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Engineering Manager, Reactor Engineering
AtkinsRéalis
Pickering, ON
- Full-time
Reporting to the Director of Engineering Services, the Engineering Manager, Reactor Engineering is responsible for the execution and technical leadership of engineering services in support…
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OR
Wireless Sales Associate - Pt Hawkesbury (NS)
OSL Retail Services Inc
Port Hawkesbury, NS
- Other
Strong support from your Store Manager and District Manager every step of the way
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Home Support Worker (HSW)
CarePartners
Kawartha Lakes, ON · Kirkfield, ON · Coboconk, ON
- Part-time
…daily living under the supervision of our Personal Support…
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Product Support Coordinator
Toromont Cat
Thunder Bay, ON
- Full-time
Monitor WIP with Supervisors and Dispatch to support company objectives within the invoicing process.
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Manager, Health & Safety
Saputo Inc.
Port Coquitlam, BC
- Full-time
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Product Support Coordinator
Toromont Material Handling/ Manutention Toromont
Vaughan, ON
- Full-time
Monitor WIP with Supervisors and Dispatch to support company objectives within the invoicing process.
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Senior Civil Engineer/Civil Project Manager
Dillon Consulting Limited
Brandon, MB · Winnipeg, MB
- Full-time
We are currently seeking a Civil Engineer/Civil Project Manager to join our Linear Municipal Infrastructure team. Our team specializes in the critical networks that keep a community moving…
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PG
Underwriting Associate
Peoples Group
AB · Vancouver, BC · Toronto, ON · Calgary, AB
- Full-time
Coordinate with Account Manager and regional VP on new loan applications for all types of real estate transactions from inquiry stage to formal commitment.
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Manager - Software Development
MDA
Brampton, ON
- Full-time
We are seeking a Manager, Software Engineering, to lead and develop a software engineering team in Brampton, supporting advanced space and robotics programs. This role combines people…
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Manager, AML Model Testing
RBC
Toronto, ON
- Full-time
In support of RBC’s commitment to maintaining a robust enterprise AML Program, the AML Model Testing Manager will support the ongoing AML model development testing process to ensure the…
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Project Manager (Data Centers)
Linesight
Merritt, BC
- Other
As a Project Manager II at Linesight, you'll play a key role in delivering a large-scale data centre project while working alongside experienced and collaborative teams in a culture built…
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Support Services Worker - Regular Part Time
Hopewell Support Services
Guelph, ON
Following through on the directions given by the Manager.
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CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Nepean, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
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Branch Manager - Office 1705
Attain Finance
North Vancouver, BC
- Full-time
As a Branch Manager, you will play a crucial role in setting the standards on delivering exceptional service to both new and existing customers, guiding them through the process of securing…
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Workplace Experience Coordinator
CBRE HV
Vancouver, BC
- Full-time
Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
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Senior Risk Manager
Turner & Townsend
Ottawa, ON
- Full-time
An experienced Senior Risk Manager with a minimum of 10 years of post-graduate experience, including at least 5 years dedicated to program and project risk management on large, complex…
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Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team. Reporting to the Director, HIS Applications,…
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Senior Product Manager (12 month contract)
HighlightTA
Remote, Canada
- $110,800 to $138,500 CAD / year
- Full-time
- Remote
The Senior Product Manager (12-month contract) role is responsible for developing and executing product strategies and roadmaps aligned with business goals and market trends. The role…
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UH
Patient Care Coordinator
University Health Network
Toronto, ON
- Full-time
Perform human resources responsibilities in collaboration with the clinical program services manager
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Assistant Store Manager - Smart Centres Owen Sound
Reitmans (Canada) Ltée/Ltd
Owen Sound, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
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Assistant Manager, Fine Dining - Auberge du Pommier
Oliver & Bonacini
Toronto, ON
- Full-time
…company! You’re a key team player reporting to the General Manager. You’re involved in many aspects the restaurant including maintaining and encouraging high performing teams, upholding our…
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Health & Safety Coordinator
Pomerleau
Ottawa, ON
communication open with your Regional Manager of Health and Safety;
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Project Manager - Highways
Egis Group
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Project Manager - Highways is a senior-level civil engineering role based in Toronto, Ontario, Canada, responsible for leading multidisciplinary highway and transportation infrastructure…
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Office Services Clerk (1 year contract)
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- $48,400 to $67,583.5 CAD / year
- Full-time
Reporting to the Facilities Manager, the Office Services Clerk will be the first point of contact at Kobo’s Toronto Headquarters. They will provide day-to-day administrative and operational…
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FN
Mortgage Underwriter, Excalibur
First National Financial LP
Vancouver, BC
- Full-time
Manager, Residential Underwriting (Excalibur)

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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