operations Centre (IOC)

5959 Boul de la Côte-Vertu, Montreal, QC, H4S 2E6, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description

Join the journey!

Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of best leisure airline in the world several times, and this is just the beginning. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

In collaboration with the Manager, Business Processes and Training, the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person will analyze, document, and optimize business processes, coordinate the development and maintenance of operational manuals and procedures, and support the creation of training programs that promote operational excellence, regulatory compliance, and successful change adoption.

Responsibilities

Develop a thorough understanding of IOC operations, processes, and operational challenges.
Analyze, map, and optimize business processes to support operational efficiency and strategic objectives.
Develop, update, and maintain operational manuals, procedures, and related documentation while ensuring regulatory compliance.
Facilitate workshops and meetings with stakeholders to document current and future-state processes and identify improvement opportunities.
Collaborate with operational teams, IT teams, and subject matter experts to assess, validate, and implement business and technology solutions.
Support teams through process, system, and procedural changes by ensuring effective communication and change management practices.
Coordinate the development, maintenance, delivery, and continuous improvement of IOC training programs.
Train, coach, and evaluate instructors to ensure consistency, quality, and compliance of training activities.

Qualifications

Bachelor’s degree or college diploma in a relevant field.
Minimum of five (5) years of experience in a regulated transportation environment, preferably in an operational setting.
Experience in roles such as airline auditor, passenger services supervisor, airport trainer, or another related operational function.
Strong analytical skills with demonstrated ability to assess complex processes, identify opportunities, and implement practical improvements.
Proven ability to build collaborative relationships, influence stakeholders, and work effectively in a fast-paced environment.
Experience in project management, continuous improvement methodologies, change management, and knowledge of aviation regulations (e.g., CARs 705) are considered assets.
Excellent proficiency with MS Office (Word, Excel, Outlook, Teams) and demonstrated ability to use collaborative digital tools and AI solutions (e.g., Copilot). Ability to quickly learn and adapt to new technologies.
Oral and written fluency in French and English*
A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Additional Information

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Hybride (Présentiel et télétravail) / Hybrid (face-to-face and telework)

Type d'horaire: Horaire fixe – 37.5H/semaine : du lundi au vendredi / Fixed schedule - 37.5H/week: Monday to Friday

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

The incumbent will analyze, document, and optimize business processes within the Integrated Operations Centre to improve operational efficiency. They will also coordinate the development of training programs and operational manuals while ensuring regulatory compliance and supporting change management initiatives.

Requirements

Candidates must hold a bachelor's degree or college diploma and possess at least five years of experience in a regulated transportation environment. Proficiency in MS Office, strong analytical skills, and the ability to work in both French and English are required.

Skills

Business process analysis
Process optimization
Operational manuals
Training program development
Regulatory compliance
Change management
Project management
Stakeholder management
Continuous improvement
Aviation regulations
MS Office
AI solutions
Coaching
Data analysis
Technical writing

Benefits

Travel privileges
Modern work environment

Visa sponsorship

Not detected in the job text

Keywords

Business Process
Training Specialist
Integrated Operations Centre
Continuous Improvement
Operational Excellence
Regulatory Compliance
Change Management
Aviation
Transportation
Process Mapping
Project Management
MS Office
Copilot
AI Solutions
Stakeholder Engagement
Operational Efficiency
CARs 705
Instructional Design
Coaching
Documentation

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