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Added 5 mins ago
Gestionnaire, Solutions clients I+S/I+S Customer Solutions Manager
Univar Solutions
Toronto, ON · Dorval, QC
Added 5 mins ago
OI
Manager, Win50 Operations
OEG Inc.
Edmonton, AB
- Full-time
…Oilers Community Foundation 50/50 as well as other clients. The Manager, Win50 combines hands-on marketing execution with the operational coordination needed to deliver raffle marketing…
Added 5 mins ago
PH
Coding Application Specialist, Coding Services
Providence Healthcare
Surrey, BC
- Other
…residents, families, visitors and staff.Reporting to the Regional Manager, Coding Information Systems and Projects, and working closely with the Coding Leadership Team and Coding team, Data…
Added 5 mins ago
SD
Patient Care Specialist-1
Shoppers Drug Mart
Mississauga, ON
- Full-time
Manager/Field Case Manager for a designated territory, dependent on the program. The superior
Added 5 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Edmonton, AB
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 5 mins ago
W
Pharmacy Assistant
Walmart
Markham, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 5 mins ago
U
Team Manager - Continuous Integration, Continuous Delivery and Developer Productivity
Ubisoft
Montreal, QC
- Full-time
As a team manager at Ubisoft Montréal, you will support a team that improves development workflows, continuous integration and continuous delivery, build systems, and the tools used to…
Added 5 mins ago
B
Global Technology Risk Manager
BRP
Montreal, QC
- Full-time
We are seeking a highly motivated Technology Risk Manager to strengthen our global risk management capabilities. This role will be the guardian of our Global Technology Risk Management…
Added 5 mins ago
CT
Team Lead, Space Planning
Canadian Tire Corporation
Toronto, ON · Retail City
- Full-time
Reporting to the Space Planning Manager, the Team Lead provides day-to-day leadership, guidance, and technical support to a team of Space Planning Specialists throughout the planogram (POG)…
Added 20 mins ago
VT
AI Engineer - Agentic AI, Commercial Banking
Vision Talent Co.
Toronto, ON
- Contract
2+ years relevant experience with applied DS/ML foundation and hands-on production retrieval, GenAI or agentic AI delivery
Added 20 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team…
Added 20 mins ago
MO
Manager of Recreation & Community Operations
Municipality of Grey Highlands
Markdale, ON
- $102,394.5 to $119,769 CAD / year
- Full-time
Reporting to the Director of Community Services, the Manager of Recreation & Community Operations is responsible for the overall coordination, administration, and operational leadership of…
Added 20 mins ago
CT
Team Lead, Space Planning
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Space Planning Manager, the Team Lead provides day-to-day leadership, guidance, and technical support to a team of Space Planning Specialists throughout the planogram (POG)…
Added 20 mins ago
CL
Purchaser
CCL Label
Toronto, ON · Etobicoke, ON
- Full-time
…directly to the Technical Services & Technical Development Manager. This role is essential in ensuring the consistent supply of consumables and materials required to support uninterrupted…
Added 20 mins ago
L
Senior Responsible Supply Chain Manager, Western Hemisphere- Social Responsibility (Spanish speaking)
lululemon
Vancouver, BC
- Full-time
Program/project management and delivery or equivalent consulting experience.
Added 20 mins ago
E
Project Manager
EllisDon
ON · Ontario Projects
- Full-time
Support field issue resolution and collaborate with the Project Superintendent on planning, scheduling, and project delivery
Added 20 mins ago
Replenishment - Manager Replenishment (In Store)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 21 mins ago
Patient & Family Experience Coordinator - Patient & Family Experience
CAMH
Toronto, ON
…Patient and Family Experience team. Reporting to the Senior Manager of Patient and Family Experience, this position will support both the Family Resource Centre and the Patient and Family…
Added 21 mins ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
Added 21 mins ago
REGISTERED NURSE
Southbridge Healthcare LP
Prince Edward, ON
Reporting to the Director of Care, the Registered Nurse plays a key role in supporting the effective management and delivery of high-quality nursing care, in alignment with the Standards of…
Added 21 mins ago
COOK
Southbridge Healthcare LP
Stratford, ON
Monitors quality and quantity of food supplies ordered, proper operation of kitchen equipment and alerts Manager of problems. Recommends corrective action.
Added 34 mins ago
ML
Health, Safety & Environmental Manager
Matix Lumber
Headingley, MB
- Full-time
We are looking for a Health, Safety & Environmental Manager who will lead the development, implementation, and oversight of health and safety programs within our group of companies located…
Added 34 mins ago
S
Respiratory Therapist - Neonatal Intensive Care Unit - Regular Part-Time 2026-18019 (2026-18019)
Sunnybrook
Toronto, ON
- Part-time
Reporting to the Patient Care Manager, the RRT works at all times within an interprofessional model of care. S/he is responsible (within a family-centred and interprofessional model) for…
Added 35 mins ago
GV
Project Manager Construction & Commissioning / Chef de projet Construction & Mise en service
GE Vernova
Brossard, QC
- Full-time
…contractuelle et la chaîne d'approvisionnement, afin que le Site Manager et le TFA puissent se concentrer sur une exécution terrain sûre, de qualité et dans les délais. Vous connaissez le…
Added 35 mins ago
SH
Registered Nurse - Clinical Resource Team
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Acts as a role model and champion to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

Apply About employer

More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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