Dispatcher / Scheduler - Kitimat (Full-Time)
- Kitimat, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2–4 years of dispatching experience, preferably in transportation, transit, logistics, or a similar operational environment.
- Posting language
- English
- Posted
Original job description
Transdev Canada is Hiring a Full-Time Dispatcher / Scheduler in Kitimat, BC!
At Transdev, our values of Care, Share, Dare, and Deliver guide everything we do.
We are looking for an experienced and organized Dispatcher / Scheduler to join our team in Kitimat, BC. In this fast-paced, hands-on role, you will play a key part in coordinating daily transportation operations, ensuring drivers, vehicles, and schedules are managed safely and efficiently.
You will monitor operations in real time, communicate with drivers and supervisors, respond to unexpected changes, and make timely decisions to ensure reliable service delivery.
What You'll Do
As a Dispatcher / Scheduler, you will play an essential role in keeping our transportation operations safe, efficient, and reliable.
You Will
Your Location & Schedule
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
Because we are people serving people, our 105,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
At Transdev, our values of Care, Share, Dare, and Deliver guide everything we do.
We are looking for an experienced and organized Dispatcher / Scheduler to join our team in Kitimat, BC. In this fast-paced, hands-on role, you will play a key part in coordinating daily transportation operations, ensuring drivers, vehicles, and schedules are managed safely and efficiently.
You will monitor operations in real time, communicate with drivers and supervisors, respond to unexpected changes, and make timely decisions to ensure reliable service delivery.
What You'll Do
- Prepare and manage daily driver schedules, routes, and vehicle assignments.
- Dispatch drivers and coordinate transportation services according to operational requirements and established schedules.
- Monitor daily operations and respond promptly to delays, service disruptions, driver absences, and unexpected changes.
- Coordinate driver coverage for vacations, sick calls, and other absences to maintain service continuity.
- Maintain clear and effective communication with drivers, supervisors, and management.
- Track and accurately document driver attendance, service updates, incidents, and operational activities.
- Maintain accurate records using scheduling, dispatch, and other operational systems.
- Assist with service recovery, emergency response, and contingency planning when required.
- Identify operational challenges, troubleshoot issues, and escalate concerns when necessary.
- Ensure compliance with company policies, safety procedures, and applicable regulations.
- Perform other related duties as assigned.
As a Dispatcher / Scheduler, you will play an essential role in keeping our transportation operations safe, efficient, and reliable.
You Will
- Ensure drivers and vehicles are properly coordinated to meet daily service requirements.
- Support drivers through clear communication and timely operational assistance.
- Respond effectively to changing priorities and help minimize service disruptions.
- Contribute to a positive experience for passengers through reliable transportation services.
- Help maintain smooth and efficient daily operations.
- Competitive hourly pay of $33.00/hour.
- Extended health benefits after successfully completing a 90-day probationary period.
- A dynamic and supportive work environment.
- Opportunities for career growth and advancement across Transdev's North American operations.
- The opportunity to make a positive impact by supporting safe and reliable transportation services.
- Be part of a global organization committed to diversity, inclusion, and employee development.
- 2–4 years of dispatching experience, preferably in transportation, transit, logistics, or a similar operational environment.
- High school diploma or equivalent (Grade 12) required.
- Dispatch training or certification is considered an asset.
- Experience coordinating drivers, schedules, and vehicle assignments is preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills, attention to detail, and ability to manage competing priorities.
- Ability to multitask and make timely decisions in a fast-paced environment.
- Proficiency in Microsoft Office and familiarity with dispatching or scheduling software.
- Strong problem-solving skills and the ability to remain calm and professional under pressure.
- Ability to work independently, take initiative, and manage responsibilities with minimal supervision.
- Knowledge of local geography, transportation routes, and operational requirements is considered an asset.
- Strong commitment to safety, teamwork, and customer service.
Your Location & Schedule
- Location: Kitimat, British Columbia.
- Employment Type: Full-time.
- Schedule: 5 days on / 2 days off.
- Hourly Rate: $33.00/hour.
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
Because we are people serving people, our 105,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
More about this job
Responsibilities
Prepare and manage driver schedules, routes, vehicle assignments, and coverage while monitoring daily transportation operations and responding to disruptions. Communicate with drivers and supervisors, maintain accurate operational records, support service recovery and emergency response, and ensure compliance with safety procedures and regulations.
Requirements
Requires 2–4 years of dispatching experience, preferably in transportation, transit, logistics, or a similar operational setting, and a high school diploma or equivalent. Candidates should have strong communication, organizational, multitasking, and problem-solving skills, be proficient in Microsoft Office, and be able to work in or relocate to the Kitimat area at their own expense.
Skills
- Dispatching
- Scheduling
- Driver Coordination
- Route Planning
- Vehicle Assignment
- Operational Monitoring
- Communication
- Organization
- Multitasking
- Decision-Making
- Problem-Solving
- Microsoft Office
- Dispatching Software
- Scheduling Software
- Safety Compliance
- Customer Service
Benefits
- Extended Health Benefits
- Career Growth Opportunities
- Supportive Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Administrative
- Security & Safety
- Customer Service & Support
Keywords
- Dispatching
- Scheduling
- Transportation Operations
- Driver Schedules
- Route Planning
- Vehicle Assignments
- Driver Coverage
- Service Continuity
- Real-Time Operations Monitoring
- Service Disruptions
- Service Recovery
- Emergency Response
- Contingency Planning
- Driver Attendance
- Operational Records
- Dispatch Systems
- Scheduling Software
- Microsoft Office
- Safety Procedures
- Regulatory Compliance
- Transportation Routes
- Customer Service
- Ground Passenger Transportation