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Added 12 mins ago
TS
Revenue Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Seaboard is seeking a detail-oriented and analytical Revenue Analyst to support the creation and ongoing success of our Revenue Department. This role is ideal for someone who enjoys working…
Added 12 mins ago
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Accountant (Systems Analyst)
SaskTel
Regina, SK
- Full-time
…testing, documentation, training, implementation and on-going…
Added 12 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 12 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 12 mins ago
MR
Network Analyst/ Mississauga
Motion Recruitment
Mississauga, ON
- Contract
An opportunity is available for an experienced Network Analyst to join a large-scale enterprise technology environment within the financial services sector. This role focuses on network…
Added 12 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
Dive into application tools and data analysis to support requirements, solution design and validate results.
Added 12 mins ago
TM
Collections Analyst
The Mason Group - Strategic Search Partners
Toronto, ON · North York, ON
- $40,000 to $48,000 CAD / year
- Full-time
Our client is seeking a motivated Collections Analyst to join their growing team. This role will focus on managing outstanding accounts receivable, following up with customers on overdue…
Added 27 mins ago
Market Intelligence Strategic Insights Analyst - Personal Lines
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
…charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at…
Added 42 mins ago
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Application & Systems Operations Delivery Lead
Nutrien
Calgary, AB
- Full-time
The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise…
Added 42 mins ago
DC
Business Analyst
Dasro Consulting Inc.
Calgary, AB
- Contract
Dasro is looking for a Business Analyst (Intermediate) for one of its clients in Calgary, AB.
Added 42 mins ago
RI
Service Desk Analyst (fluent English and French)
Raas Infotek
Mississauga, ON
- Contract
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet…
Added 42 mins ago
QG
IT Support Analyst - Fulltime Position (On-Site)
QSP Geographics Inc.
Vaughan, ON
- $55,000 to $70,000 CAD / year
- Full-time
Deliver responsive first-level technical support for end users by troubleshooting hardware, software, and connectivity issues, managing service requests, and ensuring timely resolution or…
Added 42 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 42 mins ago
LC
Senior Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Support development and execution of strategic analytics & reporting initiatives in collaboration with internal and external partners.
Added 42 mins ago
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Senior Product Analyst (Application Support)
FCC / FAC
Regina, SK
- Full-time
…arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners,…
Added 57 mins ago
MP
Senior Security Analyst
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support
Added 57 mins ago
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GTM Operations Analyst
Benevity
Remote, Canada
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 57 mins ago
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GTM Operations Analyst
Benevity
Remote, Canada
- $77,800 to $106,920 CAD / year
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 57 mins ago
WC
Pricing Analyst
Waste Connections
Vancouver, BC
- Full-time
…self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every…
Added 1 hour ago
CS
Instructor, AI and Machine Learning with Python (Ottawa)
Circuit Stream
Ottawa, ON
- $1,650 CAD / week
- Contract
We’re looking for a software engineer, data analyst, AI practitioner, educator, or Masters/PhD student who can make artificial intelligence, machine learning approachable for teenagers and…
Added 1 hour ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
…forward-thinking. We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities. Within our core values,…
Added 1 hour ago
JG
Production Support - Mainframe
J&M Group
Toronto, ON
- Contract
We are hiring for a Mainframe Production Support Analyst COBOL, JCL & DB2
Added 1 hour ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
…forward-thinking. We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities. Within our core values,…
Added 1 hour ago
MI
Guidewire Functional Analyst (Bilingual)
Maarut Inc
Montreal, QC
- Contract
We are looking for an experienced Guidewire Functional Analyst with a strong focus on testing within the Property & Casualty (P&C) insurance domain. The ideal candidate will have experience…
Added 1 hour ago
R&
Business Analyst - Non-IT II
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Business Analyst - Non-IT II form to join our client in support of an existing vacancy.

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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