Call Centre Booking Agent - Vancouver
- Surrey, BC, Canada
Competitive hourly pay of $35.63. · Internship
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Job details
- Pay
- Competitive hourly pay of $35.63.
- Job type
- Internship
- Apply by
- Posting language
- English
- Posted
Original job description
Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.
You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well-being of everyone involved.
Your role
You will be required to complete three computer-based tests assessing your proficiency in :
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well-being of everyone involved.
Your role
- Communicate with drivers, passengers and staff via radio or other required communication devices in the English language.
- Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff as appropriate.
- Utilize the Trapeze PASS program.
- Assign trips to appropriate routes.
- Arrange for alternate or auxiliary transportation as required.
- Track and record daily driver/route activities including daily trip edit.
- Respond to customer, passenger and vehicle incidents.
- Communicate with operations staff regarding scheduling or passenger issues.
- Process live same-day trip changes as required.
- Complete daily dispatch paperwork to include dispatch logs, mileage reports, road call reports and other required reporting as needed.
- Troubleshoot problems with drivers, reservations information and trip assignments.
- Open and/or close facility as per First Transit policy, depending upon work shift.
- Other related duties as required.
- Competitive hourly pay of $35.63.
- A clean and positive work environment.
- Career advancement opportunities due to a strong presence across North America.
- The ability to have a positive social impact by operating sustainable mobility solutions.
- Join a Group committed to encouraging diversity and employee development.
- You have one year of recent experience with dispatching and/or driving (preferred).
- You have strong knowledge of Vancouver area, surrounding municipalities and local neighborhoods (preferred).
- You possess the ability to read, write and speak English.
- You have the ablitiy to communicate effectively and work with all departments and staff.
- You are capable of working independently within a team environment.
- You possess the ability to deal politely with the public.
- You are able to plan ahead and schedule work.
- You have the ability to anticipate problems, delegate tasks and make decisions under pressure.
- You can concentrate and focus on duties in busy and noisy environments.
- This is a casual, unionized position located in Cloverdale, BC.
- Pre-scheduled based on seniority.
- Casual availability.
- Possibility of 3-4 shifts per week, 8 hours.
- Call in day of shifts.
You will be required to complete three computer-based tests assessing your proficiency in :
- the Microsoft Office Suite and your knowledge of the Vancouver Mainland area;
- your logical and analytical skills;
- a personality assessment.
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
More about this job
Responsibilities
Coordinate drivers, passengers, and staff; assign trips to routes; arrange alternate transportation; and process same-day booking changes using Trapeze PASS. Respond to incidents and operational issues, track daily driver and route activity, and complete dispatch reports and paperwork.
Requirements
Recent dispatching and/or driving experience and knowledge of Vancouver and surrounding areas are preferred. Candidates should communicate effectively in English, work independently and as part of a team, serve the public politely, plan and schedule work, and make decisions under pressure.
Skills
- Dispatching
- Radio Communication
- Trip Assignment
- Route Scheduling
- Customer Service
- Incident Response
- Problem-Solving
- Microsoft Office
- Trapeze PASS
- Vancouver Area Knowledge
- Planning and Scheduling
- Decision-Making Under Pressure
- Record-Keeping
- Teamwork
- English Communication
Benefits
- Career Advancement Opportunities
- Positive Work Environment
- Social Impact
- Employee Development
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Customer Service & Support
- Logistics
- Administrative
- Security & Safety
Keywords
- Call Centre
- Booking Agent
- Dispatching
- Passenger Transportation
- Trapeze PASS
- Microsoft Office Suite
- Radio Communication
- Trip Assignment
- Route Scheduling
- Same-Day Trip Changes
- Alternate Transportation
- Driver Activities
- Daily Trip Editing
- Dispatch Logs
- Mileage Reports
- Road Call Reports
- Incident Response
- Vehicle Malfunctions
- Customer Service
- Vancouver Mainland Area
- Logical and Analytical Skills
- Safety
- Unionized Position
- Casual Employment