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Added 1 min ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 min ago
TO
Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
As the Manager, Recreation, reporting to the Director of Community Services, you will provide strategic and operational leadership for the Town’s recreation services, including wellness,…
Added 1 min ago
CC
Retail Store Manager in Training
Canna Cabana
Martensville, SK
- Full-time
The Retail Store Manager in Training is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include…
Added 1 min ago
EG
Senior Architect/Project Manager (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
Support business development activities, proposal development, and client relationship management as required.
Added 1 min ago
EG
Senior Architect (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
The successful candidates will possess strong technical expertise, advanced Revit proficiency, and significant experience developing and leading architectural design and construction…
Added 1 min ago
GD
Business Development Manager, Tactical Comms
General Dynamics Missions System International
Ottawa, ON
- Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 16 mins ago
CO
Senior Water Resources Engineer
City of Pickering
Canada
- Full-time
The incumbent is primarily responsible for the review and preparation of technical comments on development applications as it relates to water resources and stormwater management matters.…
Added 16 mins ago
L
Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 16 mins ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Added 16 mins ago
T
Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- Full-time
The ideal candidate will combine strong utility industry relationships, business development capabilities, technical knowledge, and leadership experience. This individual will leverage…
Added 16 mins ago
AE
Superintendent, Geology
Agnico Eagle Mines Limited
Baker Lake, NU
- Full-time
Reporting to the Technical Services Manager, you will be part of the Geology Department. You will have leadership accountability for the department and be responsible for production…
Added 16 mins ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers - they were…
Added 16 mins ago
KG
Project Manager - Municipal Infrastructure
KGS Group
Mississauga, ON
- Full-time
To succeed in this role, you will leverage your technical engineering background and familiarity with municipal procurement and project delivery methods, Municipal Class Environmental…
Added 16 mins ago
E
Manager, Core Audit - Assurance - Saskatoon
EY
Saskatoon, SK
- Full-time
Understand the client's industry and recognize key performance drivers, business trends, and emerging technical and industry developments. Stay informed of general business/economic…
Added 16 mins ago
P&
Gestionnaire de l'approvisionnement strategique / Strategic Sourcing Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Added 16 mins ago
UO
Research Manager, Paediatrics
University of Calgary
Calgary, AB
- Full-time
The Department of Paediatrics in the Cumming School of Medicine invites applications for a Research Manager. This Full-time Fixed Term position is for approximately 7 months (based on…
Added 16 mins ago
N
Real Estate Program Manager
Nokia
Ottawa, ON · Kanata, ON
- Full-time
The Real Estate Program Manager will lead program-level coordination of Nokia’s lab consolidation and relocation initiatives. The role will bring together Business, R&D IT, Real Estate,…
Added 16 mins ago
AE
Manager, Regulatory
ATCO Electric
AB · Edmonton, AB
- Full-time
As Manager, Regulatory, you’ll provide leadership and regulatory expertise for ATCO Electric Transmission’s regulatory applications and ongoing requirements. You’ll lead regulatory…
Added 16 mins ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
…member, Team Lead, support group, subject matter expert, or business…
Added 17 mins ago
OS
Economist
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
…also contributes to national and global securities regulation…
Added 17 mins ago
Reporting & Process Analyst
Price Industries Limited
Winnipeg, MB
This role combines business process analysis, process improvement, business systems support, workflow development, and reporting & analytics. The successful candidate will work directly…
Added 17 mins ago
Health and Safety Manager (GRD)
Price Industries Limited
Winnipeg, MB
The Safety Manager supports and strengthens operational ownership of safety rather than replacing it. Operational leadership remains accountable for safe execution within their areas. The…
Added 17 mins ago
Document Control Coordinator
PACT
ON · Mississauga, Ontario
…Facilities and Terminals), Toronto Pearson's infrastructure development plan. This multi-year program is designed to address immediate passenger growth demands while preparing Canada’s…
Added 31 mins ago
SH
Personal Support Manager
SE Health
ON · United Counties of Stormont, ON
- Full-time
As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team. You will ensure high-quality care is delivered by…
Added 31 mins ago
C
Sr. Manager, Vendor Governance & Contract Management
CIBC
Toronto, ON
- Full-time
The Senior Manager, Vendor Governance and Contract Management will oversee both pre-contract and post-contract activities across CIBC’s Technology vendor portfolio. In the pre-contract…

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

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