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Added 25 mins ago
DC
Business Analyst
Dasro Consulting Inc.
Calgary, AB
- Contract
Dasro is looking for a Business Analyst (Intermediate) for one of its clients in Calgary, AB.
Added 25 mins ago
RI
Service Desk Analyst (fluent English and French)
Raas Infotek
Mississauga, ON
- Contract
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet…
Added 25 mins ago
QG
IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or…
Added 25 mins ago
LC
Senior Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Support development and execution of strategic analytics & reporting initiatives in collaboration with internal and external partners.
Added 25 mins ago
F/
Senior Product Analyst (Application Support)
FCC / FAC
Regina, SK
- Full-time
…arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners,…
Added 40 mins ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support
Added 54 mins ago
CS
Instructor, AI and Machine Learning with Python (Ottawa)
Circuit Stream
Ottawa, ON
- $1,650 CAD / week
- Contract
We’re looking for a software engineer, data analyst, AI practitioner, educator, or Masters/PhD student who can make artificial intelligence, machine learning approachable for teenagers and…
Added 55 mins ago
IS
Junior Data Analys
IO School
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 55 mins ago
AP
Operations Analyst - Entry to Mid Level
Abodex Process Systems Private Limited
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 55 mins ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
…analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with…
Added 55 mins ago
FI
Regulatory Capital Compliance Analyst
FP Inc.
Toronto, ON
- $60 to $73 CAD / hour
- Contract
Support the assembly of AIRB model submission packages, including collecting required components, supporting report generation, and tracking package elements through to completion.
Added 55 mins ago
GC
Senior Financial Analyst, Programs
Grand Challenges Canada
Toronto, ON
- Full-time
Position(s): Senior Financial Analyst, Programs
Added 55 mins ago
Y
Service Desk Analyst
Yochana
Mississauga, ON
- Contract
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet…
Added 55 mins ago
MQ
Senior QA Analyst – IVR & Contact Centre Testing
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are currently seeking Contact Centre / IVR QA professionals to join our team at the Senior QA Analyst and QA Consultant levels. The ideal candidates will have hands-on experience testing…
Added 55 mins ago
P&
Quality Analyst – Escape Management Specialist
Pratt & Whitney
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 55 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 55 mins ago
Reporting & Process Analyst
Price Industries Limited
Winnipeg, MB
Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling,…
Added 55 mins ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Concord, ON
- Temporary
We’re looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office for a 6-month contract. In this role, you’ll be the first line of support for end-user IT…
Added 55 mins ago
TI
Data Analyst
Teranet Inc.
Toronto, ON
- Full-time
Teranet is currently looking for a Data Analyst for a six-month fixed-term opportunity. You will be accountable for the delivery of data and data products to customers, including performing…
Added 55 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 1 hour ago
Reporting Analyst
CAA Club Group
Thornhill, ON
…experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the…
Added 1 hour ago
B
Finance Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
Provides information and support the process for internal (Corporate and SOX) and external audits.
Added 1 hour ago
C
Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC
- Full-time
Cryopak Industries is seeking a Senior Supply Chain Analyst & Planning Lead to support and optimize our manufacturing planning activities, including MRP, materials management, inventory…
Added 1 hour ago
T
Test Analyst
TalentHub.io
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 1 hour ago
N
Billing & Collection Analyst - (Temporary contract for 13 months)
Newrest
Calgary, AB
- Full-time
At Newrest, we are looking for a Billing & Collection Analyst to join our Finance team. Your primary responsibility will be to lead the billing and collections process, ensuring the…

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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