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Database developer Smartstream TLM SME Senior Engineer
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 6 mins ago
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Canada
- Full-time
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Added 6 mins ago
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Full-time Institutional Research Advanced Data Analyst
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 6 mins ago
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Business Analyst (Distribution)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Business Analyst will work closely with clients and the development team to provide clear business requirements and context setting based on their extensive insurance distribution…
Added 6 mins ago
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[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!
Added 21 mins ago
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Senior Broadcast Technologist (T & I) (On-site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…cloud services to video-over-IP. Or, you may be an industry or technical analyst elsewhere seeking an opportunity to join a nationally respected brand and organization where you can grow…
Added 21 mins ago
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RQ11717 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
10+ years experience in a business analyst capacity, with
Added 21 mins ago
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Business Data Analyst (BFSI)
Capgemini
Mississauga, ON
- Full-time
The Data Business Systems Analyst (Data BSA) will support the design, development, and delivery of data capabilities within the SYF and Zeta Marketing Platform Data Infrastructure through…
Added 21 mins ago
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Business Analyst ----with RPA & Power Platform
Nityo Infotech
Toronto, ON
- Contract
Collaborate with business, technology, development, and testing teams to identify appropriate technical solutions and assess impacts to existing systems and processes.
Added 21 mins ago
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Payroll Manager/ Lead - SAP/ECP
FP Inc.
Toronto, ON · Scarborough, ON
- $40 to $50 CAD / hour
- Contract
3+ years of experience as a Business Analyst, Payroll Manager, Payroll Lead, or equivalent payroll-focused position
Added 21 mins ago
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Senior Analyst, Strategic Intelligence, Global D&A
Chubb
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…format of intelligence delivery. Within that scope, the Senior Analyst, Strategic Intelligence will be connected to and gain exposure to a diverse range of colleagues and broad…
Added 21 mins ago
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Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
AB · Edmonton, AB
- Full-time
The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do…
Added 21 mins ago
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Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do…
Added 36 mins ago
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Senior Information Management Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
The Ontario Securities Commission is seeking a Senior Information Management Analyst to lead the design, implementation, and continuous improvement of enterprise records management and…
Added 36 mins ago
EAM Project Management Analyst
City of Edmonton
AB
As a Project Management Analyst with the Enterprise Asset Management (EAM) team, you will help shape sustainable, modernized asset management practices across the City of Edmonton. In this…
Added 36 mins ago
Sr. Data Engineer, WW Pricing Data and Insights
Amazon
Vancouver, BC
As a Senior Data Engineer, you will be a technical lead on the team, leading designs and mentoring engineerings on the team. you will create data models and ML data infrastructure that…
Added 36 mins ago
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[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!
Added 51 mins ago
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AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
Ability to explain technical concepts in simple terms and translate them into practical recommendations for both technical and non-technical audiences
Added 51 mins ago
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Real Estate Valuation Analyst (Toronto)
Altus Group
Toronto, ON
- Full-time
Effective communication, collaboration, and the ability to convey technical information to non-technical stakeholders.
Added 51 mins ago
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Senior Business Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments…
Added 51 mins ago
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Programmer Analyst - Permanent (internal/external)
Sudbury Catholic District School Board
Sudbury, ON
- Full-time
…lifelong learning. The Board is currently seeking a Programmer Analyst to join our dynamic…
Added 51 mins ago
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AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
Ability to explain technical concepts in simple terms and translate them into practical recommendations for both technical and non-technical audiences
Added 51 mins ago
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Analyste principal, Implantation Epicor / Senior Analyst, Epicor Implementation
Balcan Innovations Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Balcan Innovations is a leading North American manufacturer of technical films, flexible packaging, and reflective insulation with five brands at its core: Balcan Packaging, Plastixx FFS…
Added 1 hour ago
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Policy Analyst - Trade and Sustainable Development
IISD
Winnipeg, MB
- Full-time
IISD’s Trade policy team is recruiting a Policy Analyst to support research implementation and outputs, provide analysis for evidence-based policies grounded in scientific research, and…
Added 1 hour ago
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Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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