Find work in Canada.

586,859 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
Performing business analytics to support the development of digital twins
Added 9 mins ago
Market Intelligence Strategic Insights Analyst - Personal Lines
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
Post-secondary degree in business, economics, finance, marketing, data analytics, market research or a related discipline; an equivalent combination of education and experience will be…
Added 9 mins ago
TT
Merchandise Payable Admin, Invoice Entry - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
Added 23 mins ago
GG
Director - Marketing and Business Development
Grewal Guyatt LLP
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
Lead the firm’s search engine optimization (SEO) and website analytics, using tools such as Google Analytics to improve search visibility, website traffic and online lead generation.
Added 23 mins ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…delivery of a trusted unified data foundation, AI-driven data analytics and insights, and AI solutions across lululemon’s vertically integrated retail ecosystem, while embedding strong data…
Added 23 mins ago
CC
General Accountant
Chocxo Chocolatier
Delta, BC
- Full-time
Added 24 mins ago
E
Sr Advisor Market Price Risk Management
Enbridge
Calgary, AB
- Full-time
Leverage artificial intelligence, automation tools, and advanced analytics to improve market risk modelling, derivative valuation, forecasting, reporting, and identification of optimization…
Added 38 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and…
Added 39 mins ago
A
Deal Desk Specialist
Assent
Ottawa, ON
- $70,000 to $75,000 CAD / year
- Full-time
Added 39 mins ago
A
Deal Desk Coordinator
Assent
Ottawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
Added 53 mins ago
CS
Instructor, AI and Machine Learning with Python (Ottawa)
Circuit Stream
Ottawa, ON
- $1,650 CAD / week
- Contract
Added 53 mins ago
H
Platform Engineer
Hays
Toronto, ON
- Contract
Added 53 mins ago
TI
Machine Learning Engineer - Senior
TekStaff IT Solutions
Toronto, ON
- Contract
Added 53 mins ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
Added 53 mins ago
GC
Senior Financial Analyst, Programs
Grand Challenges Canada
Toronto, ON
- Full-time
Added 53 mins ago
UO
Assistant Professor - Master of Data Analytics
University of Niagara Falls Canada
Niagara Falls, ON
- Full-time
Data analysis is one of the fastest emerging professions in Canada. The purpose of the Master of Data Analytics (MDA) program is to develop big data professionals who can grow in this…
Added 53 mins ago
FI
Project Manager - IT - Expert
FP Inc.
Toronto, ON
- $90 to $102 CAD / hour
- Contract
Added 53 mins ago
TI
Business Analyst
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
Understanding of enterprise AI capabilities and use cases - including machine learning, predictive analytics, intelligent automation, decision-support tools, and GenAI - as well as…
Added 53 mins ago
LV
EMAIL MARKETING SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Knowledge of Google Analytics or other performance measurement tools;
Added 53 mins ago
FS
Senior Python Developer
Futran Solutions
Mississauga, ON
- Full-time
Added 53 mins ago
ES
Artificial Intelligence Engineer
Enterprise Solutions Inc.
Toronto, ON
- Contract
Added 53 mins ago
MM
Junior Operations Accountant
Morgan McKinley
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Added 53 mins ago
T
Data Science Developer - Senior/Senior Data Scientist / ML Engineer
ThoughtStorm
Toronto, ON
- Contract
Strong hands-on experience in Data Science, Advanced Analytics, Predictive Modelling, and Machine Learning.
Added 53 mins ago
NS
Account Coordinator, PR & Influencer
North Strategic
Toronto, ON
- Full-time
…monitor, analyze, and report on campaign performance. Use these analytics and research tools to uncover valuable insights and help build research reports that guide our…
Added 54 mins ago
Reporting & Process Analyst
Price Industries Limited
Winnipeg, MB
…business systems support, workflow development, and reporting & analytics. The successful candidate will work directly with process owners and end users to understand how work is actually…

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

Apply About employer

More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

Report this job