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Added 8 mins ago
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Application & Systems Operations Delivery Lead
Nutrien
Saskatoon, SK
- Full-time
The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise…
Added 8 mins ago
AI
Business Systems Analyst (API Integration)
Aptino, Inc.
ON · Ontario, Canada
- Contract
We're Hiring: Business Systems Analyst (API Integration)
Added 8 mins ago
SQ
Business Data Analyst
Sunlife Québec
Montreal, QC
- Full-time
The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data…
Added 8 mins ago
MP
Senior Bilingual Telephony Analyst (English/French)
Michael Page
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
As a Senior Bilingual Telephony Analyst, you will be responsible for overseeing and optimizing operational technology systems to support the property sector. Based in Mississauga, this role…
Added 8 mins ago
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Business System Analyst
eTeam
Laval, QC
- $38 to $42 CAD / hour
- Contract
The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and…
Added 8 mins ago
A
Data Quality Analyst
Affinity
Burnaby, BC
- Contract
On behalf of our public-sector client, Affinity is seeking a Data Quality Analyst. The Data Quality Analyst is expected to work alongside the Data Governance Analyst and business SMEs, with…
Added 8 mins ago
PR
Corporate Planning & Financial Analyst
Parex Resources
Calgary, AB
- Full-time
…Lead Corporate Planning. The Corporate Planning & Financial Analyst role contributes directly to building on Parex’s success by providing insights that drive optimal business decisions.…
Added 8 mins ago
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2027 Capital Markets, Global Markets, Winter Risk Solutions Group Analyst (8 Months)
RBC
Toronto, ON
- Full-time
…a track record of outstanding academic achievement, proven technical and analytical skills and a diversity of extracurricular activities. Other essential qualities we look for include…
Added 24 mins ago
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Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The Senior Information Security Analyst will be responsible for managing information between multiple technical teams, the CSOC, ASR and ITS, LOB TS when appropriate.
Added 24 mins ago
TG
Junior Cybersecurity Operations Analyst Intern
TMX Group
Toronto, ON
- $20 to $24 CAD / hour
- Full-time
…formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 24 mins ago
SL
Business Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data…
Added 24 mins ago
SL
Security Platform Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
The Security Platform Analyst is a key member of the security operations that run the operational services that align to the security technology supporting the overall Information Security…
Added 38 mins ago
TI
Payroll Specialist ( SAP)
TekStaff IT Solutions
Toronto, ON
- Contract
1) 3+ years of experience as a Business Analyst, Payroll Manager, Payroll Lead, or equivalent payroll-focused position
Added 38 mins ago
ZS
Technical Business Analyst
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Added 38 mins ago
LI
Cyber Security Specialist
LanceSoft, Inc.
Montreal, QC
- Contract
Effective written and verbal communication with technical and business stakeholders.
Added 38 mins ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
8)Articulate complex technical issues with both Technical teams and Business users
Added 38 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
5+ years of experience as a Value Stream Owner, Product Manager, Technical Product owner, or Senior Business Systems Analyst
Added 1 hour ago
N
Application & Systems Operations Delivery Lead
Nutrien
Calgary, AB
- Full-time
The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise…
Added 1 hour ago
DC
Business Analyst
Dasro Consulting Inc.
Calgary, AB
- Contract
The Data Governance Business Analyst plays a critical role in developing, implementing, and maintaining the organization’s data governance program. This position focuses on establishing a…
Added 1 hour ago
QG
IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or…
Added 1 hour ago
F/
Senior Product Analyst (Application Support)
FCC / FAC
Regina, SK
- Full-time
…arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners,…
Added 1 hour ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
You are a forward-thinking IT Security professional who can translate business objectives and IT strategy into practical security processes, controls and services. You bring cloud security…
Added 1 hour ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 1 hour ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- $77,800 to $106,920 CAD / year
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 1 hour ago
CS
Instructor, AI and Machine Learning with Python (Ottawa)
Circuit Stream
Ottawa, ON
- $1,650 CAD / week
- Contract
…they might want to do next, from AI, engineering, medicine and business to psychology, sports, outdoor adventure and more. Through partnerships with leading universities and industry…

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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