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Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting…
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AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
…with enterprise partners and accelerating adoption of tools, analytics and automation that improve decision-making, information quality, productivity and colleague capacity. Provide…
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Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…meaningful outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
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Senior Information Security Analyst
TD
Toronto, ON
- Full-time
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Social Media & Student Engagement Coordinator
Dexterra
Charlottetown, PE
- $19 to $21.5 CAD / hour
- Full-time
…e-commerce platform. You’ll work closely with the District Manager and the University of PEI marketing team to ensure all content aligns with brand standards and supports broader…
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Senior Audit Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Identify opportunities to leverage data analytics and automated testing tools (CAAT, Copilot) to enhance audit efficiency
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Accountant (Systems Analyst)
SaskTel
Regina, SK
- Full-time
Project manager for finance system projects. Represents Finance on projects initiated by other departments. Implements system changes ensuring General Accepted Accounting Principles are…
Added 14 mins ago
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Payroll Specialist ( SAP)
TekStaff IT Solutions
Toronto, ON
- Contract
1) 3+ years of experience as a Business Analyst, Payroll Manager, Payroll Lead, or equivalent payroll-focused position
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Digital Task and Project Support Lead
Jacobs
Toronto, ON
- $85,000 to $100,000 USD / year
- Full-time
Act as a digital task manager on environmentally focused projects, supporting digital project managers to ensure scope, schedule, and quality expectations are met. Manage risk and…
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Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
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Senior Supply Chain Specialist
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
The Team: You will work closely with Supply chain team, will have 3 direct report(s), and will report into the Senior Manager, Replenishment. This team strives to cultivate a culture highly…
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HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
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Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
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TC
Senior Product Manager, Oncology
Takeda Canada Inc.
Toronto, ON
- Full-time
The Product Manager, Oncology, with a focus on solid tumour portfolio, will play an integral role in the evolution of Takeda Canada within the oncology marketplace, including taking…
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Manager, Pricing & Competitive Intelligence
RFNOW
Virden, MB
- Full-time
Bachelor’s degree in Economics, Finance, Business, Marketing Analytics or a related field
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Gestionnaire de projets, Solutions médias
Omnicom Media
Montreal, QC
- Full-time
Une aisance avec les plateformes d’activation numérique et programmatique (DV360, Meta, Google, TikTok, Campaign Manager, Google Analytics, etc.) ;
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Manager, Downstream Finance Decision Support & Planning
Nutrien
Saskatoon, SK
- Full-time
Calculate and interpret key financial metrics and targets, applying data analytics to uncover key insights in delivering actionable insights to leadership
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Business Analyst
Tata Consultancy Services
Calgary, AB
- Full-time
5)Perform other duties as assigned by the Project Manager
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Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
5+ years of experience as a Value Stream Owner, Product Manager, Technical Product owner, or Senior Business Systems Analyst
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Digital Task and Project Support Lead
Jacobs
Calgary, AB
- $85,000 to $100,000 USD / year
- Full-time
Act as a digital task manager on environmentally focused projects, supporting digital project managers to ensure scope, schedule, and quality expectations are met. Manage risk and…
Added 14 mins ago
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Program Manager
Extreme Networks
Toronto, ON
- Full-time
The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software…
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Investigator, Research and Analytics - Full-Time
Xpera
Markham, ON
- Full-time
Reporting to the Investigations Manager, the Investigator, Research & Analytics will conduct a wide variety of detailed, quality, and timely research and investigative assignments. This…
Added 14 mins ago
Manager, OOH Direct Activation
WPP Media
Toronto, ON
WPP Media is looking for an experienced, strategic, and high-impact media professional to join our team as Manager, Direct Activation in Toronto.
Added 29 mins ago
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System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 43 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and…

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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